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Greene Ford Company - Service Center

Gainesville, GA

4.7
341 Reviews

341 Reviews of Greene Ford Company - Service Center

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October 19, 2023

After 16 years and 110K+ miles we had an actual engine issue. The #2 injector failed, triggering the Check Engine Light. Took it to Steve at Greene Ford’s service department and their service tech (Diep More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Diep Nguyen, Ms. Medina , Jason Dodson
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Oct 20, 2023 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Diep, and Steve met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

October 06, 2023

The issues that I have is not with the employees (as they are always friendly) it is with the dealership. For someone that works from 7:00 am to 5:30 pm it is hard to schedule an appointment when the dealer More

by howardm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Whitmire
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodson
Report | Print
September 20, 2023

excellent communication before and after service! Word was timely and done well. The staff was extremely helpful. More

by smurray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Sep 21, 2023 -

Greene Ford Company responded

Thanks for sharing your thoughts about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

August 30, 2023

Best place to take your vehicle for your yearly checkup. Great place, management, and Technicians. Thanks, guys for keeping my truck in tip-top condition. Alonz More

by alonzoal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Aug 30, 2023 -

Greene Ford Company responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

Aug 30, 2023 -

alonzoal responded

My email address is - alonzoal@yahoo.com Again, Thank you for your efforts Alonzo

August 24, 2023

everyone was very pleasent, open doors for me and my mom in a wheelchair, someone came in room and talked to us and turned on the TV for us and offered water. More

by MLBUTLER414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Jason Dodson
Report | Print
Aug 25, 2023 -

Greene Ford Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Blain Latty Service Manager blainlatty@hotmail.com

August 24, 2023

The personnel was rude, bad customer service and terrible attitude from service agent and cashier. I will not be returning! More

by CLAUDIARAZO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Dodson
Report | Print
Aug 28, 2023 -

Greene Ford Company responded

Thank you for your review, Claudia. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Blain Latty Service Manager blainlatty@hotmail.com

August 21, 2023

Probably the fastest I’ve ever been an out of a dealership getting an oil change and tire rotation. Excellent service. More

by asfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Aug 21, 2023 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Blain Latty Service Manager blainlatty@hotmail.com

August 11, 2023

FAST AND FRIENDLY SERVICE EVERY TIME I COME IN, VEHICLE ALWAYS FIXED RIGHT AND ON TIME More

by BLAINLATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodson
Report | Print
Aug 14, 2023 -

Greene Ford Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Greene Ford Company. Blain Latty Service Manager blainlatty@hotmail.com

August 08, 2023

Quick and professional service. Very pleasant and helpful staff Comfortable waiting area. Charges for service were reasonable. More

by RUBY.LEIGH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Thompson
Report | Print
Aug 09, 2023 -

Greene Ford Company responded

Thank you, Ruby! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Greene Ford Company. Blain Latty Service Manager blainlatty@hotmail.com

July 18, 2023

The service dept was terrible . Not helpful at all . They treated us like we were an inconvenience to them . Will not be back More

by judythomsen
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Jul 22, 2023 -

Greene Ford Company responded

Judy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Blain Latty Service Manager blainlatty@hotmail.com

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