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Greene Ford Company - Service Center

Gainesville, GA

4.6
345 Reviews

345 Reviews of Greene Ford Company - Service Center

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November 22, 2023

Steve in service is always wonderful. Never disappointed. Main reason I stay with Ford. Service is very important when owning a vehicle More

by lgaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Report | Print
Nov 23, 2023 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us. We're glad Steve was able to help, and we hope to see you again! Blain Latty Service Manager blainlatty@hotmail.com

November 21, 2023

The service department and the sales department are very capable and efficient in their operations. More

by pawmaw6304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Nov 21, 2023 -

Greene Ford Company responded

Thanks for sharing about your service experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

November 14, 2023

had head light assembly replaced, went smoothly and with the use of the ford pass points very reasonable, staff very nice. Lady at pay window very helpful More

by Larry_parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Nov 15, 2023 -

Greene Ford Company responded

Thank you so much for your excellent review, Larry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Greene Ford Company to be a positive one. Please don't hesitate to reach out if you need anything else. Blain Latty Service Manager blainlatty@hotmail.com

October 24, 2023

Had a appointment at 130 took 2 hours for a oil change a little to long the staff is not to friendly More

by DKINSEY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Oct 24, 2023 -

Greene Ford Company responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Blain Latty Service Manager blainlatty@hotmail.com

October 19, 2023

After 16 years and 110K+ miles we had an actual engine issue. The #2 injector failed, triggering the Check Engine Light. Took it to Steve at Greene Ford’s service department and their service tech (Diep More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Diep Nguyen, Ms. Medina , Jason Dodson
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Oct 20, 2023 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Diep, and Steve met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

October 06, 2023

The issues that I have is not with the employees (as they are always friendly) it is with the dealership. For someone that works from 7:00 am to 5:30 pm it is hard to schedule an appointment when the dealer More

by howardm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Whitmire
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodson
Report | Print
September 20, 2023

excellent communication before and after service! Word was timely and done well. The staff was extremely helpful. More

by smurray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Sep 21, 2023 -

Greene Ford Company responded

Thanks for sharing your thoughts about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

August 30, 2023

Best place to take your vehicle for your yearly checkup. Great place, management, and Technicians. Thanks, guys for keeping my truck in tip-top condition. Alonz More

by alonzoal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Report | Print
Aug 30, 2023 -

Greene Ford Company responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

Aug 30, 2023 -

alonzoal responded

My email address is - alonzoal@yahoo.com Again, Thank you for your efforts Alonzo

August 24, 2023

everyone was very pleasent, open doors for me and my mom in a wheelchair, someone came in room and talked to us and turned on the TV for us and offered water. More

by MLBUTLER414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Jason Dodson
Report | Print
Aug 25, 2023 -

Greene Ford Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Blain Latty Service Manager blainlatty@hotmail.com

August 24, 2023

The personnel was rude, bad customer service and terrible attitude from service agent and cashier. I will not be returning! More

by CLAUDIARAZO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Dodson
Report | Print
Aug 28, 2023 -

Greene Ford Company responded

Thank you for your review, Claudia. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Blain Latty Service Manager blainlatty@hotmail.com

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