Greenway Dodge Chrysler Jeep

New Jeep My husband and I just wanted an oil change on our 2015 Jeep Sahara, but we ended up with a 2016 Jeep Unlimited Rubicon. We wandered the lot looking at My husband and I just wanted an oil change on our 2015 Jeep Sahara, but we ended up with a 2016 Jeep Unlimited Rubicon. We wandered the lot looking at the new Jeeps with Hiram and Noel. My husband had a lot of requirements if we were going to purchase a new vehicle. Unfortunately, Greenway did not have the vehicle we wanted. So, Hiram and Noel did a search throughout Florida and found it. I had my new Jeep on my birthday and it is absolutely gorgeous. Our salesmen were very personable and went out of their way to find our perfect Jeep. Jose, our finance guy, was also quite personable and made paying the down payment a little less painful. Thank you. More

They go the extra mile I had the pleasure of working with Pedro Caamano during my car buying experience. I was unhappy with the car I was in and wanted out. Pedro was pati I had the pleasure of working with Pedro Caamano during my car buying experience. I was unhappy with the car I was in and wanted out. Pedro was patient and explained many options to me, even searching each vehile by its VIN to find the one which had the most rebates in order to make the deal happen for me. I drove away with a vehicle I really love. Everyone at Greenway is really very nice. More

Very Good Follow up Calvin, thank you for following up man! Made it very clear your cared about my inquiry and wanted to help and earn my business! Therefore, thank you Calvin, thank you for following up man! Made it very clear your cared about my inquiry and wanted to help and earn my business! Therefore, thank you and best of luck in the future!!!! More

Does not honor their "Purchase Agreement" Below is the email that I wrote to one of the managing members. I have yet to hear back. Mr. Letson, I would like to take a moment to fill you Below is the email that I wrote to one of the managing members. I have yet to hear back. Mr. Letson, I would like to take a moment to fill you in on an incident that happened yesterday at Greenway Dodge. My husband had been looking at a 2010 Range Rover over the course of these past few days. Being that we knew that we were in the market for a car, we went ahead and secured our own financing in an effort to not make the car buying purchase an ordeal. My husband had been dealing with Jaret, who was very pleasant. My husband had his truck appraised at Greenway, and had ultimately settled on the 2010 Range Rover. Last Wednesday was his first of a string of visits to Greenway. My husband and I both returned to Greenway on Saturday to test drive the vehicle, but after waiting over 30 minutes to be waited on, we decided to go get dinner. We returned only to be told that we would be unable to test drive the vehicle because the auto start battery was dead. We were told that the battery should be in on Monday. We returned last evening (Monday) to test drive and possibly purchase the vehicle. My husband test drove the vehicle and we both agreed that this was what we wanted. We asked for the Carfax, as the vehicle was the only vehicle on the lot that did not have the Carfax posted. The Carfax came back with a crash in 2011. My husband and I decided that we would need to talk the purchase over in light of this revelation. We were not too excited about purchasing a previously wrecked vehicle. Jaret presented us with a purchase order just in case we chose to move forward. I verified that the price on this purchase order was the bottom line, out-the-door purchase price. Jaret confirmed that this was the final price; tax, tag, etc. After sleeping on it and discussing it further this morning, we decided to proceed with the purchase. I contacted the bank and told our banker that we were ready to move forward with the purchase of the 2010 Range Rover. We provided her with the dollar amount that was on the bottom of the purchase order. My husband drove to Greenway and told Jaret that we were ready to move forward with the purchase. I left work early to meet my husband so that we could sign the papers. As we sat down to sign the papers, we realized that the dollar amount on the purchase agreement had increased by $2,500.00. We questioned Jaret on this and he went to check on the discrepancy. Jaret returned with a man (don’t recall his name or title) that proceeded to explain to us that the purchase price was incorrect. They had added a $2,500.00 rebate that should not have been added, and that the final cost of the vehicle had increased by $2,500.00 due to this error. Needless to say, my husband and I were beyond furious. I have a written commitment from your dealership that this man was now telling me would not be honored. I had secured the funding for the exact dollar amount in the purchase agreement, contacted our insurance company to get the ball rolling for the addition, I left work early (which is one of my busiest weeks), and brought our children with us. When my husband and I stood to leave, the manager who had notified us of this recent development, had a very flippant attitude and pushed the papers out of the way and then reached to shake my hand. I have never, ever in my life refused anyone’s hand, until today. How dare he have an attitude with us. It takes a lot to get our family out the door. One of our children is autistic, and isn’t inclined to sit around a dealership while we try to negotiate a vehicle purchase. This was a huge reason we tried to have everything done as far in advance as possible. Furthermore, your dealership is 17 miles (one way) from our home. We traveled there four times, for a total of 136 miles, just to be jerked around. Three of those four times we had our children with us. We purchased our Ford Freestyle, brand new from the Greenway Ford Dealership, and our Jeep Wrangler, brand new, from your Dodge dealership in 2011. We were hoping to have the same great experience. We were very disappointed by how much your customer service had declined over the past five years. We could have gone to any number of dealerships in Orlando, but we chose Greenway Dodge due to our previous experience. I am sad to say that this experience was bad enough to override the good experience 5 years ago. I will admit that I let my disappointment and frustration get the best of me. I was incredibly rude to the man that possessed the flippant attitude. He was honestly just fine to watch us walk out the door, and I think that this, in part, is what infuriated me so much. Not knowing or caring how much we had been through just to purchase this vehicle, was more than I cared to tolerate from anyone that stands to profit from our purchase. Only when he realized how serious we were about contacting you, and realized that he had an audience , did he decide to act like a concerned party. So, here we are with no vehicle to show for our many trips, and effort to minimize the headache of the process. Here you are with one less sale and one less returning customer. Unfortunately, nobody won tonight. It was not our fault that the purchase agreement was prepared incorrectly, or that Jaret verbally stated that what I was looking at was accurate. When doing business, I expect to be able to trust what is written and verbalized. When you don’t stand behind your word, you really have nothing at all. At this point we will move forward with contacting the Better Business Bureau. More

Anxiety level were kept at a minimum I commend Otwane Randolph was very patient with me and guided my decisions without pressure or coercion. They worked with my budget and I got the car I commend Otwane Randolph was very patient with me and guided my decisions without pressure or coercion. They worked with my budget and I got the car for my needs. The finance office was very good in explaining all the paperwork and kept payments within the budget. More

Never answer your questions. Requested information about a car three separate times with two different salespeople. Never received answers to the questions. Received return emai Requested information about a car three separate times with two different salespeople. Never received answers to the questions. Received return emails as spam asking if I was interested in buying a car. Would reply asking for the information asked before. Still would not receive the information. More

Greenway is the best in the business My experience with the Greenway Collision Center was beyond great. I worked with Joe from day one and he was amazing. My Jeep had previously been My experience with the Greenway Collision Center was beyond great. I worked with Joe from day one and he was amazing. My Jeep had previously been with Empire Collision on Orange Blossom Trail and they had destroyed my 2014 Jeep Cherokee after a wreck. The damage should've taken about 7 days and Empire kept it 32 days and when I got it back it looked as if it had been in a salvage yard. Joe and Greenway were the recipients of my Jeep and were able to make it look brand new. I was worried that the Jeep was unfixable when Greenway became the recipient but they did amazing work and I will return to them with any vehicle I may need serviced or repaired in the future. I definitely recommend everyone to ask for Joe if you need collision work done. He is the best!!! More

Motor Replaced On My New Car, Still Problems!! In the past we have always bought our vehicles at Greenway. I will not be using them anymore, I am very disappointed. My husband and I purchased 2 bra In the past we have always bought our vehicles at Greenway. I will not be using them anymore, I am very disappointed. My husband and I purchased 2 brand new matching Dodge Dart GTs within a week of each other,. His we only had a minor problem, of the seat showing signs of wear within the first 6 months. Greenway did the repair. But my car is another story! My car had under 10,000 miles and would stall out daily going 45 mph. It was a danger to drive almost getting rear-ended multiple times. I was afraid to drive it. The car has had a pulsating condition since it was a couple of months old and it still does. I have brought my car in multiple times with them unable to find anything wrong with it. The keep telling me thy can't get any codes. Finally they found something, it had to do with the oil consumption and replaced the whole motor in the car. This is a BRAND NEW CAR! That stopped the stalling. But it still smells hot, the car is loud and makes irregular noises, drives rough still pulsating or jerking down the road, it rattles and vibrates The car has been out of service multiple times at the dealership totaling more than 17 days now. Today, they told me the whole navigation system/ radio now needs to be replaced. I have to wait 5 more days for the new parts. Enough is enough!! My husband has the same exact car and his car runs totally different from mine and I have told the dealership this. Greenway can't find the problem because they can not get codes!!!They didn't have codes to replace the motor. I have followed the Lemon Law regarding this and have sent letters to Chrysler/ Dodge along with the Motor Vehicle Defect Notification to Tallahassee. This CAR IS A LEMON! I am tired of keep bringing it in and they can't fix it. Even all my friends and family think they need to replace the car. I didn't have this many problems with my old car. This is a NEW CAR!!! More

Fastest deal and customer service I had a very great experience today with this dealership. They weee very nice and timely! Everything went very smooth! I will definitely be coming bac I had a very great experience today with this dealership. They weee very nice and timely! Everything went very smooth! I will definitely be coming back for my next car! Otwane took great care of us! More

Best Cat Dealership Experience Ever Our experience at this dealership was literally the best experience I've ever had when looking for a car. The entire process was fast and convenient. Our experience at this dealership was literally the best experience I've ever had when looking for a car. The entire process was fast and convenient. Our sales specialist, Otwane Randolph made us feel completely comfortable and went above and beyond to help us get the car we wanted. Awesome customer service and a totally enjoyable experience. I will return here for any future cars just because of the wonderful customer service! More