Greenway Dodge Chrysler Jeep - Service Center

Mr Casey service advisor in the service department had solved complex logistical situation I had with the maintenance of my vehicle. Mr. Casey Unwavering support and customer service had left a great impr solved complex logistical situation I had with the maintenance of my vehicle. Mr. Casey Unwavering support and customer service had left a great impression on my family. He is shown that he can handle unlimited situation under distress. Encapsulating the whole fiasco, his actions has demonstrated that he can handle and manage stress while enhancing customer service. He is a great asset to your operation. Excellent candidate to be considered as a manager. That is my observation as a retired Officer in the Army. Kudos More

Horrible customer service. Don’t waste your time with the service department. Needed a simple question answered, Three calls in and message left for a supervisor and no cal Don’t waste your time with the service department. Needed a simple question answered, Three calls in and message left for a supervisor and no call back. More

I decided to give Greenway a chance, also I don't know many experienced mechanics around the area, so I wanted it done right the first time. Communication started off great, but I'm now going on 3 weeks a many experienced mechanics around the area, so I wanted it done right the first time. Communication started off great, but I'm now going on 3 weeks and noone will answer my texts, try to call and get put on hold for 25 min. and then hung up on. Overpriced and tried to tell me things were wrong with my vehicle that I know were not the case. This will be my first AND last time at this dealership. I guess I'm going to have to waste gas and drive down there to get things straightened out! Update..as I was typing, they tried to say the parts catalog had a misprint and that it was going to cost an extra $250..not what I agreed to and not what I'm paying! Don't waste your time with these people!! More

Amazing sales Department ! !!! Worst customer service I have ever experienced. Going there today to get closure on our needs. I’ll definitely let you know how it goes So far !!! Worst customer service I have ever experienced. Going there today to get closure on our needs. I’ll definitely let you know how it goes So far 45 min on hold no call backs They said drop it off we can diagnose look at in in 3 days then repair it. The personal touch ends after you drive away Are you kidding me!!! More

I recently took my vehicle to get it serviced. When I received my vehicle after almost a week, I found that someone from the service department STOLE my property out of my car and they insinuated When I received my vehicle after almost a week, I found that someone from the service department STOLE my property out of my car and they insinuated that I was lieing. One of the service managers stated That no one from the dealership would steel anything. If you take your vehicle to get serviced make sure you take all your stuff out of your car. If not it will be missing when you get your car back. More

If you want a service center that can have your vehicle for 3 weeks and no communication unless you call or go to the service center to check on status, this is the service center for you. The rumor that d for 3 weeks and no communication unless you call or go to the service center to check on status, this is the service center for you. The rumor that dealership service centers are horrible this one proves it true. If my truck wasn't under warranty I would not be taking it back. More

This has been the true embodiment of what gives dealerships and especially post-covid service departments a bad name. My shift release button had fallen off. I have a 2020 Alfa Romeo under warr dealerships and especially post-covid service departments a bad name. My shift release button had fallen off. I have a 2020 Alfa Romeo under warranty. https://drive.google.com/file/d/1iLhHW7rVo7dVTQFryXrikqM82dFe2ZDp/view?usp=drivesdk This has been my experience from AFTER I called to tell them what was wrong with the car. https://drive.google.com/file/d/1iLil_N8VqzTfOjjXnEBxYUJvnMI_Omf0/view?usp=drivesdk They even recommended a tow company on that call. Apparently, its a call center you get in touch with and they sometimes forget to communicate with the service dept. So their first inbound call was to ask exactly what I had already told this company. I had meetings then. There are about 23 total calls I made today to check the status. (Pictured above) Noone answers the phone on the Fiat side. (Can ring 100x). I finally got in touch with someone who told me that little piece that was held by a piece of plastic thin enough to floss my teeth with was dislodged by "outside influences" and it will be 1335 to fix it. Yup. This happened. My car has 18k miles on it and is 3 years old. I have no children. Im the only operator, the interior is just like new and they tried to explain to me that since I touch it every day by shifting that it's my fault. I could not believe what happened next. They then said "its not a manufacturers defect and thats all we cover" I should mention that I called the Alfa Romeo warranty department at this number. 844-253-28**(dont want to dox them.) Hold time was minimal and theyre great to speak to. They said that occurrence is coverable. Also, their definition of "outside influences" is FAR different from "touching it everyday". I mentioned that I touch the steering wheel every day too. In any event, this is why I avoid warranties when I can. My car is immobilized from this. They could easily lift the shifter cover and release enough tension so that the rubber backing of the button can be used again. There is also a pin that they can place in the transmission to release it from park. (Another Alfa Quirk that if a miniscule piece of plastic falls off and your closest Alfa dealer is Greenway it doesnt matter if its coverable under warranty. I will say that their sales waiting room is AMAZING. Italian espresso on tap. Nice snacks. Comfy couches, and decor that makes you proud to be an Alfa owner. I love my Gulia, bur would like a tad more kick.(it gets addicting because this car makes a 4 cylinder BMW feel like an Impala.) I wanted to upgrade to a Quadrifoglio to get that extra kick, plus reset my warranty. Thank God they didnt have one in stock 6-8 weeks ago or I would have been stuck with a warranty and a dealership that fabricates reasons to try to dishonor the agreement that is required for any sensible person to purchase one of these cars. I recommend Alfa Romeo. Just do what I didnt and research your closest dealer/service center reviews before buying. You WILL need to bring it in for quirky things and youre not going to want the horrible experience I have had from start to finish with this place. More

This place is beyond incompetent and dishonest. Wasbtold approximate for brake job. They FINALLY told us we only needed front axle brakes. The cost? The same as what I was told for BOTH. They then Wasbtold approximate for brake job. They FINALLY told us we only needed front axle brakes. The cost? The same as what I was told for BOTH. They then said not to pick up vehicle yet, they were still doing "recall". On the four+ previous visits, I was told the recall item was working fine, and repair/replacement wasn't necessary! I have lost all trust and confidence in this service center. I suggest avoiding. More

Took my car in for service. I expected and planned to drop it off. Discussed the issues. Car to be ready by end of day. Part for visor would need to be ordered, should be in wit I expected and planned to drop it off. Discussed the issues. Car to be ready by end of day. Part for visor would need to be ordered, should be in with tires. Tires would be ordered and I would return another day. Part for the defrost in mirrors should be in stock and fixed by end of day. No communication all day. Called dealership and ended up on hold for 45 minutes. Received a call about 4 pm. The part for the visor was in stock it is fixed. Tires and mirror defrost will be in tomorrow. Okay, I will take one day off work. Received a text message at 1:23 PM the mirrors /defrosters do not need a part and oh the tires are not in. I explained I could not take another day off work and how are the mirrors suddenly fine? No response. Managers unavailable More