Greenway Dodge Chrysler Jeep

Matthew Rodriguez Matthew was very helpful and easy going. He made our car-buying experience very pleasurable and I would recommend him to anyone looking to buy there. Matthew was very helpful and easy going. He made our car-buying experience very pleasurable and I would recommend him to anyone looking to buy there. More

Never more satisfied! I had spent all day at other dealerships searching for the right car and price. By the time I got to Greenway, I was tired and annoyed. Cesar was plea I had spent all day at other dealerships searching for the right car and price. By the time I got to Greenway, I was tired and annoyed. Cesar was pleasant in greeting me and offering his expertise. I was quite impressed with his professionalism throughout my visit, and how he worked with me to be sure I got what I wanted and at a fair price. He even happily stayed past closing time to ensure my needs were met, and followed up with me to ensure my satisfaction. Not only am I am beyond satisfied with my experience with Cesar, I plan to return to him in the future. I have already recommended him to family and friends, and will continue to do so. More

Exceptional experience at Greenway Dodge. We purchased a vehicle from this dealership and were extremely pleased with our overall experience. My husband and I had the pleasure of working with We purchased a vehicle from this dealership and were extremely pleased with our overall experience. My husband and I had the pleasure of working with our salesman, Justin Dillon. He was professional, courteous, and on the ball. Very impressed. No nonsense sales tactics or pressure. My husband and I felt as if Justin was a friend helping us through the buying process. Aside from how awesome our new vehicle is, working with Justin felt like an added bonus. He kept us comfortable AND informed from beginning to end. We will definitely come back to this dealership and hopefully work with Justin again! More

Good Deal and Dealership I purchased my 3rd Jeep Cherokee (the previous two I put over 250,000 miles on each,1987 and 1999). This new Cherokee is terrific with a 6 cylinder en I purchased my 3rd Jeep Cherokee (the previous two I put over 250,000 miles on each,1987 and 1999). This new Cherokee is terrific with a 6 cylinder engine and nine speed automatic it has given me 31mpg on the highway. That was an unexpected surprise. Orlando and Mehmet were very helpful in getting a good deal that I can work with . Even with my less than stellar credit I currently have. Orlando was very personable and gave very good knowledgeable advice. More

Jeep Grand Cherokee We purchased a Jeep Grand Cherokee with John Ullman and had a great experience. He is friendly and very knowledgeable about the car. He was very easy We purchased a Jeep Grand Cherokee with John Ullman and had a great experience. He is friendly and very knowledgeable about the car. He was very easy to work with. More

Best car buying experience I've had Jacob was my salesman and he was fantastic. After showing me several different makes and models and feeling out what I was into he ended up putting me Jacob was my salesman and he was fantastic. After showing me several different makes and models and feeling out what I was into he ended up putting me in a Fiat 500 (which I never thought I'd like) and I ended up buying one! They really know what they're doing there and are there to help. Jacob was very helpful with the whole process all together and I will definitely be going back there for my next car. More

2010 Cadillac CTS Sold to Greenway via USAA Upon my arrival on 5/23/2014 at Greenway Dodge, Noel Brookins presented himself as a personable individual and immediately offered his assistance. See Upon my arrival on 5/23/2014 at Greenway Dodge, Noel Brookins presented himself as a personable individual and immediately offered his assistance. Seeing as how none of the 3 dealer contacts referred to me by USAA were available, Mr. Brookins took the lead in seeing what needed to be done. He showed initiative and handled the subject process from begining to end with dedication, professionalism and utmost customer service care, even with subsequent follow up concerns days later. This young man is certainly an asset to Greenway Dodge and should be exemplified and commended as such, for his abilities in Sales and Customer Relations. Please convey my thanks and a "Well done" to Mr. Noel Brookins. Sincerely, Richard Figueroa, CWO4, USN(Ret) More

Very Helpful!!!!!!!!!!! Thanks to Justin Wood for all his great help,he's help me pickup the right jeep,and i really love my 2014 wrangler Jeep.Thanks again Justin Wood. M Thanks to Justin Wood for all his great help,he's help me pickup the right jeep,and i really love my 2014 wrangler Jeep.Thanks again Justin Wood. Momolu Kamara. More

Awesome Car Salesman ever! Kevin was helpful and considerate of our time. He helped find what we were looking for. We will definitely have Kevin help us again! Thank you!! Kevin was helpful and considerate of our time. He helped find what we were looking for. We will definitely have Kevin help us again! Thank you!! More

Poor Experience, but Dealership made Amends. ---------Updated Review---------------As of May 25, 2014----------------- My spouse and I had a no hassle purchase today with one of the two Jeep Wra ---------Updated Review---------------As of May 25, 2014----------------- My spouse and I had a no hassle purchase today with one of the two Jeep Wranglers we discussed being interested in. Eric honored the price as discussed by phone and he met us in person prepared (invoice of price agreements etc.) to confirm the deal when we arrived at the dealership. Kudos considering it was a busy (especially for him interacting with many other customers on the floor) Saturday for them nearing Memorial Day. As I stated in my previous update this was a night and day difference from my first experience the other day. Also, I got to work with Jamie and Jonathan who were knowledgeable Sales reps and helpful with preparing the vehicle for test drive, prep and take home. Jamie took us on the test drive. Also, props to him for making my wife a little more comfortable with us purchasing the higher end model over the lower (Rubicon vs Sport), while also tactfully/respectfully providing us time/space to talk. However, my wife and I wanted to eat and think about the deal a final time. So we left the dealership and came back. He never attempted to pressure us while also remaining tentative to our wishes. Jonathan took over with us since Jamie must had left when we got back to the dealership (we told them we still wanted to think about the deal). He did the vehicle prep and send off/take home (i.e. ensuring vehicle cleaned out.....detailed...getting us to finance area etc). I'd recommend those guys as well considering Eric doesn't typically directly interacts with customers (he's not a sales manager, but was responsible to see that my wife and I were treated well since I had a bad experience days before). Doc fees were miscellaneous expenses and Gov't fees were updated (lowered) to reflect the deal. ---------Updated Review----------------As of May 23, 2014--------- Eric contacted me shortly after having my bad experience at Greenway. He took his time to walk me through pricing incentives offered as a Student, Military Veteran and USAA member. This was in response to the poor review noted below. So props to Greenway for going out of their way to contact me and make things right...In fact, they (particular Eric with his sales manager) went above and beyond to earn my business. This was a night and day experience from this dealership. Eric didn't try to justify my experience in any way as it was my experience. His objective was to do what he could to make things right on my end and the dealership's end. While nothing has been agreed to as of yet for a vehicle purchase, we were able to work out a reasonable deal and he took the time to explain everything in the pricing to me (I live about an hour away from the dealership). This was what I expected when I first went into Greenway and what I experienced in the past with this dealership. Not to get too much into pricing, but there was a more realistic offer given on the trade of the Tacoma I mentioned earlier (Still below KBB unfortunately, but made up through more aggressive vehicle pricing). Also, Eric explained to me that the reason the full guaranteed savings (offered through USAA) wasn't available on the new 2014 jeep was because the vehicle didn't exist on their lot and they are obtaining the vehicle from another dealership. I don't know the full details as to why the full incentive won’t be offered (I’m assuming to mitigate transport costs), but it was better than having no explanation/acknowledgment at all. I've left my review below in place because it was my personal experience. If anything, I would say this goes to show that the dealership overall cares about its image, reviews and customers. In actuality, I'm sure they get enough business to just move past one disgruntled customer, but that wasn't the case I feel that they should get credit for this (hence my follow-up review). I did change the customer service, overall experience and price from ones and twos to all fours. Had I had this experience the first time, they would have definitely received a five star rating from me. Perhaps next time. ----------Summary (experience in a nutshell):---------- I'm a retired veteran and a full time graduate student. I'm also married with a child. I went in with a USAA voucher and should have had a savings of $2974 on the retail price of a Jeep of $25,375 after options. The sale price of the Jeep Wrangler Sport should have been $22401 after options. Greenway offered to sell for $24,175. My trade offer was over $3k below KBB value on my truck in good (if not better) condition. KBB was $13,694 (upper value); Greenway offered $10,500. High Fees: Gov't Fee: $899 Proc/Doc Fee: $899 I felt unvalued and put off as a potential customer that has purchased the same vehicle from this dealership in the past. ----------Further Details (experience w/further details):---------- This dealership does not offer aggressive pricing from my experience and didn't even consider my $1k ($500 mil and $500 student on the purchase agreements) incentives on the vehicle purchase I was interested in (2014 Jeep Wrangler Sport). These incentive are from the factory and they did not include the USAA guaranteed savings of 1757 either (and additional savings of $217 for accessories/options). They also promised to value my USAA guaranteed savings of $1757; they only offered $1200 on the purchase agreement. This did not include the additional $1k saving as a retired vet and student. Also, I had a trade worth nearly $13,643 (uppe value) in good condition (better than good condition though with brand new tires only three weeks old) according to Kelly Blue Book. The dealer would only offer $10,500 on a trade. There is a "Proc/Doc" fee of $899 and a "Gov't Fee" of $899. After trade, the dealer wanted me to finance $13,900 (originally $16,078). The sales representative was agreeable overall (not rude in speech), but did not honor calling me back when he said with the excuse that he was busy and with other customers I felt very put off and unvalued as a customer. For example, I'll contact you in the morning and I don't hear back until the evening. Another was I'll call you in 15 to 30 minutes, I did not hear back until hours later and so on. This was a very poor and unprofessional experience. I cannot recommend this dealership with its current staff and management as of 5/20/2014. I purchased a Jeep back in 2008 and didn't have any of these issue with this dealership. It looks like staff and management are changing for the worst; or just from my experience unfortunately. This is just my personal experience and I hope that others do not have to go through this. I just wanted to share my experience so other customers can be more informed as they research their vehicle purchase. Especially any military or students. More