Greenway Dodge Chrysler Jeep

My Jeep Cherokee Trailhawk buying experience was interesting (and not in a good way) before finding Greenway Jeep! I live in South Florida which is well known for horrible customer service. This unf interesting (and not in a good way) before finding Greenway Jeep! I live in South Florida which is well known for horrible customer service. This unfortunately includes car dealerships as well. Since I didn't know which dealership to trust, I decided to use the Costco Auto Buying Program to refer me to a reputable dealer. Costco placed me in touch with AutoNation Pembroke Pines. AutoNation contacted me and was eventually able to find the Trailhawk in the color I wanted and with all the optional features but at another dealership. They had me bring my trade in for an appraisal and immediately began negotiating on the Trailhawk at the other dealer. After a little negotiating we reached a deal, shook hands, signed paperwork and I placed a $2,000 down payment on the Cherokee Trailhawk at the other dealer. I was even provided paperwork connecting the VIN number with the signed documents and the down payment receipt. I just needed to wait 1-2 days for them to ship the vehicle from another dealership. The following day I heard nothing from AutoNation. Even after sending an email, leaving a voice mail, and sending a text message. I finally contacted the dealership's customer service number and was nonchalantly informed they were unable to get the Jeep from the other dealer. According to AutoNation, the Trailhawk I purchased and placed a down payment on was sold by the other dealership. Obviously I was upset considering AutoNation negotiated a deal with me and even took a down payment without obtaining approval from the dealership which actually had the vehicle in inventory. Even the Sales Manager I spoke to didn't seem concerned and insinuated many times that I was not telling the truth about the way in which the deal occurred. Even though the paperwork supported my side of the deal and not AutoNation's. The "compromise" AutoNation wanted me to accept was a Trailhawk in a color I did not want and which would arrive the next month. I opened complaints against AutoNation with Chrysler and Costco! After a little research I was able to find the dealership where the Trailhawk was in inventory. Obviously I was very weary about dealing with another dealership after the experience I just went through with AutoNation. When I contacted Greenway Jeep, they connected me with Victor Akimov. I asked Victor about the Trailhawk and he was able to locate the vehicle in his system. I informed Victor that I live in Miami and would need him to physically locate the Jeep at his dealership before we proceeded with the deal. Victor was understanding and went out in the pouring rain to find the Trailhawk on the lot. The vehicle was actually located in their back lot and still wrapped in plastic since they just took receipt from the factory. Victor not only called me back to confirm but also texted pics of the vehicle. Once Victor returned to the office we proceeded to make a deal on the Jeep. I informed Victor I would be driving 3.5 hours the next morning to finalize the deal. The following morning Victor contacted me just to make sure my trip to Orlando was going well. I was impressed with this level of service! Upon entering Greenway I was immediately greeted by the Assistant at the front desk. Victor approached the desk a few minutes later and took me to see the Trailhawk. It was exactly what I was looking for. The only issue was the Trailhawk needed to be inspected and features activated before I could take delivery. Victor attempted but wasn't able to get this accomplished since the deal occurred on a Sunday. However, to make up for this Greenway allowed me to drive my trade in back to Miami, purchased a tank of gas to cover my trip back and also agreed to deliver the Trailhawk the following day in Miami! If you are looking for a vehicle then I highly recommend you contact Victor Akimov at Greenway Dodge Chrysler Jeep! I'm glad I took the 3.5 hour drive and purchased my Cherokee Trailhawk from him! More

My wife a I decided to take some time to applaud our salesperson Mr. Victor Akimov who's employed @ Greenway Dodge in Orlando. We never once made us feel as though we were being pressured. He showed us salesperson Mr. Victor Akimov who's employed @ Greenway Dodge in Orlando. We never once made us feel as though we were being pressured. He showed us numerous Chrysler 200s (the only model we were interested in) that were on the lot. We had shown up late (7:30) due to the fact that we live in South Palm Bay. It was also windy & 45 degrees. We were never rushed or made to feel as though he didn't have time for us. We test drove three 2012s that evening. The next day we decided which of the 3 we wanted. Mr. Akimov delivered all his promises. Wheel align, steam clean, buffing scratches & even had the front bumper stripped, primed & re-painted. He also saw that both our new Chrysler 200 and our everyday 2007 BMW X3 left the dealership with full tanks of gas. Thanks Victor for all your pleasantries. It was a "all about us" experience. Wm. & Dorene Crickon More

My daughter and I came in to look at cars for her christmas gift last week. Michael was our salesman and he helped us find her the perfect little car and got us a great price. It was the best deal we christmas gift last week. Michael was our salesman and he helped us find her the perfect little car and got us a great price. It was the best deal we found out of all the dealerships we were at and on top of that he didnt pressure us and was very patient while she looked at each car. I would recommend greenway dodge everytime. More

My husband and I came in to just look and get an idea of what we want to buy at the beginning of the year and Michael Haffner helped us out. He was very helpful going out of his way to answer our questions what we want to buy at the beginning of the year and Michael Haffner helped us out. He was very helpful going out of his way to answer our questions and show us different cars, pointing out all of their great features. He was very knowledgeable and patient with us. Most salesmen we have had experience with in the past are too pushy and get impatient when they find out we are just looking, but Michael was very professional and informative. We will definitely be back in January to get our new Dodge Charger and we will only deal with Michael. More

Robert Hughes and Scott Sheffield were extremely helpful and friendly. They answered all my questions, they know their stuff. Robert was very patient while I was making a decision and fixing things with my and friendly. They answered all my questions, they know their stuff. Robert was very patient while I was making a decision and fixing things with my credit union. I appreciate that Robert kept me and my uncle entertained while we were doing all the paper works, he is a great conversationalist. Scott was very courteous and accommodating both in emails and personally. Both gentlemen are very professional in their work and I can definitely say they are outstanding employees. More

Victor was extremely professional and very willing to work with my situation. I got a great interest rate. :) He was persistant but not annoying. He was extremely honest! work with my situation. I got a great interest rate. :) He was persistant but not annoying. He was extremely honest! More

I went with the intent to not buy only lease, but due to the great service and willingness to accommodate our price points necessary four our budget I got the car I wanted for a reasonable price. Great cust the great service and willingness to accommodate our price points necessary four our budget I got the car I wanted for a reasonable price. Great customer service as always- especially Victor, Sherman, Matt, and Jose More

THIS IS THE THIRD TIME WE COME HERE AND SECOND CAR WE BY FROM VICTOR AKIMOV. HE IS VERY WILL EXPERIENCE, NOT PUSHY, LETS US DECIDE WHAT WE WAN'T, NOT WHAT HE HAS TO SELL US. BEEN TO OTHER PLACES AND WON'T E FROM VICTOR AKIMOV. HE IS VERY WILL EXPERIENCE, NOT PUSHY, LETS US DECIDE WHAT WE WAN'T, NOT WHAT HE HAS TO SELL US. BEEN TO OTHER PLACES AND WON'T EVA GO BACK. More

The experience at greenway ford was easy and friendly with the help I got from Victor. He has a great personality that is obvious to see he loves his job. with the help I got from Victor. He has a great personality that is obvious to see he loves his job. More

The pricing at this dealership is excellent. It was a no-haggle, low-stress process which I appreciated. My salesman, Victor Akimov was professional and a pleasure to work with. I would highly recommend no-haggle, low-stress process which I appreciated. My salesman, Victor Akimov was professional and a pleasure to work with. I would highly recommend this dealer. More