Greenway Dodge Chrysler Jeep

We had a great experience at Greenway Dodge Chrysler Jeep. John Ullman was an excellent sales representative. He was NOT pushy or aggressive like most sale people. Instead, he was very friendly, know Jeep. John Ullman was an excellent sales representative. He was NOT pushy or aggressive like most sale people. Instead, he was very friendly, knowledgeable, and courteous. He was a pleasure to work with, and we are very happy with our purchase! More

First I'd like to mention I've always had an issue with the Greenway Service department. It is one of the more poorly run processes from an efficiency standpoint. However, as I Jeep owner, I'v issue with the Greenway Service department. It is one of the more poorly run processes from an efficiency standpoint. However, as I Jeep owner, I've continued to give them my business... Well, until today. I arrived at 11am for my oil change, which I made an appointment for. By 11:10, no one had come out to assist me so I went inside to confirm this was still the protocol. It's always a guessing game there because there is not a single sign or person to tell you what to do. Once I went inside, the two woman by the door who were Greenway employees were too busy talking poorly about a customer complaint for me to bother them. I moved to desk three where the gentleman at the desk advised me I needed to wait by my car and someone will be with me. I will mention he was very polite and professional and I apologize I didn't get his name because he isn't the reason I'm not ever going back. I proceeded to go back by my car and wait. At 11:20, a gentleman came by to "call in" that I was waiting. At 11:30, he came back and asked if I would pull my car up a bit but still no one was actually coming to take my car. At 11:35 I left. Aside from them completely defeating the purpose of an appointment, I have never seen so many people walk around unaware of their customers. It has never been and easy process to work with the Greenway Service department as I outlined above, but they actually made it appear that I was putting them out by bringing them my business which after 35 minutes, it became apparent they didn't want. I would also like to mention that I purchased my Jeep there, which they have also lost the potential for future business from me. Any company that can have a department that is that poor clearly isn't a company I want to do business with. More

William Leigh provided me with great customer service and I got a great Jeep Grand Cherokee. Process was quick and easy. Thank you for streamlining what is usually such a hard painful process. I got a great Jeep Grand Cherokee. Process was quick and easy. Thank you for streamlining what is usually such a hard painful process. More

Jamie Sterling is a great go to guy to purchase a vehicle from Greenway Dodge Chrysler Jeep. He listens to your needs and meets them to the best of his ability. Very friendly and does a very good job to acc from Greenway Dodge Chrysler Jeep. He listens to your needs and meets them to the best of his ability. Very friendly and does a very good job to accommodate the guest. I brought my 3 year old girl with me, and she had the time of her life because he made it a very pleasant, smooth, stress-free transaction. Highly recommended!!! Tammy Gagnon is a great manager, and was very helpful as well with the whole process before I actually came into the dealership. Jamie Sterling, you are the man! Thank you guys so much for getting me into my new Dodge Avenger! More

The worst dealership in the world. I've had better salesmen at a buy here pay here. They buy a car they say you are approved and then 5 days later say they need 2500.00 to make the deal work. Well th salesmen at a buy here pay here. They buy a car they say you are approved and then 5 days later say they need 2500.00 to make the deal work. Well they got there new car back with 170 miles on it and lots of cigarette smoke.Go to carl black chevy they are the greatest More

I went to Greenway for partsfor my Dodge truck and ended up trading my Mustang for a Jeep Compass. Kevin Marleton was very straight forward and got the deal I wanted. He is very friendly and seems honest. T up trading my Mustang for a Jeep Compass. Kevin Marleton was very straight forward and got the deal I wanted. He is very friendly and seems honest. The deal was done fast and easy. Very nice staff. I would go back to Kevin again he had answers for all my questions. Great salesman no pressure or BS! More

Bought a 2014 Compass from Greenway, and was not overly satisfied by the whole situation. I had a guaranteed price from Trucar.com, and Greenway was a "certified" dealer so I decided to visit them. After satisfied by the whole situation. I had a guaranteed price from Trucar.com, and Greenway was a "certified" dealer so I decided to visit them. After looking at the compass I wanted, I handed my salesman the Trucar price sheet, and the KBB trade in evaluation ($4500 for FAIR quality), and asked if we could agree on these prices and call it a day! (This was roughly 10:30am). They wanted to inspect my trade in, and I had no problem with this. 15 minutes later they bring me a Microsoft word document with "KBB.com" typed on the top of it, displaying that my vehicle was only worth $1,300. I asked them to show me where on KBB they got this valuation, as I only put fair as the condition, and was honest about the miles. They couldn't, and I showed them fit on my phone the real KBB evaluation. Anyway, 3 hours later they came up to $4,000 for the trade in, and here's the catch. (By the way, in the middle of this process, during the time I was asked to sit all by myself, I walked up to the "big desk" in the center of the room and asked if they had bottled water or a water fountain anywhere. And the manager I spoke with looked at me with disgust that I would even think of coming up to his counter, and replied "no". So yea, I was thirsty during this process as well.) I told them if they could just match the 4,500, we would have a deal. The big manager said not possible, so I called another local dealer, who said the extra $500 was no problem, and proceeded to leave. The big manager said "hold on, let me get one more person for you" (this was honestly the 5th salesperson I'd been asked to talk to during this one visit). The guy comes down, shows me the car again, and says the extra $500 is no problem. Great! I'm getting a new Jeep! Awesomeness is imminent! So he brings out the "purchase order" (be careful, they REALLY want you to sign this quickly). I review it, and verify that YES! I'm getting $4,500 for my trade. But then, I notice the price of the jeep went up exactly $500 from the Trucar price! I felt like they were trying to scam me here. At the end, they fixed it, and I bought the car. But I didn't feel very good about it. I will give props though to my last salesman, who did give me a bottled water for the drive home. I left the dealership at 7:20pm, 8 hours after arriving. Overall, I wouldn't recommend greenway, way to much of a high-pressure sales atmosphere. I won't be back. My problems: 1. Felt scammed about trade in price, since they showed me a typed up document that just said KBB.com on the top 2. Felt pressured to buy every step of the way, needing to speak to 6 different people throughout the transaction for some reason. 3. Felt cheated when they agreed to my trade in value, but raised the car price. 4. Felt thirsty when I was declined water by a manager during negotiation. 4. Felt tired after being at the dealer for 8 hours More

Did not honor the terms of soliciting letter they sent offering an iPad with purchase of new vehicle. Poor customer service provided by Internet Director. offering an iPad with purchase of new vehicle. Poor customer service provided by Internet Director. More

They were helpful & truly cared to find us a truck that will fit our future family! We love our 2013 dodge Ram crew cab! Thanks! that will fit our future family! We love our 2013 dodge Ram crew cab! Thanks! More

They made buying a car such a hassle. No one at the dealer knows whats going on including managers. Will not shop here ever again. They bad mouth their competition next time i buy i will go any other p dealer knows whats going on including managers. Will not shop here ever again. They bad mouth their competition next time i buy i will go any other place but these guys More