Greenway Dodge Chrysler Jeep

I have bought two cars through Greenway and have taken both there to be serviced for any and all services they have needed. Up to a few months ago, I was very happy with the dealership and would have give both there to be serviced for any and all services they have needed. Up to a few months ago, I was very happy with the dealership and would have given and did give them rave reviews A while back, though I purchased a rewards card through the service department. I paid 24.95 for the card and at each service received 5 percent back into an account that could then be used for future services. There was no time limit (not an annual membership or similar). On my last visit however, I was informed that the card (which I had purchased) along with all cards in the program were canceled. They said the program had "run its course" When asked about the earned money I had in the account they said that was gone as well. They did however say that a program like this may be offered in the future and if it was, I would be welcome to purchase another card. I would be very careful of a dealership that will sell you something and then take it back (and have the gall to offer to resell it to you in the future). By their duplicitous policies, they have turned a promoter of their dealership into a detractor. More

My experience with Ms.Thompson,who greeted me upon my arrival,after corresponding via email,was very professional. I was then introduced to Mr.Joseph Pac,who then took over,after Johalvy stated the requ arrival,after corresponding via email,was very professional. I was then introduced to Mr.Joseph Pac,who then took over,after Johalvy stated the requirements that I was looking for in a good dependable used van/suv. While Joe was doing the "running",bringing up the different autos, Johalvy was always available. I would like to give Ms. Thompson & Mr. Joseph Pac a rating of A+ in satisfying my specific requirements in securing a good used auto. Ed Wilkes More

Wael was very helpful. Even coming in on his day off to finish the sale. We shopped several dealerships and compared prices. The price was the best we could get and Wael made us feel good about the purcha finish the sale. We shopped several dealerships and compared prices. The price was the best we could get and Wael made us feel good about the purchase and is very knowledgeable about the vehicle we purchased. He is also very understanding that in business time is money and I did not have hours to be at the dealership to make a deal. So most negotiations were done over the phone and I came in and signed the papers and was gone. i really appreciatte the great deal and am considering buying another vehicle since I got such great service. More

Went online to do a quote on a 2012 Journey. Online price was 22,000 and change. When asked for a quote Mr Ricky Lopez sent me a quote starting at 25,000 and change. I don't like games.. I haven't even put f was 22,000 and change. When asked for a quote Mr Ricky Lopez sent me a quote starting at 25,000 and change. I don't like games.. I haven't even put foot on the dealer grounds and they are already playing.. Will go to the dealer but will not deal with this guy.. More

Penni Delgado has been my service advisor since I started Penni Delgado has been my service advisor since I started coming back to Greenway for services. She has been professional, honest and straightfo Penni Delgado has been my service advisor since I started coming back to Greenway for services. She has been professional, honest and straightforward in my dealings with her. She is the reason that I continue to use Greenway for my Jeep Liberty servicing. My past experiences with Greenways service department were filled with frustration at the wait times (12 hours one time to resolve a low tire pressure light showing on the dash. This was on the day before Thanksgiving a few years back, with family in town waiting at the house.........the issue turned out to be the spare tire on the back of the Jeep was under inflated. Unbelievable), the indifference displayed by the service advisors, the lack of responsibility assumed by the service department in problems associated with the vehicle while under warranty and the costs associated with having the vehicle fixed or serviced. I quit bringing my vehicle to the dealer for a number of years. I had to bring it back this past year due to failing window brackets which is when I started working with Penni as my service advisor. As stated above, these experiences have been a 180 degree change from the past. Thank you Penni for being such a prime example of what customer service is supposed to be like. Thank you for your attention to detail, professionalism, communication skills, willingness to listen and resolve issues in a timely manner. We will keep coming back to Greenway as long as Penni is our advisor. More

We worked with Wael initially and he was very forthright but wasn't the closer on the deal. The person who we dealt the most with was Ron Griffin. And he was very friendly but the typical sales rep. The on but wasn't the closer on the deal. The person who we dealt the most with was Ron Griffin. And he was very friendly but the typical sales rep. The ones that make people not want to deal with sales people. Numbers were not the same as agreed upon when paperwork was signed (and since it was so late no one was there really to answer questions about it) and things offered were not always honestly portrayed. We discussed this with him when we returned the second day and told him how we felt as our deal was not a smooth one. I do thank the manager/sales rep for letting us get out of a lease and change to purchase, but it was due to all the misinformation and wrong numbers that caused us to come back. We did end up buying and like the car and are happy with the deal we got but not the process we had to go through to get it. I think people should deal with others as they would like to be dealt with themselves and be honest and upfront with your best offer and not play all the silly games till you tire the other person out mentally and physically. It is nothing more than a cat and mouse game and I don't like buying experiences to be that. I hope as Wael learns the ropes of sales that he doesn't fall into the mindset that it is all about saying whatever you have to say to make the customer feel like they are getting a good deal even if they aren't. More

My shopping and more importantly my purchase at Greenway was facilitated by the sales team in a manner meeting meeting my needs. Im very happy with my new car and will shop there again. Joe Russell was facilitated by the sales team in a manner meeting meeting my needs. Im very happy with my new car and will shop there again. Joe Russell More

The past two weeks I've been so stressed with the passing of a friend, barely working and the stress of moving, and all the things that can go wrong with moving went wrong in my case. So when my front passen of a friend, barely working and the stress of moving, and all the things that can go wrong with moving went wrong in my case. So when my front passenger window just fell into the door and wouldn't go up on a rainy day, I felt in disbelieve that things can possibly go so wrong. I brought my Chrysler the next morning to the service center and met Stephen Paul. He was so patient with me while I was trying to figure out with my boyfriend on the phone whether it would be cheaper to go to an auto body shop we were familiar with for being cheaper instead of a dealership since the news that it would cost anywhere from $350-$400 was something my boyfriend and I could not afford. I only had an extended warranty on my power train and couldn't find that it would be covered by it. I decided to let the services center fix my window and try to figure out if to put it on a credit card or ask for a loan from our parents, which is something that we have never done. On top of all this I had to be at work by 12:15 but my job said I can come in at 1:15. By the time I decided to fix it at the dealership it was around 11:00, and Stephen said he will try his best to get it done by 12:30, but knowing how busy they were I was not holding my breathe.What I didn't know was that the whole time I was waiting for the window to get fixed, Stephen was trying to figure out a way for my extended warranty to cover my repair. Stephen came back with great news that he got my warranty to cover my repair, so of course I started to cry. He made such a difference that day for me, I was smiling again. I gave him a hug! And I was out of the dealership with all my windows up by 12:10. I will be coming back to see Stephen Paul. By far the best experience anyone can have at a dealership. More

I'm really grateful to have dealt with the salesman Wael. He was very upfront and honest. He made the car buying process very easy and convenient. I would definitely buy from this dealership again, and hopef He was very upfront and honest. He made the car buying process very easy and convenient. I would definitely buy from this dealership again, and hopefully I get the same salesman. More

Aaron is a fine young man. He has great customer service Aaron is a fine young man. He has great customer service and works hard to get the best prices possible for the job. I recently took my truck in Aaron is a fine young man. He has great customer service and works hard to get the best prices possible for the job. I recently took my truck in for repairs and Aaron took control of the whole thing. He made sure i was informed through out the day about the repair to my truck. The job was done well and I am happy with the result. I am a regular customer at Greenway, and i feel that Aaron and the whole service team at Greenway do a great job. KEEP UP THE GOOD WORK!!! Sheldon G. Songui More