Greenway Ford

A waste of time! If you go to google review I have a very detailed review on what I think about Dick Smith Ford and their inconsiderate staff they have working there! If you go to google review I have a very detailed review on what I think about Dick Smith Ford and their inconsiderate staff they have working there! This place needs to either retrain or hire new staff. Someone who actually wants to help the customers that come in there and purchase vehicles. Worst experience of my life and since I work for Ford Motor Company I plan to push this complaint as high as I can so my fellow coworkers don’t have to suffer with the lack of knowledge and the lack of compassion regarding time like I did. I will never purchase another vehicle from this place again and neither will anyone else I know if I can help it! More

Great salesman (chris Knox) Mr. Chris Knox has always been my car sales man he's been great I got like 6 cars from him also referred friends and family. Now that he's with Ford i Mr. Chris Knox has always been my car sales man he's been great I got like 6 cars from him also referred friends and family. Now that he's with Ford it's making me want to switch from my current car company to a Ford. I have never had a Ford so the fact that he's getting me to switch over is huge. I want even make the switch to an iPhone from an android. That says alot about him he's the best salesman ever and you guys are lucky to have him on your team. More

Great experience! Great dealership. Friendly staff. Henry was an excellent salesman. He went above and beyond to get me the car I was wanting. Michael Rybolt in finance Great dealership. Friendly staff. Henry was an excellent salesman. He went above and beyond to get me the car I was wanting. Michael Rybolt in finance, made the transaction seamless. Great experience! More

Excellent My husband bought a new F350 and the service was excellent. Great communication from start to finish. Our salesman,Henry was great he was able to help My husband bought a new F350 and the service was excellent. Great communication from start to finish. Our salesman,Henry was great he was able to help us with any questions along the way. More

Great experience all around Purchased a new vehicle from them. Never felt pressured. The sales team was great. I will be purchasing all of my fords from them. Thanks Dick Smith Purchased a new vehicle from them. Never felt pressured. The sales team was great. I will be purchasing all of my fords from them. Thanks Dick Smith More

Sales Staff was great Just brought a new Ford Edge from Dick Smith Ford. The whole process from start to finish was awesome! Wayne and Ken made it super simple to get the p Just brought a new Ford Edge from Dick Smith Ford. The whole process from start to finish was awesome! Wayne and Ken made it super simple to get the pricing I wanted. Mike in finance was great to deal with wasn't pushy like some finance people. I would recommend the dealership to everyone! More

'"LEAKS ALL OVER THE PLACE " I brought my 07 edge in to have water pump replaced ended up with damaged gaskets and power steering line leaks ( NEVER AGAIN)!!!!!!!!!! THEY SUCK I brought my 07 edge in to have water pump replaced ended up with damaged gaskets and power steering line leaks ( NEVER AGAIN)!!!!!!!!!! THEY SUCK More

Horrible 5 months ago we bought two vehicles from dick smith ford in ray town. They totaled a little over 30,000. The day after we left we were called back in 5 months ago we bought two vehicles from dick smith ford in ray town. They totaled a little over 30,000. The day after we left we were called back in the finance guy we worked with did our paperwork incorrectly and charged us the wrong rates, amount etc... to the point he was fired. Within a week of leaving the lot the 2014 town and country I bought made a loud noise while I was driving it. A side piece has flew off the passenger window and hit our middle window. Lucky for us the middle windows were rolled up or it would have flew in and hit my 3 year old son in his face. And being a large piece of metal god only knows what would have happened. Dick smith Ford agreed to replace the piece that blew off. The very next day I'm driving and my front drivers tire blows out on the freaking highway!!! Had to call roadside. The front two tires had zero tread and were virtually bald. Less than a week after buying this vehicle that they "inspected." They reluctantly replaced the two front tires after hours of arguing with them. Fast forward to 5 months later. The van has had less than 2,000 miles since I bought it. The van wont start. It's simple it's the battery. Take the battery in they say its the factory battery and should have been replaced before we got it. We called and asked them to give us a battery or go half. I just paid 20,000 for this xxxx car and had all these problems due to their negligence and so called in house inspections. Talked to the general manager (steve tolbert) he said they aren't doing xxxx. Nice way to do business. I have 5 kids and my nephew who live with me 3 of which will be getting cars in the next 6 months. WE WONT BE RETURNING TO DICK SMITH FORD. Their sales manager is rude and disrespectful and does not give a xxxx after you leave the lot. I will be contacting the owner. More

Fraud, criminals, liars. I inherited my late Father's 2014 Ford Fusion, only has 6000 or so miles. I personally have only owned it for 2 years. I went in to have some recalls I inherited my late Father's 2014 Ford Fusion, only has 6000 or so miles. I personally have only owned it for 2 years. I went in to have some recalls done and they offered a oil/filters/fluids special so I later agreed to go ahead and have that done while I was there. I realized later they only did one recall and didn't realize they caused an oil leak. The oil change/oil filter change was done May 11, 2018 and by July I realized the oil was leaking because I had to charge the battery and it idled long enough in the driveway to cause a massive oil puddle. I had driven downtown and it was a family member that noticed the massive oil puddle left due to me idling the car charging the batter for an hour at a time. When I got home I noticed the oil, wiped some up and immediately checked the oil level. Bone dry, so apparently it had been leaking ever since they did the oil filter change and the puddle became noticeable in the driveway because I had idled the car for so long pumping oil out of the leaking gasket or filter. It had never leaked prior to them doing the oil/filter change. I called them and told them the situation, they said put some oil in it and bring it in tomorrow. The next morning I almost called a tow truck but had bought 5 quarts of synthetic oil and just put in about 3 quarts and checked the level, it was now reading within minimum level. I had moved the car back to reveal the puddle the night before and now there was a smaller new puddle in front of it where the car say overnight indicating the leak again. So I tossed the remaining oil/can and funnel in the back of the car and took off to Dick Smith Ford dealership. I arrived slightly ahead of time 6:50AM or so. I parked the car in the service entrance and shut it off and asked for the manager. They got the service manager and being angry I pretty much read him the riot act, he didn't like being talked to like that but I told him I didn't care, fix the car it's been leaking oil all over the city and I demanded all diagnostics possible to determine possible engine damage and I wanted copies of readings/results/invoice of work done via warranty or otherwise. Then I just went to the waiting area. After 20-30 minutes they called me to the service area, they told me they replaced a leaking gasket and tightened a loose oil filter as well as ran a compression test and it passed. I asked for invoice and documentation of findings. They told me their computers were down, refusing to give me documentation. I asked them about going ahead and doing the seatbelt recall and once again he claimed their computers were down and went to get a founder with past service invoices, mine I guess. He said I should come back later to do the recall and told me he'd call me later after the 'computers were up'. So they refused to give me documentation of the work done to my car and claimed they ran a compression test. The next day I ran the car and noticed it idled rougher. Prior to this incident it idled so smooth you could hardly tell the engine was running. When slow revved to 2500rpm I now noticed engine shake where it had none before. I called the dealership and asked to talk to the manager, since they told me he wasn't there the prior day of my visit. This is where it become even more fraudulent, reaching blatant fraud level. He claimed they got a code indicating there was just low oil, no leak... as if there was no leak and just low oil, AFTER I ADDED OIL to the empty engine after it leaked all over my driveway. Then he bounced me over to Kirk the service manager that ushered me out without documentation due to 'our computers are down' BS. He now told me he never said they did a compression test! when HE HAD at least twice. He mocked me, even chuckled and I said "you think this is a joke" he replied back in contemptuous slander against me, basically calling me a liar. He said he never said they did a compression test, he never told me my car passed the compression test when he had. So in short basically the reason the refused me documentation was to revise the reality of their damage to my car, their ineptitude in successfully changing my oil, oil filters and topping off my fluids. Instead they caused a leak, initially stating they fixed the gasket, tightened the leaking filter and ran a compression test, they refused to give me documentation so they could lie about the entire incident so they wouldn't be liable for the damage they caused to my car. The car still has about half a year left on the 5 year warranty. As far as I'm concerned they have broken the law, committing fraud on multiple levels. I've filed a complaint with the Attorney General of Missouri and will file with BBB and other dealership review websites. I plan on going to another diagnostic service station to do the compression test and get result. To add insult to fraud I went ahead an scheduled a compression test for the following Monday at the Ford Dealership, only to receive a call from 'Kirk' the service goon telling me his dealership manager told me not to bother coming in lol, unbelievable, so they even refused me the right to have diagnostic testing done at all. They claimed they did a compression test, then said no they hadn't, then I schedule one myself and they refuse me the right to have one done. Could anybody think this isn't FRAUD? More