Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Greenway Ford

Orlando, FL

3.6
1,176 Reviews
Call Dealership (321) 200-0608

9001 E Colonial Dr

Orlando, FL

32817

Directions

By Type

1,176 Reviews of Greenway Ford

October 14, 2020

Great communication, very accommodating, great experience overall with the service of my F150 supercrew 5.0L V8. Quick and easy would highly recommend to anyone needing service on their truck. More

by Flstan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Poley
Report | Print
Oct 14, 2020 -

Greenway Ford responded

Thank you for trusting us with your Ford F-150. The satisfaction of guests means everything to our team and I am pleased to hear that you enjoyed your recent service visit. We look forward to taking care of you during your next trip to Greenway Ford!

Helpful
October 13, 2020

Very non-committed to customer satisfaction! Would not recommend this dealership! Not much else to say other than I felt that I was not taken care of. More

by Jlibascifl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, sales, Troy Burns, Rafael Caputis
Report | Print
Oct 15, 2020 -

Greenway Ford responded

This is a concerning review to read as it is our goal to provide friendly and professional service for guests. I apologize if we fell short of our expectations during your visit and I'd appreciate the chance to get some more details from you so that I can address your negative experience properly. I won't be able to reach you without a full name. Would you please reach out at your convenience? Thank you, David Addison - Service Manager - 407-275-3200 x4452

Oct 16, 2020 -

Jlibascifl1 responded

Joseph Libasci. Check with Jason, Troy and the Manager that was on duty at 5pm on Tuesday. More than likely, the problem is with the body shop, but I can’t be sure. I waited hours in your lobby after having a promise of my vehicle being done by 2:15. I drove my rental car back to Greenway from Palm Bay after being told, not once, but twice during the day (before leaving from the coast that it would be ready by 2:15. After getting there, I was told about 4 or 5 times that “it will be ready in a few minutes”. Not! Not only did I waste a good part of my day, not only did I have to pay for a rental, but due to the lies I missed a very important meeting at my church that I planned for months ago and was in charge of. So much frustration, you have no idea what that wait in the lobby was like with promise after promise being missed or dropped. Even the very nice manager I spoke with said when asked “it’s being rolled out of the Bay now” only to wait another 45 minutes before it arrived. It wasn’t cleaned and the fuel was not topped off as promised. Also, the front plate and bracket that was to be mounted, wasn’t. Big surprise! Did I justify my negative review Sir?

Oct 29, 2020 -

Greenway Ford responded

Mr. Labasci - I certainly apologize for the delay in having your vehicle ready. As you surmised, we were at the mercy of the body shop and were relaying what we were told, which turned out to be inaccurate. My understanding is that your tank was full when the vehicle was ready for you to go and that it had been cleaned. I was also told that there was a front bracket on the vehicle. If that was not the case, please let me know and I'll do my best to assist. David Nelson - Director - Customer Relations 407.275.3200 X4357

Helpful 1
October 12, 2020

I always get my oil changes and regular maintenance here. Knowledgeable advisors and experienced technicians. They always get my service done on time. No complaints. More

by dhschuneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Andral
Report | Print
Oct 12, 2020 -

Greenway Ford responded

Thank you for your confidence in the Greenway Ford team to get the job done! We appreciate your business and hope to work with you again down the road. Safe travels!

Helpful
October 09, 2020

Greenway’s service department is always very accommodating and efficient. Service advisor, Robbie, kept me informed throughout my vehicle’s stay. The work was done in a timely manner. Thumbs More

by philrohleder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie, service advisor
Report | Print
Oct 09, 2020 -

Greenway Ford responded

Thank you for taking the time to leave us a review! Providing accommodating and efficient service is always the goal here at Greenway Ford, and it means a lot to know that we hit the mark. We will certainly let Robbie know that you appreciate the help, and we look forward to your next visit!

Helpful
October 09, 2020

Frank provided excellent service. As promised, work was done on time, professionally, and he is a good service rep - very friendly. Highly recommend this service department. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Report | Print
Oct 09, 2020 -

Greenway Ford responded

Thank you for trusting our Greenway Ford team to get the job done. We're glad to hear that Frank provided you with the prompt and professional service that we strive to offer our guests. Hope to see you next time!

Helpful
October 08, 2020

The service is always great. Very nice people that really care about their customers. The facility is always clean and comfortable. By far the best Ford dealership in Orlando. More

by BG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Poley
Report | Print
Oct 08, 2020 -

Greenway Ford responded

Thank you for your confidence in Greenway Ford! We are so proud to have earned your business and happy to hear that you had such an outstanding service experience. Safe travels and we hope to see you again down the road!

Helpful
October 05, 2020

There staff was friendly and efficient. The work on my on my 2018 Ford Escape was done in a timely manner. There invoice was clear and simple to read. More

by GwenG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Charles
Report | Print
Oct 05, 2020 -

Greenway Ford responded

Thank you for taking the time to review Greenway Ford and for trusting us to take care of your 2018 Ford Escape. We look forward to working with you during your next service visit!

Helpful
September 30, 2020

As is usual when visiting Greenway the staff are exceptional in both attitude, always polite and professional. took vehicle in for periotic service and inspection. Tony .my service tech. was very k More

by pracarts1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony service dept.
Report | Print
Sep 30, 2020 -

Greenway Ford responded

Thank you for the glowing review! It is fantastic to hear that Tony delivered such a professional and efficient service experience. We appreciate your support and hope to earn your business again down the road! - The Greenway Ford team

Helpful
September 30, 2020

Great customer service and fast service. Came in for a 10k maintenance check. They were all wearing their mask for our safety. I would strongly recommend Greenway Ford. More

by alexsanjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank- service advisor
Report | Print
Sep 30, 2020 -

Greenway Ford responded

Thank you for trusting Greenway Ford to get the job done. Customer safety and satisfaction are our priorities and I am glad that came through to you!

Helpful
September 27, 2020

Great experience and sales people!! My new car is beautiful, and they took the time to explain how everything works! Pricing was wonderful as well! Thank you! More

by Andrea Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Sanders - 5-stars, Hassan Abadi
Report | Print
Sep 28, 2020 -

Greenway Ford responded

Ms. Brown, thank you for trusting Greenway Ford to help you into a reliable vehicle. We're committed to meeting the needs of shoppers and it is great that came true for you!

Helpful 1
1
...
26
27
28
...
118