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Greenway Ford
Orlando, FL
1,188 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,188 Reviews of Greenway Ford
December 13, 2018
Fast, easy and done right I baught a van from this dealership and Troy Burns was the salesman. He was very knowledgeable and provided me with a great deal. It was a hassle free I baught a van from this dealership and Troy Burns was the salesman. He was very knowledgeable and provided me with a great deal. It was a hassle free experience and he made sure everything was taken care of before I left the dealership. I would definitely recommend Troy at Greenway Ford. More
by Tasha
Employees Worked With
Troy Burns
December 10, 2018
Love my new Kia from the Ford guys I walked in and was lucky enough to encounter Rocco. I let him know exactly what I was looking for. He was very helpful and patient. He was very infor I walked in and was lucky enough to encounter Rocco. I let him know exactly what I was looking for. He was very helpful and patient. He was very informative when it came to the initial numbers and stuck with us until the end. When I called Rocco with a question he was very quick to respond and get back to me with an answer. The gentleman in the loan/finance department was awesome as well he explained everything and answered any questions I had. We were there well past closing and had a great experience. I would definitely recommend Greenway to my friends. More
by Janet123
Employees Worked With
Rafael Caputis, Rocco DeLeonardis
December 06, 2018
Customer Service I worked with Troy Burns at Greenway Ford to purchase a vehicle. That man is Awesome, Customer service is like no other that I've experienced in a lon I worked with Troy Burns at Greenway Ford to purchase a vehicle. That man is Awesome, Customer service is like no other that I've experienced in a long time. He helped put me in a vehicle that I could afford. Thanks so much! More
by SHAKYFENN35
Employees Worked With
Troy Burns
December 02, 2018
Best dealership around! Rocco is the best sales person I have ever had! He took care of me and went out of his way multiple times to help me! Rocco is the best sales person I have ever had! He took care of me and went out of his way multiple times to help me! More
by Orangesubi
Employees Worked With
Rocco DeLeonardis
November 27, 2018
Great service. Had an amazing experience I had such a great experience. And felt very welcomed and couldn't ask for a better sales rep like Rocco. He helped me go through the process and made I had such a great experience. And felt very welcomed and couldn't ask for a better sales rep like Rocco. He helped me go through the process and made sure I understood everything and made sure he provided me with the best service and made me feel extremely comfortable and met all my needs. I expressed to him what I was looking for and what my budget was and he made sure that I got exactly what I was looking for. I love the car and he was kind, friendly and answered all my questions so I could fully understand every step of the process. Very professional. I would and will recommend this dealership to everyone. And I definitely would recommend Rocco as well. I have to say that the entire staff in the dealership were very welcoming and kind. I loved the fact that I was able to ask for what I was looking for and that I got exactly what I was looking for. Thank you again. Amazing experience. I'm very happy with my car and overall experience at Greenway and again Rocco was right on point with making sure I had the best service. Thank you!!! More
by Jay Ant 2018
Employees Worked With
Rocco DeLeonardis
November 24, 2018
Another FORD Girl!! After leasing a Ford Edge for the last 3 years.... you guested it, I leased another one!! I love the comfort, performance and of course the look. I co After leasing a Ford Edge for the last 3 years.... you guested it, I leased another one!! I love the comfort, performance and of course the look. I couldn’t of done it without the tremendous help and patients of GreenWay Ford. Especial Rocco... (you da man!!) #CostumerForLife More
by Allimac04
Employees Worked With
Rocco DeLeonardis
November 21, 2018
Troy Burns made it a great experience! I’m very satisfied yet again with Troy Burns who put up with me for another great car buying experience. I went back to Greenway for the simple reas I’m very satisfied yet again with Troy Burns who put up with me for another great car buying experience. I went back to Greenway for the simple reason that Troy treated me so well the first time I went for my very first new car ever. This second time was just as much of an enjoyable experience. He knows the cars, knows the options, and knows what things are available to you as a customer. He makes sure you know your car inside and out before you leave. I would gladly direct anyone toward him to get you in your new ride. You won’t be disappointed! More
by Kightb
Employees Worked With
Troy Burns, Rafael Caputis
November 12, 2018
Greenway Ford is the Best Ford Dealership! I was not happy after dealing with 2 other Ford dealerships in my area. I made a phone call to Ted Alden, and his team of professionals came through I was not happy after dealing with 2 other Ford dealerships in my area. I made a phone call to Ted Alden, and his team of professionals came through for me! Special thank you to Andrew Gaudette for assisting me with the purchase of my new Mustang. Your professionalism and knowledge of my new car (based on your own ownership of a Mustang) is truly appreciated. And, thank you to BJs for your partnership rebates. More
by CWalker
Employees Worked With
Ted Alden, Andrew Gaudette
November 12, 2018
Greenway Ford service was AMAZING! Best in Fl! I've been to other Ford dealers in FL but this is by far my BEST experience ever in the state of FL. The service was fast with making my appointment I've been to other Ford dealers in FL but this is by far my BEST experience ever in the state of FL. The service was fast with making my appointment and my Service Advisor Robert Poley was very professional and courteous. I would definitely recommend Greenway Ford to everyone looking for good honest people! I've had bad service before at other dealerships in Fl BUT this one made up for them. This dealership knows how to treat people and everyone smiles! Thank you for allowing me to share my AMAZING experience! Sincerely. Paula LaRosa More
by Paula LaRosa
Employees Worked With
Robert Poley, Service Advisor
November 08, 2018
terrible service experience Don't be fooled by their fancy phone system and polite telephone reservations crew (evidently outsourced and the right hand doesn't know what the left Don't be fooled by their fancy phone system and polite telephone reservations crew (evidently outsourced and the right hand doesn't know what the left hand is doing) You've got to be kidding! - I just showed up for Service after making an appointment and they told me "you are dropping off the car, right?" To which I said "Heck no, I made an appointment for 8:30am and was never told I'd have to drop the car off. I just drove 40 min from southwest Orlando and expected to wait. I have no one with me to take me home. The person who took the reservation did not tell me I would have to drop the car off." Then the service advisor nicely tells me "I'm so sorry, we have 25 cars ahead of you, we can't service your car while you wait". (at 8:30 am, mind you!) Then she went on to explain that the appointments people are off-site and get paid by appointment, so they don't ask "wait/drop off" because they are afraid of reducing their appointment count. So I asked for a manager and told them they need to change their reservation process (they ask 20 other questions, why not "will you be dropping off or waiting?"). Dave, the service manager explained that "the reservation agents make appointments for the service advisors, not the mehanics" AS IF THAT MADE ANY SENSE TO ME, THE CUSTOMER - I need my car repaired, I don't need an appointment with a service advisor. David then said he couldn't predict how long it would take and asked - how long are you willing to wait? and turned to the service agent and said "book him in - we'll try to get to him". I told him he shouldn't try to whitewash his appointment problem at my expense - I took time off my day to come to this appointment, but I can't wait an indeterminate amount. Their website even says "we understand how valuable your time is" - that's a laugh! I call xx!! How can they not tell me up front that I have to drop the car off? Also, how can they have 25 cars ahead of me at 8:30 in the morning when they open at 8? Get a clue, folks. As a 30+year customer service professional this is a deal-breaker. I can't recommend Greenway Ford. Tammy the service advisor was kind enough but couldn't make any change. Dave the Service Manager ought to be fired for hiding behind his "the reservation people make appointments with our service advisors, not with the mechanics" comment. Let's not even discuss the fact that he was so busy deflecting blame that he didn't even consider a rental car, or loaner, or offer to make another appointment for the next convenient time - not customer focused at all. He barely looked me in the eye or introduced himself when my service advisor asked him to come over and talk to me. I had to reach out my hand to him and introduce myself. By the way - $135 diagnostic fee? who do you think you are, Maserati? Even Acura only charges $85 for diagnostics. Get over yourself, focus on making a good product, and train your service staff! More
by Customer first
Employees Worked With
TAmmy, Dave
