Greenway Ford

Car buying experience The salesmen was friendly and on the go. I submitted my application and within the hour someone was calling me. We talked about my option and the next The salesmen was friendly and on the go. I submitted my application and within the hour someone was calling me. We talked about my option and the next morning I was in a car. Greenway Ford beat the odds for me and thank you More

misleading and unprofessional I brought my 2013 edge in because the car and the key-less remote (which you need to operate the car) were not corresponding with one another. They to I brought my 2013 edge in because the car and the key-less remote (which you need to operate the car) were not corresponding with one another. They told me the diagnosis charge was $133.00 and would be applied to fixing the problem. A few hours later I get a text from the dealership saying I need to purchase another key and get it programmed for $515.82. I call and talk to the service guy I was dealing with and he tries telling me that unless I purchase the administration key that the spare wouldn't work... I asked him then what would be the point of purchasing the spare when I bought the car? He was be persistent in telling me that unless the administration key was around that the spare wouldn't work again. After telling him he didn't make any sense he put me on hold and then came back to tell me that the spare would work and that all I needed to pay was the diagnosis charge of $133.00 and that my spare was working just fine. I get my car home to find the same problem happening again so I figured I would see how much it was to get a new key programmed....... $13.00 online and to get the key programmed...$48.00. I left a message for the service manager yesterday to call me back and haven't heard from him yet. I hope this isn't happening to others that have a $60.00 problem. Best regards, guy who doesn't believe that the most expensive option for a customer at first is the best option. More

Slow and inconsiderate of customer's time Scheduled appointment with salesperson and he was not there. Got handed off to another. They did have the vehicle I was looking for as advertised. Scheduled appointment with salesperson and he was not there. Got handed off to another. They did have the vehicle I was looking for as advertised. We quickly agreed to a price and trade, then was left for over an hour. Only after I was about to leave did they acknowledge me. Only provided with one key when the deal was completed. I always have received two keys when buying a vehicle. I expressed my concern over the slow process and only receiving one key. It was not an experience I want to repeat. More

Worst Service Center WORST SERVICE CENTER IN CENTRAL FLORIDA! Do not take your car or truck here for warranty work. And if you do just know they will make up theor own ru WORST SERVICE CENTER IN CENTRAL FLORIDA! Do not take your car or truck here for warranty work. And if you do just know they will make up theor own rules as they go along. I have bought two truck from this location and was working on a third but will not simply because of David Addison (service manager) and his complete i professionalism. My truck has been here for 51 days now. My warranty company and my insurance company asked for the motor to be torn down "to the pint of failure." After two week and nothing being done, I had to request to speak with the general manager because the service manager, David Addison, we less than professional. Somehow after speaking with the general manager, the very next day the cab was off he truck and the valve cover was taken off the motor, which was kind of funny because the motor threw a rod out the bottom of the motor not the top. The diesel tech told me to my face that something caused the injector to hang open which hydrolocked the cylinder. Physics can tell you that is impossible to do when diesel motors run off compression and when a truck is driving at highway speeds it's not physically possible to pump enough fuel into a cylinder before the exhaust valve opens and pushes the access fuel out the exhaust. But the insurance company and warranty company have denied the claim and stated they will re-inspect the truck once the motor is taken down to the pint of failur. I have called and called to get this done and all of the sudden David Addison (service manager) has told me I need to put down a $3,000 deposit for them to do what was originally asked of them or I can pay $1,400 to cover labor and take my truck elsewhere. I advised him I am seeking legal advice and his response was "I guess we are done talking" a short time later David Addison called me back and said he would lower the deposit to $2,000. This service center knew there was a 4 inch hole in the bottom of my motor and that the motor was blown the day I brought it to them. They waited 48 days to tell me I needed to make a $3,000 deposit for diagnostics. This was after I had to call them every single day just to get that far. Needless to say I'm still working to try and get my truck fixed but now need to clear it with the warranty company to see if they are okay with me taking it to another dealer. More