Greenway Ford

Greenway Ford = Dishonesty and Thievery. If you want to get ripped off or lied to, just take your vehicle to Greenway Ford, they don't care about the customer, it’s all about the $$$. The If you want to get ripped off or lied to, just take your vehicle to Greenway Ford, they don't care about the customer, it’s all about the $$$. The only reason, I am giving them an undeserved one star is because the general and service managers got involved in my case. However, the outcome of my experience was in the interest of the company and not the customer. Here are two examples to substantiate my claim. First, In September 2016, I took my Mustang GT in for a repair and the technician told me I needed a transmission and clutch replacement when I had already repaired the existing clutch with them. The technician promised me a discounted price for the job, however, I had to fight for them to own up to their word in the end. Additionally, the mechanic damaged the engine block in the repair process and claimed that it was damaged in the past, that I may have to get a new engine at my own expense. However, the engine was never repaired in the past and I found the damaged parts laying around. The technician had no explanation and changed his version of what had happened, blaming the damage on vehicle age. I had to fight to make them responsible for the damage and repair. Greenway gave me a rental and promised the charge was on them. However, Greenway added the rental to the final invoice and I had to fight to get the money back. Their claim: they had to add it because of the discounts (one thing has nothing to do with the other). It took Greenway a few weeks to refund me for the charge. The final bill for the repair was $4,392 and one month without my vehicle. Second, February 2016. I took the Mustang in for a regular service oil change and to check the engine because the check engine light came on. They charged me $100 for a standard diagnostic. However, they did not even record the error codes or an explanation of what they found, other than the symptoms I had described. The technician, verbally described to me that the vehicle had a bad fuel pump ($910), was leaking from the right rear axle seal and had damaged bearings ($600, without parts and labor). The technician gave me a dubious explanation that the engine was pinging and that it could need a replacement, but they had to go in there and see ($600). Greenway wanted $1,400, "discounts" included, for the repair: parts and labor. Nevertheless, based on experience, I could not trust them, therefore, I took the Mustang to another mechanic for a second opinion and the engine error code was for a fuel fumes issue, not the fuel pump, which has happened in the past (just need to tighten the gas cap better). The fuel pump was fine and the engine light has not reoccurred. The vehicle only had the right rear axle seal damaged, not the bearings as Greenway claimed. However, the mechanic I hired, noticed more important things that Greenway Ford failed to acknowledge or ignored, like a leak from the engine gasket seal, which needed replacement; the engine belt was worn out to the point of snapping. This honest mechanic, replaced both the rear axle seals, bearings, gasket seal and engine belt for only $397, parts and labor included, which we purchased on the spot at the lowest price. Finally, the engine pinging was due to using regular gas. The mechanic told me to use a fuel injection cleaner and put in Shell premium gas. The engine pinging is gone for good and it is even performing better. To conclude, if you want to get ripped off or lied to, just take your vehicle to Greenway Ford, they don't care about the customer, it’s all about the $$$. More

EPIC EXPERIENCE!!! I MET WITH TROY (HIGHLY RECOMMENDED) AND I PURCHASED A 2016 F-150 PLATINUM. THE TRUCK IS FULLY LOADED. HE WAS ABLE TO GET ME OVER $8,000 OFF OF THE MS I MET WITH TROY (HIGHLY RECOMMENDED) AND I PURCHASED A 2016 F-150 PLATINUM. THE TRUCK IS FULLY LOADED. HE WAS ABLE TO GET ME OVER $8,000 OFF OF THE MSRP. GREENWAY HAS AN AWESOME SELECTION REGARDING TRUCKS. MY WIFE FELL IN LOVE WITH THE TRUCK & SHE THINKS I'M NOW A GENIUS!!! ALSO - NEGOTIATING WAS A BREEZE & THE FINANCING WAS FAST & EZ. THEY WERE ABLE TO ADD ON A BED EXTENDER (RED-NECK TODDLER FENCE) & THEY DELIVERED THE TRUCK TO ME ALL IN ONE DAY !!!! More

My Greenway experience Juan Mangual was excellent he was looking out for my best interest he is an excellent salesman unfortunately Carl Black's Chevrolet's financing got th Juan Mangual was excellent he was looking out for my best interest he is an excellent salesman unfortunately Carl Black's Chevrolet's financing got the job done faster and got me into a truck new one at that. Juan was great but needs a better supporting cast. I thanked Juan for his efforts he kept me in the loop at all times. I wish Juan the best great customer service guy. More

GREAT FAST COURTIOUS SERVICE Mr. Troy Burns HAS BEEN MY PERSONAL SALES AGENT FOR A WHILE NOW, AND I HAVE GOTTEN 5-6 VEHICLES FROM GREENWAY FORD AND RECIENTLY BROUGHT MY Mr. Troy Burns HAS BEEN MY PERSONAL SALES AGENT FOR A WHILE NOW, AND I HAVE GOTTEN 5-6 VEHICLES FROM GREENWAY FORD AND RECIENTLY BROUGHT MY 22 YEAR OLD GRANDSON IN TO SEE IF HE CAN QUALIFY TRO GET A NEW OR PREOWNED VEHICLE, UNFORTUNATELY AT THIS TIME HE HAS DOESN'T QUALIFY BUT WITH Troy Burns SUGGESTIONS AND HELP HE WILL BE ABLE TO WITHIN THE NEXT 6-8 MONTHS. AND HE WILL BE BACK AT GREENWAY WITH Troy Burns. More

A very pleasant transistion from Leaseing to Purchaseing . Mr. Troy Burns really took a lot of time with me to make sure that I was please with my selection. He followed up with a courtesy call to make sure a Mr. Troy Burns really took a lot of time with me to make sure that I was please with my selection. He followed up with a courtesy call to make sure all is well. I speak of Troy to my family, and they too am pleased. More

Most time consuming oil change ever Last week I made an appointment to have my car serviced at this establishment! I bought the car at this dealer in 2015 and this is where all of my ser Last week I made an appointment to have my car serviced at this establishment! I bought the car at this dealer in 2015 and this is where all of my servicing has taken place! First the told me all 4 tires were at the same measurement, LIE ONE TIRE WAS ONLY 5 months old. Then they told me all my brakes were near brand new, but 4 months prior they were on the verge of needing to be replaced, LIE! Then I tried to explain an issue that I had with my key fob the arrogant dismissive service manager Greg Cox insinuated that not only could I not remember when my tire was replaced but he pretty much called me a liar when it came to the key fob issue! An issue with my carpet pulling out from under the door jam was supposedly fixed according to this ame person but yet continued to do the same thing every time someone got in the car. Another trip back to the garage to tell Mark Foster and his boss Brian about these issues resulted in the apologizing and offering to replace the carpet and the key fob. This resulted in making another trip back to them the next week. The car needed to be left with them. A rental car was issued, a Ford Fiesta, worst car I've ever driven and it smelled badly of burning oil! Several calls to the service department the next day yielded no result. Now the computers and phones were down according to them once we arrived at the place asking to get my car back. The issue with the rental car was expressed to the rental place and to Brian. Brian informs me oh you shouldn't have been given a fiesta, ok then why was the ticket written for that vehicle? We find my car in the garage with the seats out the drivers side door open the window down and a technician leaning on the open door talking to the guy working on the carpet!! Hmmmm we say something about it, Brian goes out to the garage and speaks with the technician who removes himself! We wait for @ an hour then are given my care back. We arrive home to find a pool of oil on our garage floor from the rental. Rental company was called, they say ok we will note it, thanks and hang up! Service department was notified of the same issue, via text to one of the service advisors who replied that Mark or Brian would get back to me asap, that was @ 20 hours ago! More time spent cleaning garage floor! More

Excellent customer service We were shopping for a car for my son and met Rick. He did an amazing job trying to find a car that was in our price range. He showed us all the optio We were shopping for a car for my son and met Rick. He did an amazing job trying to find a car that was in our price range. He showed us all the option they had and gave us some great advice on what to look for. We never felt pressured and he was very knowledgeable. I recommend him to anyone looking for a car. More