Greenway Kia East

After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

Great service. I would recommended to anyone that goes to buy or to do service. I would recommended to anyone that goes to buy or to do service. More

Great experience All doubts were replied and all team supported me. Even the General Manager talked to me. supported me. Even the General Manager talked to me. More

They greeted me quickly and advisor was prompt with reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash ready. More

They greeted me quickly and advisor was prompt with reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash ready. More

felt welcomed and everyone was very helpful I felt very welcomed and everyone helpful with my service and all questions I had welcomed and everyone helpful with my service and all questions I had More

The dealership and Armando were great. Everyone was very friendly and helpful. It was a busy day and took a little long, but all was good. Everyone was very friendly and helpful. It was a busy day and took a little long, but all was good. More

I made an appointment online for Saturday at 10 AM. Went to the dealership at 10 and met Greg. Took a test drive in the Telluride, and then after that, we sat down at the negotiating table. Negotiating Went to the dealership at 10 and met Greg. Took a test drive in the Telluride, and then after that, we sat down at the negotiating table. Negotiating went past the lunchtime and we were getting hungry. Greg offered us some Pizza and we excepted. Thank you Greg. Negotiating went smooth, and the financing was pretty straightforward. Just like any other dealership. experience should be. Everyone was very accommodating and nice. More

Was in for a recall, done in a relatively ok amount of time. The entire waiting area smelled like weed and salemen circled us like sharks going in for the kil. time. The entire waiting area smelled like weed and salemen circled us like sharks going in for the kil. More

Very helpful, quick and kind. They always listen to what I need and make sure I'm out on time. Always happy with my service They always listen to what I need and make sure I'm out on time. Always happy with my service More