Greenway Kia East

The experience was great. Representatives were knowledgeable. Service was great. Everything was explained clearly, and fairly. Representatives were knowledgeable. Service was great. Everything was explained clearly, and fairly. More

Service was great, my questions were answered, and my wait time wasn't bad Representatives were awesome wait time wasn't bad Representatives were awesome More

La experience fue excelente un trato muy profesional y satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran gusto More

La experience fue excelente un trato muy profesional y satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran gusto More

it really wasn't the person that was working with me. It was the fact that I sat there for 2 1/2 hours waiting on a recall part to be fixed to then tell me they didn't even have the part and then ripped It was the fact that I sat there for 2 1/2 hours waiting on a recall part to be fixed to then tell me they didn't even have the part and then ripped it off my car because I was leaving out of town the next day on a 10 Hour Dr. very discouraging as we have gotten all of our cars from Kia and I've never had this kind of service More

I need to get the damage they caused repaired they damaged the interior of my car, parts were to be ordered to repair the damage none were ordered as of our visit k last week for the cars first oil ch damaged the interior of my car, parts were to be ordered to repair the damage none were ordered as of our visit k last week for the cars first oil change More

The dealership is fine. I have no idea who are the names on your questionnaire. Service is way too slow. Spending 9 hours with an appointment and being in time is ridiculous I have no idea who are the names on your questionnaire. Service is way too slow. Spending 9 hours with an appointment and being in time is ridiculous. There were multiple people waiting forever as well More

I went to purchase a used vehicle, and the experience was extremely disappointing. During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem lik extremely disappointing. During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem like the vehicle had been properly prepared. When they delivered the car to me after the purchase (it was nighttime), I didn’t realize it had been given to me in the exact same condition. Later, I found pet hair in the trunk, and the outside was covered in small dots that were very difficult to remove—even a car wash didn’t get them off. I eventually had to bring the car back to the dealership so they could clean it properly, and they removed most of it. That’s honestly the only positive thing I can say about the experience. More concerning, during the test drive, there were registration documents in the car belonging to someone else. Then, after the purchase, the dealership gave me the vehicle documents on a USB drive, and when I opened it at home, it contained another customer’s personal information instead of mine. They exposed other customers' private information twice during a single transaction, which is completely unacceptable. On top of that, I traded in my previous car and handed over two sets of keys, but the vehicle I purchased only came with one. I politely asked if they could order a second key to be programmed (something I know is possible), but after initially saying they would contact the previous owner, they never followed up. Since then, I have contacted the dealership more than five times asking for an update about the missing key, and nothing has been resolved. To make matters worse, they called me today—not to address the issue—but to ask what vehicle I was interested in buying. After reminding them yet again about the missing key, I was left with no solution. That level of disorganization and lack of communication is incredibly frustrating and, frankly, incompetent. Between the careless handling of private customer information, the condition the car was delivered in, and the complete lack of follow-through after the sale, this has been one of the worst customer service experiences I've had. I expected far more professionalism from a dealership. More

Fui à Kia da E. Colonial Drive para comprar o carro do meu marido e, graças ao atendimento excepcional do vendedor Acael, acabei saindo de lá com dois carros — o del Colonial Drive para comprar o carro do meu marido e, graças ao atendimento excepcional do vendedor Acael, acabei saindo de lá com dois carros — o dele e o meu também! O Acael foi atencioso, paciente e extremamente profissional do início ao fim. Ele entendeu exatamente o que precisávamos, explicou todas as opções com clareza e nos deu total confiança na decisão. Sendo brasileiro, ele também tornou todo o processo muito mais tranquilo e próximo, facilitando a comunicação em cada detalhe. Recomendo demais o trabalho dele! Se você está pensando em comprar um Kia, procure o Acael — você vai sair satisfeito (e talvez, como eu, saia com mais de um carro)! More