Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
2,990 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
Contact Dealership

8701 East Colonial Dr

Orlando, FL

32817

Directions

By Type

Showing 2,990 reviews

August 01, 2024

Joshua was amazing! Very helpful and very friendly. Took time to explain everything and answer my questions More

by Jmjohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

We're delighted to hear Joshua provided such helpful and friendly service at Greenway Kia East. Thanks for sharing your experience!

August 01, 2024

Look forward to to have vehicle service, love the waiting room, coffee, snack, representatives very nice, gives update, on time. Thank you More

by mbannister1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're glad to hear that our waiting room and service team at Greenway Kia East made your visit enjoyable. We look forward to seeing you again!

August 01, 2024

Trying to get a hold of Joshua was a nightmare. No communication for the updates as promised. When calling the service center, everyone else but him would answer the call and never seem to be “avai More

by STEPHAN PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Greenway Kia East responded

Stephan, I apologize for the communication issues and billing confusion you experienced. This is not the level of service we aim to provide, and I'd like to help resolve this matter promptly. Please reach out at your convenience so we can discuss further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 31, 2024

Second shot at entering this. Parts are not available! Give me a break. Back seat monitor. Warranty process sucks. More

by Mjcaamano666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Greenway Kia East responded

Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced with the availability of parts and the warranty process for your back seat monitor. We strive to provide a seamless experience for all our customers, and it seems we've fallen short in this instance. We're currently working to address the parts availability issue and improve our warranty process. Your feedback is invaluable in helping us make these improvements. Please reach out to our customer support team at [contact information] so we can assist you directly and work towards resolving your issue as quickly as possible. Thank you for your patience and understanding.

July 30, 2024

They helped me with all my questions. They were responsive when I reached them. They helped me with setting up payment More

by robertock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Greenway Kia East responded

We're glad to hear our team at Greenway Kia East was able to assist you with all your questions and payment setup. Thanks for the positive feedback!

July 30, 2024

Service adviser (Fin) did not keep me updated on my service and what was needed More

by DEBDUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Greenway Kia East responded

Thanks for the great review of Fin and Greenway Kia East!

July 30, 2024

Buying my car was a great experience. The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did More

by aglynn1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Greenway Kia East responded

I'm sorry to hear about the lack of respectful service you received during your recent oil change. We strive for 5-star customer care and it's clear we fell short this time. I'd like to address this issue directly with you—please reach out when you can. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s More

by potm1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Greenway Kia East responded

Thank you for sharing this feedback. We apologize for any inconvenience caused by the lack of communication and inefficiency in our service department. Your experience is important to us, and we would like to address these issues directly with you. Please reach out at your earliest convenience so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. More

by eocasio7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks!

July 30, 2024

Had all recalls updated in addition to my scheduled oil change and sunroof repair; all within reasonable time. More

by James xx.hilaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Greenway Kia East responded

James, we're glad to hear that your recalls, oil change, and sunroof repair were handled efficiently at Greenway Kia East. Thanks for the positive feedback!

1
...
105
106
107
...
299