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Greenway Kia East

Orlando, FL

4.2
3,130 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,130 reviews

February 19, 2024

Very expensive and wanted to much money to fix a simple problem that could have easily been fixed. More

by Kurtfarnkoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Greenway Kia East responded

Thank you for letting us know about your disappointing experience and giving us feedback on our pricing. Your feedback will help us provide better service in the future. If you would like to discuss anything further, I've listed my contact information here. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 16, 2024

Sam and his team went above and beyond for me. The process was quick and easy. Thank you! More

by Evieraine14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Feb 18, 2024 -

Greenway Kia East responded

We are thrilled to hear that Sam went above and beyond to assist you with your purchase. Thank you for sharing this feedback with the Greenway Kia East team!

February 14, 2024

Salesperson and manager were excellent fair and answered all our questions. However, the finance director was a bit rude and was insisting we pay for items not on the sticker. More

by Kevinstolz
Recommend Dealer
Yes
Feb 15, 2024 -

Greenway Kia East responded

Kevin, we appreciate your feedback and are glad to know our sales team was helpful. We're sorry about the issue with the finance director - we'll address this internally for improvement. Thanks for choosing Greenway Kia East!

February 14, 2024

Timely responses, catered to the customer, held firm to our deal despite changing circumstances. He did a great job. More

by holtlinde
Recommend Dealer
Yes
Employees Worked With
Simon
Feb 14, 2024 -

Greenway Kia East responded

Holtlinde, we're glad to know you had a positive experience with us at Greenway Kia East. We always aim for timely responses and customer satisfaction. Thanks for the review!

February 13, 2024

Came in to have service engine light and recalls done and after words had a few questions was sent parts desk and Richard help me with all my issues More

by Orl69ers
Recommend Dealer
Yes
Employees Worked With
Richard service dept
Feb 14, 2024 -

Greenway Kia East responded

We're glad to know that Richard and our team at Greenway Kia East were able to assist you with your service needs. Thanks for choosing us. We appreciate the positive feedback!

February 13, 2024

I brought my car in for an oil change. Never received a call that my car was ready to be picked up. I called, no answer. I texted my advisor, no answer. I came to the dealership, my car wa More

by PENNYLANE121368
Recommend Dealer
No
Employees Worked With
Josh was my service advisor. Idk who did the work. Horrible customer service.
Feb 15, 2024 -

Greenway Kia East responded

I'm truly sorry to read about your recent experience with us. This is not the level of service we aim to provide, and it's disappointing that you were left feeling this way. I would like an opportunity to make things right and regain your trust; please reach out so we can discuss a resolution for these issues directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 13, 2024

I was told that my car would be finished in 2 hours by the service team. I was not called or notified of my vehicle's status. I called and was hung up on/waiting on hold for a few times on sunday; still n More

by BRANDSALEX1
Recommend Dealer
No
Feb 15, 2024 -

Greenway Kia East responded

Alex, I'm sorry to read about your recent experience with us. It's important that our customers are kept informed and it seems we've missed the mark here. I apologize for any inconvenience this may have caused, especially regarding your work schedule. I'd like to learn more about what happened so we can improve in these areas moving forward - please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 12, 2024

The staff- Joshua Fernandez was very helpful and made the experience less stressful! He is very good! More

by Boricua
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Feb 12, 2024 -

Greenway Kia East responded

We're glad to know Joshua was able to make your experience at Greenway Kia East easier! We appreciate the feedback and hope you'll reach out if there's anything else we can assist with!

February 12, 2024

The process was streamlined and they helped me with exactly what I needed. The staff was also friendly. However, a full cost estimate for the suggested repairs was not fully provided and required addit More

by Twalsh9
Recommend Dealer
Yes
Feb 15, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to know our team at Greenway Kia East was able to assist you. We'll take note of your comment about the cost estimate for future improvements. Thanks!

February 12, 2024

Joshua was instrumental in getting my first service and taking care of everything. Service was performed on time and the customer service department was great. More

by mercadodavid0
Recommend Dealer
Yes
Employees Worked With
Joshua
Feb 12, 2024 -

Greenway Kia East responded

We're glad to know that Joshua and our team at Greenway Kia East were able to provide you with a great first service experience. We appreciate your feedback, thank you!

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