Greenway Kia East

I brought my 2016 Optima in for service because the AC was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 fo was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 for a diaqostic. After waiting for 2 1/2 hours I went to check on my vehicle because,as I told the sevice person, I had to go to work. I believe her name was Shelby and all she did was speak Spanish to the other employess in front of me (I don't speak Spanish) while waiting for news on my vehicle. She then informed me that my vehicle needed every AC part replaced and gave me a rough estimate of $1000+ for parts and $1000+ for labor. I thought this was odd since my vehicle only has 50k miles and I rarely use the AC. I then happened to notice on the wall a notice to service personnel about the monthly goals for parts and service that each service member must meet. It certainly made me wonder if my vehicle was being used to help Shelby make her monthly goal. I declined service and considered a trade in. When I finally got into my vehicle, the AC was blowing cold air and whenever I try it, it still blows cold air. More

Great and speedy service. Very attentive and helpful service assistant. Very little waiting time in the waiting area. Very attentive and helpful service assistant. Very little waiting time in the waiting area. More

They told me that they rotated the tires, and they were lying … I know where the tires were located because it was just one different from the others and it was in the same position. I always have trouble lying … I know where the tires were located because it was just one different from the others and it was in the same position. I always have trouble with the bad service and rude personnel, specially the ladies form service and her manager . More

Great job done on the car! I am satisfied with the service. I recommend Kia dealer I am satisfied with the service. I recommend Kia dealer More

Absolutely worst experience with a dealership ever! First we were scheduled to see a car and the day before the manager chose to take the car for the weekend so we had to wait. Then we go and test driv First we were scheduled to see a car and the day before the manager chose to take the car for the weekend so we had to wait. Then we go and test drive it and it was making a loud noise in the back after he returned from his trip. They tried to act like nothing was wrong. We pushed them and they agreed to fix it and we came back after putting a deposit down and they claimed to have fixed it but we still heard the sound. We got a rental for the week and drove back to Orlando for the third time and the repair appeared to be fixed. Or at least the noise had stopped. However, we were also told the recall was fixed and provided paperwork and come to find out 2 months into owning the car the warranty was never repaired. They lied and they covered it up by printing out paperwork to support it. Not only that but the commutation from every employee was absolutely terrible. We set up appointments to show up and the employee wouldn’t be there. The third time we showed up with an appointment they thought we were there to buy a new car. They thought we were new clients. They lie constantly!! When we got our own financing with our bank they tacked another $1,000 on the car because of it. All around it was a terrible experience and I would never recommend anyone to purchase from Greenway!! More

Timely service. Knowledgeable people. Keep you informed of progress as I always stay as need to know what is going on. Knowledgeable people. Keep you informed of progress as I always stay as need to know what is going on. More

excellent sales representative and excellent facilities excellent inventory and easy negotiation friendly and attentive staff excellent inventory and easy negotiation friendly and attentive staff More

Nobody Welcome at front desk Service center for my car service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. More

Carlos is always very helpful and got my car done quickly. Thank you very much quickly. Thank you very much More

Excellent Service by your Outstanding Service Department. My visits are always good, comfortable, and enjoyable. My visits are always good, comfortable, and enjoyable. More