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Greenway Kia East

Orlando, FL

4.3
4,005 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,005 reviews

August 04, 2024

Professional, the labor rate is too expensive! I Could never get service on phone to get an update on my vehicle. More

by HOUSELOGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 19, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to hear you found our team professional. However, we apologize for any inconvenience caused by our labor rates and difficulty in reaching service updates. Please feel free to contact us directly so we can address these concerns further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

This dealership is the best i am very pleased with the out come that i esperienced More

by jackiehightower57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

Jackie, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

August 03, 2024

Service was great! Service Advisor was excellent! He was courteous and professional, kind and professional. More

by VICKLOUISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
Aug 05, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're glad to hear that our team at Greenway Kia East provided professional, kind service.

August 03, 2024

Needed to get my bumper and a few other small parts replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almos More

by BROOKE.MARTIN.MUSICEDUCATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for sharing your experience, Brooke. We apologize for the communication issues and delays you encountered during your repair process. Your feedback is valuable, and we will work on improving our internal coordination to provide a smoother experience in the future. If you'd like to discuss this further or have any other concerns, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 03, 2024

The communication between the service manager and the customer is very poor. The service manager couldn’t be reached by phone or email. More

by marco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Westberg
Aug 19, 2024 -

Greenway Kia East responded

Marco, I apologize for the lack of communication you experienced. This is not the level of service we aim to provide, and I'd like to address this issue personally. Please reach out to me directly at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 03, 2024

Excellent attention, very good knowledge, falta assistance, clear communication and advising. Thank you for all your help. More

by MILAYZAMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

Zamora, thank you for the kind words! We're glad to hear our team at Greenway Kia East provided excellent attention and clear communication. We appreciate your support!

August 03, 2024

The service staff at Orlando Kia East is unbelievably professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! More

by BigTimeGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Aug 05, 2024 -

Greenway Kia East responded

Thank you for the high recommendation! We're delighted to hear that Gina and our Greenway Kia East service staff provided such a professional experience. We appreciate your support!

August 03, 2024

The location is welcoming with a variety of diverse professional staff that are always available and willing to help the customers. More

by Zelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iderson Elliassaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Greenway Kia East made your visit welcoming and helpful. We appreciate your support!

August 02, 2024

My experience here was awful in every sense of the word. So disorganized and unprofessional. I would never come back here again or recommend it to anyone. More

by cidneyolivo0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Aug 28, 2024 -

Greenway Kia East responded

I'm truly sorry to hear about your experience. We strive for professionalism and organization, so it's disappointing to learn we left the wrong impression. If you're open to discussing this further, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 02, 2024

Good job, kept me updated on the status of the car repair job. Thak you More

by TAMTAMNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East, we appreciate your positive feedback!

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