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Greenway Kia East

Orlando, FL

4.4
4,068 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,068 reviews

May 29, 2024

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by JDELCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
May 29, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East!

May 29, 2024

Experience was Great, Thank you for the ride to and from the dealership. That made life easier. More

by el68en
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, El68en. Thanks for the review!

May 29, 2024

This was teh absolute worst experience I have ever had. I was sold a car that had to be put in the shop twice within 3 weeks of purchase. I was sold a service agreement that I did not need because the car More

by tesmith7643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hicham Belharsa, Alfredo Infante Perez
May 30, 2024 -

Greenway Kia East responded

I apologize for the frustrating experience you had. It's concerning to hear about the issues with your car and service agreement, as this is not how we aim to conduct business. I would like to address these concerns directly and try to make things right. Please reach out at your convenience so I can assist you further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

May 30, 2024 -

tesmith7643 responded

Mr. Mnassa, Thank you for the response. The issues that I had with the car after the purchase were frustrating as I did not plan on having to spend $1200 within 3 weeks of purchasing the car. However, I knew I was purchasing a used car and that came with risks. I am mostly disappointed with the service contract cancellation that was said to happen and 2 months later it still has not happened. I literally had to go directly to the warranty company who stated they sent something to you guys yesterday regarding the contract. To this day, I still say I should have walked away when I first walked out the door and kept my 2021 Chevy LTZ, but that’s a decision I have to live with. At this point any assistance you can provide will be greatly appreciated, but I personally do not wish to step inside your establishment again.

May 28, 2024

Aftersales service is really poor. They didnt do tire rotation before selling me the car. And now it pops up as overdue. I paid 2000+ in the fee for “vehicle inspection” but they didn’ More

by MARK.TULINAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon Dib
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Greenway Kia East responded

Mark, I apologize for the issues you've experienced with our aftersales service. It's clear we fell short in several areas, and this is not the level of service we aim to provide. I'd like to address these concerns directly and try to make things right for you. Please reach out at your convenience so I can assist you further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

May 28, 2024

The service was good and all of my car servicing needs were met in one day. More

by revangem913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Greenway Kia East responded

It is great to hear that our team delivered efficient service and got you back on the road quickly. Thank you for choosing Greenway Kia East!

May 28, 2024

The process took to long. I spend 4 hours just to return my lease. Hope you can improve and speed up the service . More

by PINEROJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
May 30, 2024 -

Greenway Kia East responded

I apologize for the lengthy return process you experienced. We strive to make our work as efficient as possible and will certainly take your feedback into account. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Youssef Mnassa - General Manager youssefmnassa@greenwayauto.com

May 27, 2024

Everything went seamlessly, they were informative and efficient. Oil change, brakes, fuel injection flush and recall service done in a matter of a couple of hours. When I showed up the payment dept had m More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Greenway Kia East responded

Lisa, we're delighted to hear that your service experience at Greenway Kia East was efficient and seamless. Thanks for the high recommendation!

May 27, 2024

They do a great job of maintaining our cars running at a reasonable price and time More

by Pjgandia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
May 28, 2024 -

Greenway Kia East responded

We couldn't ask for a better review of Greenway Kia East. Thanks so much!

May 27, 2024

I took my car there for an oil change tire rotation and it ended up needing an alignment. There is oil sprayed all over my turbo casing and other areas on my engine. I’m calling to speak to someone today a More

by Lindseyhinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
May 30, 2024 -

Greenway Kia East responded

Lindsey, I'm sorry to hear about the issues with your car after service. We definitely want to address this promptly and ensure everything is resolved for you. Please reach out when you can so we can discuss further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 30, 2024 -

Lindseyhinton responded

Thank you Gina, I ended up taking it back on Memorial Day and I think the detailer cleaned it up. There was a woman there that helped me because she saw my frustration when I pulled up. I didn’t get her name but she was very helpful. The rest of the staff on the phone and when I initially pulled up kept telling me I may need an appointment. It is resolved though so thank you for your response.

May 26, 2024

Ola and Simon were awesome. They were patient, efficient, and quickly responsive. And what Simon says, Simon Does. Ola is also a straight shooter. Simon also assisted in making More

by arieltwc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oludare Baloye
May 28, 2024 -

Greenway Kia East responded

Thank you for sharing your experience, Ariel! We're glad to hear that Ola and Simon provided excellent service and made the process smooth, even delivering your car to NY. Enjoy your new ride from Greenway Kia East!

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