Greenway Kia East

Do not trust these people.. These people will promise you the world and sneak things in behind your back.....Be careful and don't sign anything without reviewing it. ....Kirt Tho These people will promise you the world and sneak things in behind your back.....Be careful and don't sign anything without reviewing it. ....Kirt Thomason will miss lead you and make up stories..And watch out for Fast Eddie I think these 2 are gone but they ruined that place. BE CAREFUL !!!!!!!! More

Unhappy Loyal Customer for 12 Years On March 22, 2017, I purchased a certified pre-owned 2016 Sedona at Orlando Kia East. As soon as I arrived home, I realized I left my GPS device in a On March 22, 2017, I purchased a certified pre-owned 2016 Sedona at Orlando Kia East. As soon as I arrived home, I realized I left my GPS device in a storage compartment and called the dealership. I immediately informed the dealership about the situation (also a roll of quarters for tolls missing and tapes). Four hours later, I called back informing the salesman and he said he forgot to go look. An hour later, he called me back and told me there was nothing there and the dealership was not responsible. I mentioned if the vehicle was still there, I would go look and he said it was already sent to auction. I find it very hard to believe the van could be ready for auction that quick. This would be just the beginning the disrespectful treatment I received from the Sales Department, specifically Kirpal Jimenez (KP). I would like to mention I have no issues with the van I purchased. It rides well and I have received many compliments. It comes down to the principle about the promises that were made and the way my wife and I were treated. My wife and I are both senior citizens. I intended to purchase a new van, however my wife is battling cancer and I suffered a heart attack. Needless to say, the medical bills are adding up. When the Sales person mentioned a certified pre-owned automobile, I thought it might be a more affordable alternative. Reliable transportation is very important because my wife and I have many doctor’s appointments during the week. When I was considering purchasing this automobile I was promised two things. 1. Rain guards would be installed. 2. Several paint scratches would be removed. After further inspection, I also noticed the bumper was pushed out. The rain guards were installed and David Dukes attempted to buff out the scratches. However, the next day the scratches came right back. I brought my van back and spoke to David Dukes about my dissatisfaction with the repairs. He said I should have “read the fine print” and there was nothing he could do. Only after I threatened going to Better Business Bureau, Action 9 News and Kia’s website did I get a call back. David Dukes said he would have a meeting and he was pretty sure he could get the van fixed. An hour later he told me to bring the van back. David Dukes gave me a loaner car during the repairs which I appreciated. One week later he told me the car was done. When I looked at the van only 50% of the scratches were repaired and the bumper wasn’t touched. I would like to mention how impressed I was with several members of the Service Department. Especially Gina Carpio and Edward Cotto. These young people treated this senior citizen with so much respect and genuine concern for my situation and well-being. There are not enough stars to represent my appreciation for the service department. I have been a loyal Kia customer for over 12 years now and bought 4 cars from Kia. I am a senior citizen with a wife who is very sick at this time. Some scratches were fixed but overall, I am not pleased with the amount of time and aggravation it took for the simple repairs to be completed. The bottom line is to always “read the fine print” when making any purchase. I was told I would be treated like family. Unfortunately, that did not happen. I bought a very reliable van, but the Sales Department did not stand up to their promises. I have made several attempts to reach the Sales Department and have not received a single response. I emailed Azmir Jusic, General Manager, and gave him ample time to respond and did not get a response. Evidently, the dealership does not stand by their belief in customer service or stand by their loyal customers. I believe this shows their lack of customer service. I’m considering contacting Action 9 news and I encourage anyone else with similar concerns to do the same. Thank you for taking the time to read my concerns. I can’t tell anyone where to shop, but I will never buy another Kia. I look forward to your reply. John Aloi More

Excelent Recommended to everyone in Florida because the have the best price in the best customers service and all the staff are real very friendly and Recommended to everyone in Florida because the have the best price in the best customers service and all the staff are real very friendly and they will not let u down More

So easy and stress free Zackary made the entire experience very easy. My requests were met, questions answered and I left feeling good about my new purchase. I've already rec Zackary made the entire experience very easy. My requests were met, questions answered and I left feeling good about my new purchase. I've already recommend Orlando Kia East because of how positive my car buying experience was. Thank you! More

Great no pressure sale From the first time I stepped into the showroom and each visit I was treated with respect by Javier, Chris and sales manager..I asked for no pressure From the first time I stepped into the showroom and each visit I was treated with respect by Javier, Chris and sales manager..I asked for no pressure and no games and that's what I got!.. I happily leased a Kia Soul which had exactly what I wanted..and the credit manager was very helpful.. This is my number 1 dealership now! More

Super profesional Me ayudo con mi seguro que quería cobrarme 300 doll y me ayudó con todo a pesar que no era el que me estaba vendiendo el carro trabajo en equipo Me ayudo con mi seguro que quería cobrarme 300 doll y me ayudó con todo a pesar que no era el que me estaba vendiendo el carro trabajo en equipo More

Simon Dib Salesman Simon Dib was very attentive and knowledgable person very friendly, gave us a lot of choices and optionals on the car that we finally bought Salesman Simon Dib was very attentive and knowledgable person very friendly, gave us a lot of choices and optionals on the car that we finally bought would highly recommend this dealership and Simon as a good salesman to contact. More

Sales process I visited dealership today and Pedro Sotolongo and the sales managet Joseph Manassa were outstanding. Their service was phenomenal. My wife and I we I visited dealership today and Pedro Sotolongo and the sales managet Joseph Manassa were outstanding. Their service was phenomenal. My wife and I were thrilled with the deal that we got. I highly recommend this dealer and Pedro Sotolongo. More

Broken Promises The first few days of march my partner and I came into the dealership to purchase a vehicle. The sales manager, KP made promises while we were talking The first few days of march my partner and I came into the dealership to purchase a vehicle. The sales manager, KP made promises while we were talking that we could have a switch blade key and keyless entry installed after we purchased the car. We decided to go ahead with the purchase and sat with the finance manager Sekula who was very pleasant. Problems started when we got the vehicle home. We were under the impression that the vehicle we purchased was NEW. We quickly realized this wasn't the case. When they brought the car around we noticed a chip in the plastic door paneling which we were promised would be fixed by KP. When we got home and were looking around we found a full size beach umbrella in the back of the trunk which had clearly been used. Imagine our surprise when this was supposed to be a "NEW" car. About a week later we made an appointment to bring the car in and have the keyless entry and switch blade key installed as well as have some small things looked at. The service department then told us they couldn't install a switch blade key unless it came from the factory but they could do an "after market" keyless entry but had no record from the sales team that we were waiting on the keyless entry. We went back and spoke with the sales team who again promised it was no problem and they would take care of it. The next day after not hearing back from anyone after multiple phone calls we were finally able to get in contact with the sales manager who apologized for the mix up but they would only be able to do the after market keyless entry. On what should have been a brand new car?? The "free" three month Sirius radio subscription worked for 1 day and stopped. We were promised by the sales team it would be taken care of at least twice and it still doesn't work a month later. Still waiting on the service department to call us back to fix the chip in the door panel. Zero guest recovery on broken promises and STILL no follow up. SO disappointing. We will NEVER do business here again and encourage anyone else to take their business elsewhere. More

Happy customer Im really so happy with my experience , and I wanna thank Sam Hamdaoui for giving us a great experience , I recommend anyone in the market to get a ne Im really so happy with my experience , and I wanna thank Sam Hamdaoui for giving us a great experience , I recommend anyone in the market to get a new car from Sam hamdaoui Marta Gutierrez ----- More