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Greenway Kia East
Orlando, FL
2,991 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,991 reviews
June 11, 2012
My experience with Orlando Kia East started out well enough I guess. I went in on a Friday evening looking to test drive only, wasn’t prepared to buy anything but you know how dealers are. I did go ho enough I guess. I went in on a Friday evening looking to test drive only, wasn’t prepared to buy anything but you know how dealers are. I did go home with a new Kia, it wasn't exactly what I wanted but I did agree to buy it and drove off with so I understand I'm stuck with it at this point. I wanted 2WD Sorento w/a 3rd row seat, I got an AWD w/no 3rd Row - they had a vehicle they wanted to get off their lot, they don't listen to what customers say, they will give you what they want you to have - of course you don't have to take it but they wore me down. I'm a single woman, I came in at 7pm after work with my 3 yr old. I told the sales people I wanted to test drive a car, wasn't ready to buy yet and I had a couple of other cars I was looking at, Kia was my 1st stop. They kept running back & forth with different offers, I finally agreed to purchase when they said they could get me the car at 3.9% interest, payment of $340.10 a month - $9,000 for my trade and a $500 gas card. I finally finished up about 10pm drove off with the car and was told to return Saturday to have it detailed. When I got there for the detail the finance mgr called me in and said I signed one of the documents in the wrong spot and he needed me to sign again in the right place. In good faith I signed and didn't look over the document with a magnifying glass. If I did I would have noticed that they were sneaking in a few changes in the finance terms. My bad, I know - of course you can't assume people have integrity or honest dealing when it involves them making money. I went on my way with the car after having it detailed. Kia touts a 22/32 mpg – I didn’t find that to be the case. I had the car for a week and had filled it up 4 times. Did not get my gas card btw. I did drive to south Florida over the holiday weekend – I averaged 19 mpg on the highway. I called my sales guy Ramon (Ray) Martinez on a Monday, told him I wasn’t in love with the Kia & I didn’t want AWD b/c I wanted the maximum gas mileage. I asked if he’d check on the possibility of letting me trade it in for a 2WD w/a 3rd row -- which is want I wanted all along. He said he would but never got back with me. The next day (Tuesday) I went into the dealership, Ray had conveniently went home early. I spoke with the “sales manager” forgot his name & he’s not listed on this site. Explained my concerns he went away for a second, came back and said he could let me trade & sent a guy named Mike to “appraise” my trade and look for car on the lot that had what I was looking for. Mike was out for about 30 minutes then came back with a new deal for me -- $418 a month for the car I wanted. I said my deal now is $350 a month; I’m only swapping options AWD for a 3rd row why is there such a big difference in payment. I assumed there’d be a cost to trade but the car I had was worth more than the one I wanted. They were gonna give me $22,000 for my trade (which was the balance on the loan) not what it was worth. I asked to see a copy of my loan docs as I had not been provided a copy as of yet, this is when I saw the terms of the loan were not as I remembered them to be. Small changes 4.9% interest up from 3.9%, payment $351 up from $340, $8000 for my trade, down from $9000. Not huge differences but dishonest anyway way it goes. I would have been an OK customer up until this point, I’m irate now. I told them to change the terms back to what I’d agreed to originally, the GM Luis was on the phone when I left on Tuesday. I said I’d be back on Thursday to sign the corrected documents but when I got there, more games. Docs were not ready for my signature and were not corrected once the “finance mgr” printed them out – so I was there again for another hour arguing with these scammers. Finally they got the docs corrected I signed and they were to be sending the docs out overnight for my co-buyer’s signature. Needless to say, they didn’t send them out and I’m sure when the bank sends me the payment coupons it will be at the $351 4.9% interest rate. Long story short they bs’ed me & wasted my time instead of being upfront, It would have been easy enough to say -- hey we tried to get you the deal we presented but the bank wouldn’t go for it – do you want to continue under these new terms, more than likely I would have. More
by ihateorlanokia
Employees Worked With
Roy Miller
May 28, 2012
great service that was provided by Christopher cortez!Christian values, did offer us refreshments very proffesional. Good great proffesional, took time to explain everything about optima. cortez!Christian values, did offer us refreshments very proffesional. Good great proffesional, took time to explain everything about optima. More
by colonsanchez
Employees Worked With
christopher cortez
May 24, 2012
I had the best experience at Kia than I've had so far with a car dealership. Everyone was friendly and eager to help. I also got a great price on the car. with a car dealership. Everyone was friendly and eager to help. I also got a great price on the car. More
by Tailene
Employees Worked With
Ray
May 17, 2012
Susanna Ruppert is a great sales representative! This was my first time purchasing my own vehicle.She was very helpful and patient with me and answered all of my questions. I didn't feel pressured into anyth my first time purchasing my own vehicle.She was very helpful and patient with me and answered all of my questions. I didn't feel pressured into anything. I love my new car! I highly recommend to see her!! More
by AthenaS
Employees Worked With
Susanna Ruppert
May 11, 2012
I got a car from Orlando Kia East salesman was great he did whatever he could to get me in a car and make sure I was happy. The issue was the sales manager named Sekula please be careful with this sneaky m did whatever he could to get me in a car and make sure I was happy. The issue was the sales manager named Sekula please be careful with this sneaky manager. So after I got the car they called me back the next day and told me my financing didnt go though, I understand things happen for a reason maybe it wasnt time to get a new car. The issue was when they where giving my car that I traded in and the way he told me about me getting denied, First he said I should pay my bills WOW really ok whatever just give me my car, guess what they cant find my keys, then guess what something was broking in my car that wasnt before also it have more miles than what I traded it in with and a lot more then you having to drive it across the street to park it know Im really upset excuse after excuse so I let him know that now I was getting frustrated and he truely came out and told me that he knows the feeling cause now I was frustration him. I was dumb founded did you really just tell me that WOW. I started to head out and my sales person was apologizing all the way to the car I told him I dont hold it against him he told me he knew what I was going though cause he has to deal with him everyday I told him I felt sorry for him and if he felt that abused he should report to the labor law courts. Like I said before everything was great till I met that manager, I would by a car from my salesman any day but if I walk in and that manager still there Im gone sorry, and please dont hold my sales person responsible for that dumb @55. he did everything he could to keep me happy wont say his name cause dont want him fired. Great job!!! I hope this doesnt happen to others. More
by myexperience2
Employees Worked With
sekula
May 04, 2012
I'm very satisfied with the customer service at Orlando Kia East. Everyone was friendly to us. I left home with a brand new Sorento and I'm thankful for the help I received from Raymond Martinez. He helped Kia East. Everyone was friendly to us. I left home with a brand new Sorento and I'm thankful for the help I received from Raymond Martinez. He helped us through the whole way and although I was a skeptical about getting a good deal that all changed in the end. Now I have a comfortable vehicle for me & my family! I would definitely recommend this dealer and Ray! Thank you!! More
by Koritza83
Employees Worked With
Raymond Martinez
May 03, 2012
It was very good experiences. I finally bought new car for my wife. Service was great, seller had very high quality . My wife is happy and as a result - me to. for my wife. Service was great, seller had very high quality . My wife is happy and as a result - me to. More
by dfredericksen
Employees Worked With
Pedro , Eddie Oliveras
May 03, 2012
Just wanted to give two thumbs up to both Raymond Martinez and Jean Paul Formby. I had an overall satisfying experience when buying my new Kia Rio at Orlando Kia East. Both Ray and Jean Paul where ve Martinez and Jean Paul Formby. I had an overall satisfying experience when buying my new Kia Rio at Orlando Kia East. Both Ray and Jean Paul where very on top of things when I inquired about purchasing a new fuel efficeint car. After serveral emails and phone calls I went over to take a look a a vehicle that fit all of my requirements. Eventhough I did not purchase that car I ended up with a much nicer car that had just become avilable. Overall I was pleased with the whole experience. Ray even called to tell me that I had left my sons sleeping bag in my trade in...he put it away for me until I was able to pick it up the following day. Thanks guys!!!! More
by rezzi69
Employees Worked With
Raymond Martinez Jean Paul Formby
April 28, 2012
Ray goes out of his way to ensure his customer is comfortable in every way possible. Even if it means foregoing his breaks to eat lunch or dinner. He ensured I as the customer test drove and purchase comfortable in every way possible. Even if it means foregoing his breaks to eat lunch or dinner. He ensured I as the customer test drove and purchased exactly what I wanted, and would be happy with. As long of a process the documents can be, Carson tries his best to make the process as easy as possible. I appreciated his honesty and ensuring I purchased what would be best, based on my personal driving history. More
by misslele
Employees Worked With
Ray & Carson
April 27, 2012
As soon as I entered the dealership, the salesman that was there was very inviting and offered us a great experience. He took us to Eric Flores who was the most informative, friendly and amiable sales per was there was very inviting and offered us a great experience. He took us to Eric Flores who was the most informative, friendly and amiable sales person. Great overall experience! More
by robertvazquez228
