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Orlando Kia East - Service Center

Orlando, FL

4.2
1,708 Reviews

1,708 Reviews of Orlando Kia East - Service Center

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January 30, 2024

Matt is always great, professional and helpful towards us Greenway kia always helps us out and seems to be caring to our needs with the car More

by charline.ruiz2017
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 30, 2024 -

Greenway Kia East responded

Hey Charline - We're glad to know that Matt and our team at Greenway Kia East have been able to assist you effectively. We appreciate your feedback, thank you for choosing us!

January 30, 2024

Quick and efficient Every thing was done on time and everybody very friendly Very professional and polite More

by doniam
Recommend Dealer
Yes
Jan 30, 2024 -

Greenway Kia East responded

Doniam, we're glad to know you found our team at Greenway Kia East friendly and professional. We always aim for efficiency! Thanks for the review!

January 30, 2024

On time and very prompt. Josh was very nice and courteous. Overall service was great! More

by PSALERNO1
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 30, 2024 -

Greenway Kia East responded

Thank you so much for the five-star review! We are happy to hear that Josh was on time and delivered top-notch service. -The Greenway Kia East Team

January 30, 2024

Matt quickly resolved an issue I was having with my door and even called to follow up and ensure that the issue was resolved More

by adgarlola
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 30, 2024 -

Greenway Kia East responded

Adgarlola, it's great to know that Matt was able to quickly resolve your door issue at Greenway Kia East. We always aim for top-notch service and we're glad he followed up with you too!

January 29, 2024

Great dealership, great environment and even better service. All employees greet you with a smile and are very welcoming. More

by TOMAS.IZAGUIRRE115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 29, 2024 -

Greenway Kia East responded

We're delighted to know you had a positive experience at Greenway Kia East! It's our goal to create an inviting atmosphere for all of our customers. Thanks for the review and we hope to see you again soon!

January 29, 2024

It was great Really, nothing more to say I will continue to bring my 3 Kia vehicles here for service. More

by FLORIDA4DMNA
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 29, 2024 -

Greenway Kia East responded

We're glad to know you had a stellar experience at Greenway Kia East! We appreciate your trust in us for servicing all three of your Kias. Looking forward to seeing you next time!

January 28, 2024

Great environment. Even better service. I didn't have to wait too long which is great. The work Josh and the service team put in is excellent. More

by TOMAS.IZAGUIRRE115
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 29, 2024 -

Greenway Kia East responded

Tomas, we're glad to know you had a positive experience with Josh and our service team at Greenway Kia East! We appreciate your feedback about the environment and quick service. Thank you for choosing us!

January 27, 2024

They did the knock sensor update which I didn't want done as I'm out of warranty and didn't want my vehicle to derate at the slightest knock. I didn't ask for, didn't bring it in there for that, but it was d More

by Djbenjammin
Recommend Dealer
Yes
Jan 29, 2024 -

Greenway Kia East responded

I'm sorry to learn about your service experience and the services completed without approval. We always aim for straightforward communication and customer satisfaction, so it's disappointing to know that we let you down. If you're open to discussing this further, please reach out at your earliest convenience so we can make this right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 27, 2024

Efficient and thorough . The lady at the desk was very helpful, kept me up to date on their findings. Juan was great also about taking me home and picking me up. The technici More

by CHARLESVIENNA7
Recommend Dealer
Yes
Employees Worked With
Very nice young lady but cannot remember her name.
Feb 01, 2024 -

Greenway Kia East responded

Charles, it's great to know our team at Greenway Kia East was able to provide you with an efficient and thorough service! We're glad Juan could assist with your transportation needs too. Thanks for the review!

January 27, 2024

None I dropped off the car the day before. I got a text message saying that they're working on it. I text at 1 o'clock if my car was ready or not . Someone text me is ready. I went in as for m More

by NANALAGOYA
Recommend Dealer
No
Jan 29, 2024 -

Greenway Kia East responded

Thank you for providing your review and feedback. We are pleased to hear about your service and the text communications updating you throughout the process. However, we are disappointed to see the low rating and we would like to learn more about why you rated us this way. Would you please reach out to me directly so we can learn how to improve for the future? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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