Orlando Kia East - Service Center

I have been to several local Kia dealers and have had nothing but problems. Today I brought my 2011 Optima SX to Kia Orlando East for the first time and have never been happier with a dealership service nothing but problems. Today I brought my 2011 Optima SX to Kia Orlando East for the first time and have never been happier with a dealership service center. I worked directly with the service manager Mr. Kyle Williams and he was honest and straight forward with what needed done on my car and didn't try to up-sell services that were not needed. I pass 4 Kia dealerships on my may from my house to Kia Orlando East and I will now go nowhere else. My car had a rather serious turbo problem and he knew exactly what to do and had the car in and fixed within one hour which was very impressive. I decided to go ahead and have an alignment and oil change done after the car was fixed. They were quite busy but the alignment and oil change took only another 45 minutes. I couldn't be happier with the service and work done to my car. I will not trust anyone else to service my 2011 Optima SX from now on. More

Worst experience EVER! I had so many issues when signing my deal. I went into the dealership in Feb 2011 to shop for cars. I purchased my 2011 Kia Optima on 3/2/11 ... I ended up having to sign my deal 3 di my deal. I went into the dealership in Feb 2011 to shop for cars. I purchased my 2011 Kia Optima on 3/2/11 ... I ended up having to sign my deal 3 different times. Now I had a horrible experience but the dealership tried to fix it by giving me a bunch a free oil changes which I never used. Well fast forward til March 2013. I go in and get my tires changed and few other things done. I spend nearly $1500 on my car. I was fairly satisfied with the service, until one of my tires popped and I called in regards to any warranty on the $105.00 tire that cannot be used. I was told by the smart @$$ advisor that should call my insurance company. Hmmm call my insurance company and pay $500 deductible for a $105 tire... So when I asked to speak with his manager he proceeded to hang up on me. I called back and left a message for the service manager. I still haven't gotten a call back so I ended up having to call Kia Corporate Offices and file an official complaint. All they want is your money and they don't care what they do to get it. Once they have it they treat you with complete disregard. Go to Deland Kia they will treat you better. Any Kia dealership in central Florida is owned by the same company and they will treat you like garbage!! More

Mr. Edward Cotto, Service Advisor, at Orlando Kia East, is the consummate professional. He is always positive, polite and courteous in his interactions with me. His presence helps to establish a custome is the consummate professional. He is always positive, polite and courteous in his interactions with me. His presence helps to establish a customer-oriented atmosphere in the Orlando Kia East service department. I always feel welcomed and experience stellar service in a timely manner. The type of interactions with Mr. Cotto help me feel that the care of my vehicle is as important to OKE as it is to me. Further, I feel as if I am going to visit a familiar friend or family member when I bring my vehicle in for servicing. I have only positive accolades to share about Ed and Orlando Kia East. Thank you soooooo much for the ambiance and type of environment you establish for your customers. Choosing the right people to fill key positions is essential to establishing, maintaining and sustaining that special atmosphere. Mr. Edward Cotto is a key player in the success of Orlando Kia East. Dr. R. A. Evans Proud Kia Sorento Owner and Extremely Satisfied Customer (Before, During, and After the Sale) :-) More

Eddie explain everything that I needed for the service and why I needed it also gave me the prices and told me about the wash job at the end if I wanted to have it done. I have worked with Eddie before a and why I needed it also gave me the prices and told me about the wash job at the end if I wanted to have it done. I have worked with Eddie before and he has been great to work with. More

Edward Cotto is so great to work with. He is friendly and caring. I know I'm in good hands when I come in for any service. He is why I keep coming back, because he also makes the service experience great!!! caring. I know I'm in good hands when I come in for any service. He is why I keep coming back, because he also makes the service experience great!!! He also helped to comfort me when he found out I was a recent widow in 4/2011. He is an asset to the service department at Kia Dealership. Thank You so much Ed. Sincerely Sher O More

Edward has always made me feel valued as a customer and takes time to answer all questions. It is always a pleasure to bring my car to the dealership because I am confident in the quality of their work. takes time to answer all questions. It is always a pleasure to bring my car to the dealership because I am confident in the quality of their work. Good job Edward and thank you! More

ED. Cotto great client orient person, outstanding communication, service, very helpful, and knowledge keep the good job, I recommend the dealership and the mechanics services. communication, service, very helpful, and knowledge keep the good job, I recommend the dealership and the mechanics services. More

Ed was fantastic and is the reason we keep coming back to our dealership. We hit 60K on our Sedona and needed to get the require maintenance, plus some odds and ends like driver seat switch, dash compartment our dealership. We hit 60K on our Sedona and needed to get the require maintenance, plus some odds and ends like driver seat switch, dash compartment door, center console electrical issue. Ed understood exactly what we wanted, figured out how to keep our costs down by using warranty when possible, applying discounts since the maintenance would require having the engine exposed and reduced the labor of the individual jobs. I can't recommend them enough! More

I have always enjoyed seeing Chad and getting the best service anywhere! He is a very polite, nice young man who knows his business. I willcontinue to do business with Kia and especially with Chad. service anywhere! He is a very polite, nice young man who knows his business. I willcontinue to do business with Kia and especially with Chad. More