Greenway Kia North

Went very smoothly. I knew what I wanted going in and everything went smooth from start to finish. Very good service as always. I will always recommend you. I knew what I wanted going in and everything went smooth from start to finish. Very good service as always. I will always recommend you. More

The service manager, Chris Barker, a disgrace to cust. serv. Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you a Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you are talking to him. Extremely rude and keeps doing whatever on his computer while you talk to him. Long story short, my high-pressure fuel line started spraying gas all over my engine bay while I was on I-95 South heading back to FL from SC. I pulled over because I smelt gas fumes and became lightheaded. I opened the hood and I saw the gas leaking from the high-pressure fuel line and shut my car off immediately. I lost approximately 6.95 gallons of gasoline over my hot engine (I had a full tank when I left and it was halfway now and I only drove 57.5 miles). My car could have easily caught on fire potentially leading to my girlfriends and myself's death. I had to get home to my dog and the part wasn't fixable so my brother took off work and we drove his truck to FL. The afternoon of January 2nd, 2019 around 3pm we went to Orlando Kia North where my engine had been replaced. I spoke to the service manager, Chris Barker, telling him about my predicament. I even showed him video of the gasoline leaking all over the place and the puddle on the ground. He tells me “your engine was replaced 14 months ago so this isn’t covered because it’s only covered for 12 months. Maybe the Kia in SC can do you a favor and tow you to their shop.” I was stunned and furious at his lack of customer service and action to take care of the issue at hand. Come to find out after speaking to corporate this part IS covered for the 100K mile warranty. How sad is that, a service manager that doesn't even know what is covered. He provided me with the phone number 800-800-6868 to call corporate, which is to Mitsubishi Motors, so he provided me false information. Chris Barker shrugged me off and just wanted to get back to what he was previously doing, not dealing with me. I was exhausted and needed to get back to my car in South Carolina to fix my car, so I purchased the high-pressure fuel tube assembly line out of pocket for $39.56 at Orlando Kia West (they discounted it from $49.53) because Orlando Kia North did not have the part in stock. I went back to Kia North 1/17/19 to inform him that there is a recall occurring now for this exact issue. I had just gotten off the phone with corporate before going in and they told me they activated the recall for the high-pressure fuel line today and that letters will be going out in the next 10 days or so. Again, he kept working on his computer not looking me in the eye. This guy should NOT be in a management position or any customer service position. He tells me he wouldn't have been compensated for the $49.53 part. I believe a customers life and the trauma of me constantly wondering if it will happen again and me not pull over in time is worth more than $49.53 with a 12.7 billion dollar company. When they replaced my engine their guys either damaged, misaligned, or improperly torqued the fuel line, putting my life in danger. OWN UP TO YOUR MISTAKE!!! (on a side note: The employee named "Joe" in the parts department, is an awesome guy and made sure he could located this part for me. Kudos to that department actually treating people right) More

Awesome service My husband and I were extremely pleased with the service we received today and our service guy Chris who took great care of us and our vehicle. A smil My husband and I were extremely pleased with the service we received today and our service guy Chris who took great care of us and our vehicle. A smile along with a pleasant personality goes a long way and we received above and beyond great service from this young man today. Thank you Chris for making our experience at Kia Dealership a great one. The Reeds More

Excellent Service and Pricing This is my second Kia Soul I have purchased from this dealership. They have a great selection of cars and are always willing to find the one you want, This is my second Kia Soul I have purchased from this dealership. They have a great selection of cars and are always willing to find the one you want, if they don't have it. Pricing is fair and straight forward, no major negotiation hassels. Mo Sayah walked me through all the financing and had me out on the road in my new 2018 Kia Soul within 2 hours! I highly recommend this dealership for purchasing and service. THE SERVICE DEPARTMENT ROCKS!! More

Best buying experience Ever! Jersey: Since going with my dad to buy his '58 wagon, or me buying my first used '64, going to a Dealer made one Defense as they looked at you as some Jersey: Since going with my dad to buy his '58 wagon, or me buying my first used '64, going to a Dealer made one Defense as they looked at you as someone who was going to do something. They made the buyer feel like an outsider and they wished you were not there but since you were, what can they do to make your day a terrible day, a terrible experience, and don't let the door hit you in backside on your way out, now get out. We've been hosed by dealerships who treat you 'Like Family'. Don't want no part of that family, and they are kaput. Florida: Your dealership is truly a horse of another color. The two salesmen out front greeted us and asked if they could be of service. I told them we had an appointment with another. One looked for him for us. The other walked us indoors and treated us almost as though we were in his kitchen. Good Host. When Corey arrived he treated us as the other two had. We told him exactly why we were there and what we wanted. The van was not on your lot. He and our son used their cell's to look at the inventory of your other stores and found one that came very close to what we wanted. This was to be our 3rd Sedona. Even though it was getting late in the day, Corey worked his magic and was able to put together a deal we were satisfied with. Through out the process, Corey kept attending to our needs while there. Anecdotes about car buying and house buying were shared. Corey truly made us feel as though we were at home with friends and all would be well; and it was. He did make us feel 'Like Family'. More

Shady Kia Dealership, Buyers Beware On October 14, 2018 I arrived at the dealership and greeted by David Morey. I explained to David that my mother was trying to purchase a Kia Optima we On October 14, 2018 I arrived at the dealership and greeted by David Morey. I explained to David that my mother was trying to purchase a Kia Optima we found online. David quickly pulled up the listing and we went on a test drive around the block. The vehicle during the test drive didn't exhibit any problems, but we didn't drive the vehicle that rough. After test driving the vehicle David crunched numbers with us and after taxes and Dealer Fees, the price went from $7,999 to just over $11,000. I explained to David that this was too much considering the fact that the vehicle was used with just over 84,000 miles on it. I tried to talk down and eliminate the "Dealer Fees". David explained that the vehicle is still fairly new and it comes with a 100,000 mile warranty. In addition to that David explained that the reason why the vehicle has dealer fees attached to the overall cost is because they mounted new tires and gave the vehicle a certified pre-owned inspection. David was very adamant that the vehicle was mechanically sound. David insisted that "Dealer Fees" cannot be taken off due to a state law. He did cut the cost of the vehicle to $9,500. David brought Corey Clough to help close the deal. After hearing David out we weren't entirely sold right away and went to a few other dealerships. A few hours later we went back to Orlando Kia North and spoke to David. David was tied up with a customer and we spoke to Corey again. I asked Corey if we can talk down on price anymore. The final price we got to was $9,263, we purchased the vehicle. INITAL ISSUES: 1. Roughly a few weeks later we drove back to the dealership to pick up our Vehicle Registration. On the way back home we were trying to pass a vehicle on the interstate and I pressed on the gas, as soon as I pressed on the gas I hear a loud rattling sound and the car was struggling to pick up speed. This almost sounded like transmission was giving out. The drive home was fine and the car didn't have that problem after that particular situation. 2. On 12/01/18 after the first incident we noticed the vehicle didn't want to start right away. Sounded like starter issues to me. To make matters worse that night the A/C stopped blowing cold air. So we took it out for a drive around the block. It had seemed as if the problem had gotten worse. The car not only would not pick up speed, but it was smoking slightly from the exhaust pipes and you can smell a strong burning odor. Immediately after seeing this I called Orlando Kia North and spoke to Mohammed the Sales Manager. I explained the situation, Mohammed seemed like he couldn't care less. I explained that I want to bring the vehicle in as soon as possible and that we purchased it recently. Mohammed and I coordinated a date for Tuesday. Brought it in Tuesday and a bunch more issues transpired with service and warranty. I called Kia Corporate and filed a complaint. Ever since this Orlando Kia has failed to return any phone calls. I just got rid of the vehicle yesterday after 53 days of owning it. I was lied about a warranty and condition of the vehicle. Please do yourself a favor and don’t purchase a vehicle from this bad business. More

Satisfied Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. More

Services Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them and very friendly. More

Great service in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car wash. Comfortable waiting area. Overall very pleased. More

The best service at any dealership hands down I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some w I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some who does what the day when they say it and at what it would cost. With all their amenities I looked up and handle yourself before I realized it I was ready. It was raining and my car was even brought to me underer a covered area so I don't get wet. Fantastic!!! More