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Greenway Kia North

Longwood , FL

Overview
Employees
Reviews
Vehicles
4.3
2,634 Reviews
About Greenway Kia North Greenway Kia in Central FL caters to the needs of each individual customer. We know that you have high expectations, and as your car dealership we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! The number one Kia Dealer in Orlando promises value and to treat you like family on the best selection of pre-owned inventory as well as the hundreds of new models including: Sedona, Sorento, Sportage, Forte, Forte Koup, Optima, Rio, and the Soul and the ALL NEW Cadenza! Remember, We Wanna See Ya in a KIA! Please visit us today on line www.greenwaykianorth.com.
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625 N US Highway 17-92

Longwood , FL

32750

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Showing 2,634 reviews

February 23, 2018

Professional, helpful. Mr. Mani, our salesman, greeted us upon arrival, He was friendly, helpful, and professional throughout our trade and purchase process. Although we had More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salah Mani
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February 16, 2018

Service The servir das great and i will go back the seré helpful and they explain everything they did in the car. I wish that the sales guys if they see you More

by cgarcia0322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Lombardi, Michael Shaw
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February 14, 2018

Disgusting The way the service manager MIKE SHAW talked to me was disgusting & disrespectful. I bought my car for recall work, rather I drove it in for recall wo More

by Caramellhoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Shaw
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Feb 14, 2018 -

Greenway Kia North responded

Thanks for the review, unfortunately you left out a few details. First, your car was wrecked and poorly repaired prior to bringing it in for the engine recall repair. Additionally, upon vehicle pickup you mentioned that you had to return to the body shop because the A/C wasn't cooling properly. Unfortunately you never mentioned that when you dropped off your vehicle. Kia gladly paid for your rental while we repaired and replaced parts covered under the recall which included recharging your A/C system. During the test drive the A/C worked as designed. Apparently a hose was damaged during the accident and the Freon leaked out prior to your arrival. Unfortunately we did not know of your prior A/C problem. Had we been informed, we could have diagnosed the problem and provided your insurance company with a supplemental estimate while the vehicle was here. Kia and the dealership are not responsible for rental charges for repairs that should have been completed while your car was in the body shop. We understand your frustrations with the Insurance company and body repairs and wish you good luck with them. Let us know if there is anything we can do to help.

February 14, 2018

Very happy I came in for routine maintenance. Joe the service guy brought me out to my car and showed me the brakes were low and the tires were worn badly. I am More

by Marta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe,Mike
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February 14, 2018

Service Department Work Nothing negative to say about the experience. Everyone was kind, attentive and seemed to care that everything worked as it should. Had my Kia in due More

by Mary Ann M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe...do not know his last name.
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February 09, 2018

Service Had 1st service appt. 2/7/18. It was ok. Didn't get everything taken care of. That has been an ongoing disappointment. Needs improvement. More

by kygilliland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salah Mani
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February 03, 2018

Recent Service Visit Rob Nestor was great at his job. He explained everything to me and kept me informed while I waited for my car. Wait wasn't bad for the service I had d More

by MoparMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Nestor
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February 03, 2018

Service Taking the car in for service was great. Rob Nestor walked me through everything and had it all taken care of. Warranty covered 90% of it. Very satisf More

by Alicia G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Nestor
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February 01, 2018

Sales and Service....Repairs Purchased a used Toyota at this dealership. Everytime I brought it in for regular service, it was clear they did not want to work on it. One day wit More

by Cherie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salah Mani, AJ Lombardi
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Feb 02, 2018 -

Greenway Kia North responded

Cherie, I'm sorry to learn of your dissatisfaction. Unfortunately we can not find any customer information based on "Cherie". Please contact Mike Shaw at 407-571-1234 x 234 so we can help with your situation. FYI, we have several women that work in Service and Sales and we never send people out to "pick up their own parts" especially since the vendors we us have a delivery service. All Extended Service Contracts and Insurance policies cover specific parts and conditions, if your vehicle failure was not covered under the level of service, then it would be up to the vehicle owner to pay for the repair. Exactly the same as car insurance - example if you do not have "rental car" coverage, you would be responsible for the rental charge. We look forward to hearing from you so we can serve you better.

Feb 02, 2018 -

Cherie responded

Refer to my 2/1/2018 post and the dealer response below. .......There are no women on your website in sales or service. There are no women at your dealership except those in the office. I most certainly had to drive to Auto Zone down the street from your dealership to buy an oil filter. It was a Saturday at closing of service department. They could not finish the job. I complained in writing to Said as well and he is no longer with you. The extended service agreements you sell for $3,000 from Service Warranty in Chicago IL cover nothing. They are a ficticious company and are known for not honoring their extended warranties according to reviews and BBB where they have an F rating. If you would go the extra mile, you would have more sales and would have more customers who return. You sold the car and you refused to work on the car and told me to go to a Toyota dealer. The Toyota dealer and the warranty company told me to return to the dealership where I purchased the car....YOU! You refused to check any Toyota recalls or warranties and refused to contact Toyota to get the repair covered which would have cost $2800. You tried to get me to buy a used car giving me barely nothing for my Prius trade in. After hours and hours, you gave me the cost of buying the used car without giving me the cost of the repair. I had to get in my car and drive away. If you had gone the extra mile, you would not have lost a customer. Yup, you made $15,000 off of me and I paid cash. But because of your underhanded tactics you will lose customers. Contrary to what you say, you know exactly who I am. I have nothing more to talk to you about

January 29, 2018

Recall and maintenance My 1st time experience was great. JR was awesome. The wait wasn't to bad. JR explained everything to me on what was going on. More

by Barbara Iles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
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