Greenway Kia North

We were looking for a nice used car for our daughter. This is her last year of college and we wanted her to build up her credit. This who ordeal started out simple and looked like it was going to work ou This is her last year of college and we wanted her to build up her credit. This who ordeal started out simple and looked like it was going to work out well. I am 3 hours away so when she found the car she liked she put a $300 deposit for them to hold until I could get up there to see it. Fast forward a week. We went there and looked at the car but it hadn't been inspected so she was not able to drive it on the road. They said come back the next day and it would be inspected. Monday was a holiday and the service dept. was not open. She is not buying a car that she cannot test drive. They said they would hold it until this weekend because I had to come home and back to work. fast forward a few more days. Searching the internet we found her a different car that she went and test drove (at a different dealership) and she fell in love with the car. We basically made the deal over the phone and I went to look at the car and she bought it. She went to pick up the deposit and was treated very disrespectful. Caesar, one of the people we worked with sat down at the table with her while she was waiting for the refund and asked her "is this how you do business". Yes they held the car but it was their fault that the car wasn't ready when I was there to look at it. He did everything he could do to intimidate a 21 year old girl. He even stood up from the table frustrated and slid his chair back in a huff like some child. Definitely not a place that is looking for return customers with that kind of attitude. I had my eye on my next vehicle from there because it was such a great experience in the beginning until they knew they were not going to make the deal, then they were rude. I read another review talking about how they told someone to pay the higher payment for 6 months to refinance for a lower rate and we were told the same exact thing. I would not recommend this car dealership to anyone. More

Worst experience in 45 years of buying cars! I apologize in advance because this is a long read, but worth it! In April, my wife bought a Kia Optima from Greenway Kia in Longwood. This was the I apologize in advance because this is a long read, but worth it! In April, my wife bought a Kia Optima from Greenway Kia in Longwood. This was the first time she has ever bought a car “all on her own” and she was so proud to do so but they took advantage of it and made it the worst car buying experience of her life! Her Salesman, Caesar was referred to her by a good friend. Well, so much for a friend’s referral! From the very beginning my wife insisted that she did not want more than a $350 a month payment. After looking at several cars and settling on one that she did not like the seats in, they agreed to change the seats to leather. So far, no harm. Now comes the beginning of this 4-month nightmare! They gave her the regular pitch for the extended warranty and service plan (which I personally never buy!) and her payment would be $480. After objecting, both Caesar and the finance manager, Sekula, assured her that after three months she would be able to re-finance the car and drop her payment by $150 which would put it less than the $350 maximum she wanted to be at. They had told my wife’s friend the same garbage two months earlier. As soon as my wife got home and told me that nonsense, I told her to call the credit union and wherever else they mentioned and see if it was true. Of course, it was not, and they know it, but obviously that type of deceptive practice works for them and they use it often! (Buyer beware!) In June, after many attempts to contact Caesar and many messages left for the Sales Manager with no reply, I went with my wife to Greenway Kia Longwood! When we arrived, we asked for the General Manager and was told he was not in and they were not sure when he would be back. John, the Used Car Manager, came over and sat with us as my wife went over her issue with being promised leather seats and the broken taillight. He proceeded to tell us that they do not keep the jackets (Sales paperwork) inside the dealership so there was no way for him to know what she and Caesar has settled on for colors of leather so we had to come back another day when Caesar was there because he was very busy.(Let’s see, my wife has waited two months and we drove all the way from Oviedo and he is too busy!) I finally convinced him to let us see the leather samples and pick the colors while we were there so that my wife and I, who by the way both work, would not have to make another trip. He came out to the car, handed us the samples, and proceeded to go back into the building. It took two or three minutes to select the colors and then another twenty or more to find him so we could tell him the colors. When I asked about the refinancing garbage they fed my wife, he did a song and dance then went and got a contract so he could point out the clause in their contract that states “if it is not in writing then they are not liable”! (Buyer beware!) Oh, and when I asked how to contact the General Manager, he told me he was not sure when he would be back. So, who is doing his job? Obviously, no one! Here it is now July 29th and my wife is finally getting her leather seats! She was told to drop it off in the morning and she would get a loaner vehicle, they would install the leather seats, replace her taillight and she would get a detail and a full tank of gas. She showed up at 8am and the service department had no idea what she was there for and she needed to wait until sales gets in at 9am. She was there for almost three hours, missed an appointment and then they gave her a loner car with the low tire pressure light on and smells like sweat inside! I have bought many cars in my lifetime and worked for several dealerships and Greenway Kia Longwood is by far the worst I have ever seen or dealt with! I would give a zero if it were possible! More

Lied about financing then tried to change financing rate. I contacted this dealer about a 2020 Kia sorento and was called by a Mark Jama from the internet sales team who instructed me on how to apply for fina I contacted this dealer about a 2020 Kia sorento and was called by a Mark Jama from the internet sales team who instructed me on how to apply for financing through the dealer. I submitted the application and within 1 hour Mark Jama called me back and said he was able to get me financing on the vehicle out the door for $32,000 at 9% financing with $2000 due at signing. I told him I didn't want to pay anything at signing and he said that's fine your monthly payment will just be about $40 higher per month I agreed to that and we set up an appointment for 16July2020. I called the dealer on 15July2020 and talked to the sales manager just to be 100% sure I could come get the car with $0 down with the higher payments. He told me yes that's not a problem so I agreed to drive down to the dealer from Jacksonville which is a 2 hour drive one way and be there at 8:30am. When I arrived the salesman and manager could not find the vehicle I was there to buy and it took them 1 hour to find out that it was already sold the day before. We agreed to take another sorento with a different interior color and started signing the dealers paperwork. They brought me a paper with the agreed upon out the door price and monthly payments to which I agreed and signed the paper. Then the manager disappeared for 45min and when he returned it was now almost 12pm. I told them the day before that I needed to be at work by 2pm and needed to leave by 11am at the latest. So at 12pm the manager called me over and told me that he couldn't get the financing I wanted and said I could get the car with another financing company but at 15% interest and $80 more per monthly payment and I needed to pay $1000 down payment on top of that. This was after I was already told by the manager and internet salesman that they had already gotten me approved 2 days before at 9% financing and said I could get it without a down payment. The manager told me they never got me financing before but my credit was ran by 5 different companies the day that Mark Jama told me he had gotten me financing. I left the dealer and drove home because I do not do business with liers who wasted my precious time and money to drive 4 total hours to visit them to buy a car. Do not do business with them. They will draw you in with lies and then change the story on you once you get there. More

Great The service was fast, professional, and helpful, usually I don't do Reviews , but this the 2nd vehicle I have purchase at this location . I am happy The service was fast, professional, and helpful, usually I don't do Reviews , but this the 2nd vehicle I have purchase at this location . I am happy customer More

Went comparing minivans didnt know much about Kia Keith was knowledgeable and considerate to my needs. Happy with my new Sedona it was a painless process buying from here was knowledgeable and considerate to my needs. Happy with my new Sedona it was a painless process buying from here More

I always dread the car buying process but I appreciate Keith and his help he was able to get me the payment I wanted with no money down on a 2020 Soul. Would definitely be recommending him to my friends a Keith and his help he was able to get me the payment I wanted with no money down on a 2020 Soul. Would definitely be recommending him to my friends and family! More

Me and my wife purchased a Sorento our salesman was Keith. He follow up with me for a month until I was ready and it was overall a phenomenal experience. Ask for Keith he is great! Keith. He follow up with me for a month until I was ready and it was overall a phenomenal experience. Ask for Keith he is great! More

My wife and I were shopping around at multiple dealerships when we came across a Mercedes at Kia North. My wife loves our Mercedes thank you Keith for making this process smooth and easy dealerships when we came across a Mercedes at Kia North. My wife loves our Mercedes thank you Keith for making this process smooth and easy More

I want to thank Patricia for helping me with my 2020 Forte would definitely refer anyone I know easiest process ever she answered all my questions with no problem.. Forte would definitely refer anyone I know easiest process ever she answered all my questions with no problem.. More

I am enjoying every single day my ladybug 🐞 KIA Sportage 2015 and I want to say thank you to Patricia. That was my first time negotiating to get my car, you were amazing to get me through the process Patric 2015 and I want to say thank you to Patricia. That was my first time negotiating to get my car, you were amazing to get me through the process Patricia. You are the best! More