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Greenway Kia North - Service Center

Longwood , FL

4.3
1,634 Reviews

1,634 Reviews of Greenway Kia North - Service Center

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September 29, 2024

Greenway kia north is the best they treat you like family they talk to you and explain everything to you if is a problem that's why I love Greenway kia north everyone is friendly More

by Angieharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis P
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Wilkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shuneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
J R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Greenway Kia North responded

Angie, thank you for the wonderful feedback! We're delighted to hear that our Greenway Kia North team made you feel like family and provided such a friendly experience. We appreciate your support!

September 29, 2024

Didn't get any service done because you didn't have the part. Was a waste of time. You could have told me that and then determined what you needed while I was still there, instead of taking 6 hours to have More

by Vpic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Coman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Greenway Kia North responded

I apologize for the inconvenience you experienced. We strive to provide efficient service, and it's disappointing to hear that we fell short during your visit. Please reach out so we can discuss this further and make things right. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 28, 2024

Terrible communication. Service never wants to answer the phone. I was on hold for 30 minutes then after 30 minutes I only have 30 minutes left to pick up my car. I live 30 More

by KRYSTEL M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carter Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
C J
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis P
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Sanz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mcclung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Coman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco
Oct 04, 2024 -

Greenway Kia North responded

Krystel, I'm truly sorry to hear about your frustrating experience. We strive for clear communication and efficient service, so it's disappointing to learn we fell short here. I'd like the opportunity to discuss this together; please reach out when you can. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 28, 2024

Staff is always attentive and friendly always have a smile I always have a great experience at Greenway Kia More

by Izzmo05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis P
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Greenway Kia North responded

We're delighted to hear that our attentive and friendly staff at Greenway Kia North consistently provide you with great experiences. Thanks for the kind words!

September 27, 2024

Your service department is terrible, I tried three times to get my oil changed and three times I left without having it done. I have purchased three I repeat three vehicles from your location and I will not More

by Delightfulld3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Yager
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Greenway Kia North responded

We're truly sorry to hear about your frustrating experience with our service department. This is not the level of service we aim to provide, especially for a loyal customer like yourself. We'd appreciate the opportunity to make things right, so please reach out at your convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 27, 2024

It was a pleasure working with Jennifer and the service for dropping and picking me up from my workplace was very helpful and convenient. More

by Raene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Greenway Kia North responded

Raene, we're delighted to hear that Jennifer and our team at Greenway Kia North made your experience convenient. Thanks for sharing!

September 27, 2024

Everyone was very friendly and answered any questions we had. We were very pleased. This was our first experience with any Kia dealer as we bought our car from a used car dealership. My parents ended up bu More

by marklisam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Greenway Kia North responded

We're delighted to hear that your first experience with Greenway Kia North was so positive and that Jordan could assist both you and your parents! Thanks for sharing, and we hope you're all enjoying your new rides.

September 27, 2024

Theodora I gave a review anyway I think you are knowable of the service kia offers. You are patient and friendly Although I didn't have an appointment I got service, thank you so much. It just took a while More

by phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theodora Bounds, service advisor
Sep 27, 2024 -

Greenway Kia North responded

Thank you for your feedback! We're glad to hear Theodora provided knowledgeable and friendly service at Greenway Kia North. We appreciate your patience and hope to serve you even better next time!

September 26, 2024

Charged for unnecessary work twice, I asked them to put a note to prevent for that to happen again, and they said "that is your responsibility to tell us". I will find a different place that takes some owne More

by person
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not trying to get someone in trouble, this is a dealership issue.
Oct 04, 2024 -

Greenway Kia North responded

We apologize for any unnecessary charges and the lack of ownership in addressing your concerns. This is not the level of service we strive to provide, and we'd like to make things right. Please reach out so we can discuss this further. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 26, 2024

I was lied to. Promised credit for diagnostics $300 but aside from completing my $4000 estimated repairs totally there, they wouldn’t even perform the oil change. I More

by tracyreneemoreland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorothy? Not pictured
Oct 04, 2024 -

Greenway Kia North responded

This is very concerning to read. We strive for honesty and timely communication, so I apologize if we fell short here. I'd like to address this issue personally and ensure it gets resolved properly. Please reach out at your earliest convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

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