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Greenway Kia West - Service Center

Orlando, FL

4.2
1,674 Reviews

1,674 Reviews of Greenway Kia West - Service Center

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February 21, 2024

On time, great process, in and out in a timely manner Excellent service, friendly staff, no pressure suggestions More

by dnaarendt
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Feb 22, 2024 -

Greenway Kia West responded

We appreciate your feedback! Our team at Greenway Kia West is committed to providing efficient and friendly service. We're glad you had a great experience with us!

February 20, 2024

I am very disappointed on the way my vehicle service was handled. My vehicle came out before some other cars but if I don’t ask about my vehicle, I would spent longer time there. All the other vehicles were More

by Bienvenido Colon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony from service department.
Feb 20, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent experience with us. It's important that our customers feel their vehicles are being handled properly and efficiently, so it's disappointing to know we fell short of this during your visit. I'd like the opportunity to try to rectify any issues you've encountered - please reach out at a time convenient for you so we can discuss further and see those pictures if possible. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 20, 2024

I brought it in for regular service. Was told recall work needed to be done. That caused another issue with my car. It was there for exactly one month. Car returned to me absolutely filt More

by mstoops4
Recommend Dealer
No
Employees Worked With
Marti and Chuck
Feb 21, 2024 -

Greenway Kia West responded

I'm sorry to read about your experience. It's our goal to provide efficient and thorough service, so it's disappointing that we didn't meet those expectations this time around. I understand how frustrating this must have been for you and agree that more should be done here. Please reach out directly so we can discuss a suitable resolution together. Thank you Mark Foster - Service Manager - markfoster@greenwayauto.com

February 14, 2024

Awesome the people there are polite and friendly would recommend your business the prices are a little high but sometimes reasonable More

by Mommy.cd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martie
Feb 15, 2024 -

Greenway Kia West responded

We appreciate your kind words and recommendation! Our team at Greenway Kia West strives to provide friendly service. We'll continue working on providing the best value possible for our customers. Safe travels!

February 13, 2024

I was very surprised the time it was finished usually I’m there for hours More

by Charley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 14, 2024 -

Greenway Kia West responded

Charley, we're so glad we could welcome you back to Greenway Kia West with more efficient service than you expected. If there's anything else we can do for you, please don't hesitate to reach out. Take care!

February 13, 2024

Dealing with Julio was fine but the pronosis i had an issue with. Previous maintenance trips and a problem that was noticeable was never addressed by a tech at any time. Just not a good look on the servi More

by goldsmithlloyd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 14, 2024 -

Greenway Kia West responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We strive to provide top-notch service at Greenway Kia West, so it's disappointing to learn that we missed the mark this time around. Your comments will be shared with our team as we continue improving our services.

February 13, 2024

The service provided was quick and smooth I've was greeted with a smile the customer service was great the wait time was fast the overall service was excellent More

by APRIL2D97
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
Feb 13, 2024 -

Greenway Kia West responded

We're delighted to know that you found our service at Greenway Kia West quick, smooth and excellent. Thanks for appreciating the efforts of our team!

February 12, 2024

Friendly service, detailed information, and fast service! Julio was attentive to detail, willing to explain all the services available and went above the standard in ensuring everything was what I needed. More

by marge.dorvil
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 12, 2024 -

Greenway Kia West responded

We're delighted to know that you had a positive experience with us at Greenway Kia West! It's great to see Julio provided detailed information and ensured everything was just right for your needs. Thanks for the review!

February 12, 2024

My experience was positive. They took my car on time, fully informed on the upcoming works, found what was broken and fixed it the same day. More

by KC
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 12, 2024 -

Greenway Kia West responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 12, 2024

Everyone I encountered was friendly and knowledgeable. I would use Greenway West again when I need my vehicle serviced. More

by SJBONN
Recommend Dealer
Yes
Employees Worked With
Marti Williams
Feb 12, 2024 -

Greenway Kia West responded

We're glad to know you had a positive experience with our team at Greenway Kia West! We look forward to assisting you again when your vehicle needs service. Thanks for the review!

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