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Greenway Kia West - Service Center

Orlando, FL

4.2
1,788 Reviews

1,788 Reviews of Greenway Kia West - Service Center

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April 16, 2024

The dealership was super nice and friendly. Marty was a great help “. I will definitely come back again. More

by jitareep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty
Apr 17, 2024 -

Greenway Kia West responded

We're so glad to know you had a positive experience with Marty at Greenway Kia West! We appreciate your feedback and look forward to seeing you again in the future. Safe travels until then!

April 16, 2024

Good service, but does take a long time to get your vehicle serviced regardless of what the service is or if you have an early appointment. More

by julianjennell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 17, 2024 -

Greenway Kia West responded

Julian, we appreciate your feedback and patience with our service times at Greenway Kia West. We're always working to improve efficiency while maintaining quality. Thanks for sharing!

April 16, 2024

Too much waiting time at the service, even when I had an appointment. more than two hours More

by mariamadrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Departamento de servicio
Apr 17, 2024 -

Greenway Kia West responded

Maria - It's hard to see that we didn't earn five stars after your visit. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider getting in touch. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 16, 2024

Car was damaged during oil change still waiting on dealer to make repair. Brought car in but parts not in. Still no update 3 weeks later. More

by lsustachek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 17, 2024 -

Greenway Kia West responded

I'm sorry to learn about the delay in repairing your car. This certainly isn't reflective of our commitment to customer satisfaction and timely service. I'd like to personally look into this matter for you, so please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 16, 2024

I was lured in with bunch of non sense lies and even pushed gi sign documents clearly what’s on them is completely different than what’s coming out of the sales man mouth. I was super clear from the sta More

by lana2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Greenway Kia West responded

I'm really sorry to read about your experience. We aim for transparency and honesty in all our dealings, so it's concerning to see we've fallen short of that during your visit. I understand how frustrating this must be and would like the opportunity to address these issues directly with you if possible. Please reach out at a time convenient for you. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

April 16, 2024

The service was excellent, great staff, a rental car was provide while work was being done in my car, excellent all the way. More

by BILLYGERMAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 17, 2024 -

Greenway Kia West responded

We're glad to know you had an excellent experience with our team at Greenway Kia West! Providing a rental car during service is just one of the ways we aim to make things easier for our customers. Thanks for sharing your feedback!

April 14, 2024

I would like to thank Julio for taking care of my vehicle service during my last visit. I had to come back because they didn't do the tire rotation, but when I showed up, he took in my vehicle and took care More

by TAQUATAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Apr 15, 2024 -

Greenway Kia West responded

We appreciate your understanding and patience, and we're glad to know that Julio was able to quickly resolve the issue with your tire rotation at Greenway Kia West. Thank you for recognizing his efforts!

April 14, 2024

Fun was amazing. Super caring and listen to the customers needs. I’m definitely going back for my service needs so Fin can assist me. More

by caballeronicole13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fin
Apr 15, 2024 -

Greenway Kia West responded

We're so glad to know that you had an amazing experience with our team at Greenway Kia West! It's great to see that Fin was able to meet your needs. We look forward to assisting you with your future service requirements!

April 14, 2024

Julio was great! He provided great service, they were able to get everything done in a timely manner More

by Brittenay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Apr 15, 2024 -

Greenway Kia West responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia West!

April 13, 2024

Service was completed perfectly, Julio was excellent in the service dept and kept me updated from the beginning to end More

by Amberjordan718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio, mark
Apr 15, 2024 -

Greenway Kia West responded

Amber, we're glad to know that you had a great experience with our service department at Greenway Kia West. It's wonderful to see Julio provided excellent communication throughout your visit. Thanks for the review!

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