This by far has been the WORST experience I have had in a car dealership. I had recently been rear ended and needed to purchase a replacement car. My previous ride had been via Drivetime and I had fallen in love with my 2016 Kia Soul. I went to Orlando Kia West hoping perhaps they might have a newer model with a back up camera. I was very clear when I went in, what I could put down, and the payments per month I could afford. I was shown a very nice 2020 Kia soul, lots of bells and whistles. And while I loved the car I was concerned about the price.
I orginally had my appointment with Karen, but she handed me off to another sales associate. The gentleman I was placed with for Sales was the most high pressure, rude, and dismissive person I have met. From the outset he was bound and determined to sell me this car at the exact price. I freely admit I have not so great credit, however if someone tells you from the outset, A) I have less then desirable credit, B) This is exactly how much I have to put down and C) Here are payments I know I can afford. How do you come back to them with numbers that require 3x the down payment amount and 200$ more then they said they could pay? I was baffled. I stood firm and then the wanting to get a co-signer push started. I was at the dealership with my girlfriend and over and over and over he wanted her to sign, even making her feel guilty for not offering. It was ludicrous! I even asked about a used car at a lower price point and I was told point blank it would be harder to finance a used car versus a new one.
And he went for the co-signer angle for the 3rd time after being told a FIRM no. At that point I had enough. We left the dealership, and went to DriveTime on West Colonial. With in 2 hours I had a 2017 Kia soul, with a rearview camera (the only thing I really wanted), and payments in my budget, keys in hand.
I am sure other Kia dealerships may be nice, but please at all cost avoid this one.