Greenway Kia West - Service Center

Unorganized and they give you bad information. I made an appointment over a week in advance for a “quick hour or less” evaluation for a recall. Then I was told upon check in the day of, I didn’t h I made an appointment over a week in advance for a “quick hour or less” evaluation for a recall. Then I was told upon check in the day of, I didn’t have an appointment and that it would be 3-4 hours of wait time. More

It’s been a smooth process every time I’ve been here. I will return I will return More

Jose was awesome got me in and out in a reasonable time. An hour later thr same light came back on , drove right back. Jose and Bruce jumped right on it and fixed it. Thank you for all you did, I appreciate An hour later thr same light came back on , drove right back. Jose and Bruce jumped right on it and fixed it. Thank you for all you did, I appreciate it. More

I felt the service was good. Wish it didn’t take 2 hours for an oil change though. But the waiting room was dirty. No coffee no snacks. There was water. The other Kias in Longwoo Wish it didn’t take 2 hours for an oil change though. But the waiting room was dirty. No coffee no snacks. There was water. The other Kias in Longwood and Clermont much better. More

Kia is in a great location on west colonial drive and it is close to my address is close to my address More

The staf was courtesy and took of my problem! I will definitely use them again ! I would recommend to friends I will definitely use them again ! I would recommend to friends More

Quick and reliable service. Really enjoyed talking with the service advisors. Will be going back. Really enjoyed talking with the service advisors. Will be going back. More

Very disorganized. The employees seemed like they didn’t want to be there at all. The employees seemed like they didn’t want to be there at all. More

A freindly rep greeted me at my car Bri. She took my Vin came back and said" 3 MR recalls. 1 we do not have parts for, the other 2 we do but it will be a wait to complete them. I went inside She took my Vin came back and said" 3 MR recalls. 1 we do not have parts for, the other 2 we do but it will be a wait to complete them. I went inside with rep in training, all went well. I left my car. Kia Elizabeth called me at 6:50pm to say my car is READY and I can pick it up. At pick up Elizabeth told me to sign and they would call me once parts came in. She then said they will get my car for me. I asked " what MR part that my car needs ?" After me asking questions and then finally saying " so out of the 3 MR's which was completed?" Elizabeth said "NONE!" I said my car had no work, and she said no, I am sorry we have been busy! She was not rude or anything. . I also washed my car prior to dropping it off. I remember Bri took photos at drop off of my car. I took photos the next day. My car is dirty dirty with in a few hours. I am upset that it is white MUd / sand underneath the car wheel well and on the tires. It looks if they parked car out in the field did no work and called me hours later to say my car is READY. Marsha More

The service advisor, Wensil, was very helpful and courteous. He also helped us get a replacement battery for the key fob. We had gotten a replacement the previous year just so you know, but we paid f courteous. He also helped us get a replacement battery for the key fob. We had gotten a replacement the previous year just so you know, but we paid for both not happy about that. My husband and love the car so you know that as well. More