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Greenway Kia West - Service Center

Orlando, FL

4.2
1,794 Reviews

1,794 Reviews of Greenway Kia West - Service Center

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March 05, 2024

Poor communication. No one really helped me to find solutions Just felt no one cared about me or my issue More

by Jolan1018
Recommend Dealer
No
Employees Worked With
Jessica
Mar 07, 2024 -

Greenway Kia West responded

We're sorry about your experience. We strive for excellent communication and customer care, so it's disappointing to see we've missed the mark here. If you'd like us to look into this further or discuss potential solutions, please don't hesitate to reach out directly. Thank you. Mark Foster - Service Manager - markfoster@greenwayauto.com

March 05, 2024

Although I was there by 230 pm my car was not washed, the reason given was they stop washing cars at 4 More

by Ana
Recommend Dealer
No
Employees Worked With
Service dep
Mar 07, 2024 -

Greenway Kia West responded

Ana, I'm sorry to learn about your experience with the car wash service. It's clear there was a mixup here and for that, I apologize. If you'd like to discuss this further or if there is anything else we can assist you with, please don't hesitate to reach out directly. Thank you! Mark Foster - Service Manager - markfoster@greenwayauto.com

March 04, 2024

My experience with them was great and the lady that attended to me what her name was Jessica she was amazing. I will be coming back if anything was to happen to my vehicle I know that I’m in good hands More

by Chyna123$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 04, 2024 -

Greenway Kia West responded

We're so glad to know Jessica provided you with a great experience at Greenway Kia West. We appreciate your recommendation and look forward to assisting you in the future!

March 04, 2024

Great service. Offered me shuttle service so I can still go to work. Kind and friendly communication of all the work being done. More

by BRANDONWILLIAMS1987
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 04, 2024 -

Greenway Kia West responded

Brandon, we're glad to know our shuttle service was helpful and that you appreciated the communication from our team at Greenway Kia West. Thanks for sharing your experience!

March 04, 2024

Muy amable y profesional. Mi auto estuvo rápido y hasta le hicieron un trabajo de fábrica que le faltaba. More

by jmoralesgonzales029
Recommend Dealer
Yes
Employees Worked With
Gabriel
March 03, 2024

Car was in for a recalls 2 weeks ago because of engine knock, then let goes back in less than a week later for a engine related issue, let alone I've paid towing twice and was told I could be reimbursed b More

by Cartermcgehee0
Recommend Dealer
No
Mar 04, 2024 -

Greenway Kia West responded

I'm sorry to read about the ongoing issues you've been experiencing. What you've described is not reflective of the level of service we aim to provide, and we understand how frustrating this must be. I'd like to address these concerns properly - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 03, 2024

Very informative about service being made and needed. . Very professional Overall great customer service from all staff members. More

by idarivera86
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liz
Mar 04, 2024 -

Greenway Kia West responded

Ida, we're glad to know you found our team at Greenway Kia West informative and professional. Thanks for the positive feedback!

March 03, 2024

Tony took care of me from the moment I got there at 8am till the work was done every one was great. Thank you for such good service. More

by Williamcrispin58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony from the service department.
Mar 04, 2024 -

Greenway Kia West responded

William, we're delighted to know Tony and the team at Greenway Kia West provided you with great service. Thanks for your kind words!

March 03, 2024

She wasn't professional enough and wasn't responding to any of my messages. That's the only experience I had with her More

by BIGSEXYONE60
Recommend Dealer
No
Employees Worked With
Jessica
Mar 05, 2024 -

Greenway Kia West responded

I'm sorry to see this feedback, as we strive for professionalism and prompt communication. I'd like to learn more about your visit and work toward earning back your confidence in our team - please reach out at your earliest convenience. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

March 03, 2024

Very professional. Excellent customer and sales service, good biz environment. Really satisfied the service provided. More

by mjamal123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024 -

Greenway Kia West responded

We're glad to know you had a satisfying experience at Greenway Kia West. Thanks for acknowledging our professionalism and excellent customer service!

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