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Greenway Kia West - Service Center

Orlando, FL

4.2
1,794 Reviews
Call Service Center (844) 706-0067

1,794 Reviews of Greenway Kia West - Service Center

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March 03, 2024

Excellent service Their staff is very friendly and efficient and they speak my spanish language. More

by MABR64
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Mar 04, 2024 -

Greenway Kia West responded

Your kind review warms our hearts! Thank you from the Greenway Kia West Team.

March 03, 2024

Very great experience These guys are awesome. They always work fast, go the extra mile to check and fix little things, They are also very friendly and approachable. No wonder they are always load More

by Petersonamber91
Recommend Dealer
Yes
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Mar 04, 2024 -

Greenway Kia West responded

We're delighted to know you had a great experience at Greenway Kia West! Our team always aims to provide quick, thorough service with a friendly touch. Thanks for noticing our hard work and leaving such an awesome review!

March 03, 2024

As always very good Always personal and professional l love my vehicle ?? It drives beautifully More

by mistergreen68
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 04, 2024 -

Greenway Kia West responded

Your kind review warms our hearts! Thank you from the Greenway Kia West Team.

March 02, 2024

Jessica was great. She answered all of my questions and made sure that all necessary work was done to keep my vehicle maintained in good condition. She also provided me More

by reynamariagray
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica. She was great. She answered all of my questions and made sure that all necessary work was done to keep my vehicle maintained in good condition. She also provided me with the information I needed to update my navigation system. I look forward to a
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March 02, 2024

He took forever to get to the insurance company, and then he wasn't being straightforward with what he discovered. I had to tell him to be detailed and send pictures. More

by toni.thomas59
Recommend Dealer
No
Employees Worked With
Tony
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Mar 04, 2024 -

Greenway Kia West responded

Toni, I'm sorry to read about your experience. We aim for transparency and efficiency in all our dealings, so it's disappointing to learn we fell short here. Your feedback is important as it helps us improve our service delivery. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 29, 2024

As always, Everyone is very welcoming and pleasant. It's great to know that your car is in good hands. More

by jerrytrump
Recommend Dealer
Yes
Employees Worked With
Marti
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Feb 29, 2024 -

Greenway Kia West responded

Jerry, we're glad to know you feel confident in the care your car receives at Greenway Kia West. Thanks for trusting us with your vehicle!

February 29, 2024

Great very friendly and helpful with everything that I needed and they answered all my questions More

by Flormaria237
Recommend Dealer
Yes
Employees Worked With
Tony and Gabriel
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Feb 29, 2024 -

Greenway Kia West responded

We appreciate your business and your review! Thanks from the Greenway Kia West Team!

February 29, 2024

Great customer service, knowledgeable, helpful & efficient Friendly & problem solver Great service skills & what the customer needs the most Thank you More

by SANDY M.
Recommend Dealer
Yes
Employees Worked With
Julio
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Feb 29, 2024 -

Greenway Kia West responded

Sandy, we're delighted to know you had a great experience at Greenway Kia West. Our team is always here to provide excellent service and help with any needs you may have. Thanks for your kind words!

February 28, 2024

I feel like i got played with my financed car. I owed 6,000 on my honda accord that i traded in, and they gave me 12,800 for the car More

by Cesar3434449198
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel and Jessica
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Feb 29, 2024 -

Greenway Kia West responded

We're sorry to read about your concerns regarding the trade-in of your Honda Accord at Greenway Kia West. We strive for transparency in all our transactions and would like to discuss this further with you. Please reach out so we can address any issues or misunderstandings that may have occurred. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

February 28, 2024

I had a good experience with Julio. He was helpful and personable. I wasn't satisfied that someone who moved or worked on my car stole change I had left during my service. More

by jaycee.collado
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio
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Feb 28, 2024 -

Greenway Kia West responded

Jaycee, I'm glad to know that Julio was able to provide a good experience, but I'm sorry about the issue with your change. That's certainly not the kind of service we aim for and it's disappointing to learn this happened during your visit. I'd like an opportunity to look into this further - please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Feb 28, 2024 -

jaycee.collado responded

Hello Mark, I had a change holder filled with change prior to dropping off my car for its recall service. Upon leaving my service appointment the change holder was no longer filled to the brim like I left it. There was $2 missing. Obviously it’s not about the amount of money missing, but the fact that I entrusted the staff enough to not remove belongings from my car and feeling violated that the trust was abused. Julio made up for this mishap with his pleasantness, but it was definitely off putting.

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