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Greenway Kia West - Service Center

Orlando, FL

4.2
1,794 Reviews

1,794 Reviews of Greenway Kia West - Service Center

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December 11, 2023

Knowledgeable, responsible, respectful, courtesy. Time line was done before they said. Awesome work and compensaty More

by williamsricky695941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marti
Dec 11, 2023 -

Greenway Kia West responded

We're delighted to know you had a positive experience at Greenway Kia West. Thanks for acknowledging our team's knowledge and courtesy!

December 09, 2023

Bought my car from them and took it in for its first free oil & filter change. They wanted me to pay $200 for the extras, I said I only wanted the oil and filter change today. I had a scheduled appointment More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Tony
Dec 11, 2023 -

Greenway Kia West responded

Josh, I'm sorry to read about your experience. It's important for us that our customers feel valued and not pressured into additional services they don't want or need. Also, we aim to respect everyone's time so it’s disappointing if you were kept waiting longer than promised. We understand your frustration and we will take your feedback into consideration as we work to improve. If there's anything else you'd like to add, please reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

December 09, 2023

Great experience. Staff was welcoming. Great customer service. Had an appointment arrived earlier and they did not hesitate to take the car back and start working on i More

by Sofia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Dec 11, 2023 -

Greenway Kia West responded

We're delighted to know that you had a great experience with us at Greenway Kia West! It's wonderful to see your appreciation for our team's dedication and customer service. We look forward to serving you again in the future, Sofia!

December 08, 2023

I have always been greeted with a friendly smile at Greenway Kia West. One important luxury that this dealership provides is shuttle service. I am pleased to know that whenever my wife drops off her ve More

by KendrickVPresley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 08, 2023 -

Greenway Kia West responded

Kendrick, it's great to know that you and your wife have had positive experiences with our team at Greenway Kia West. We're glad the shuttle service has been helpful for you both!

December 08, 2023

Excelente atención muy buen trato quede muy satisfecho y he decidido hacer todos los servicios a mi auto en Greenway Kia West More

by Javier reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel torres
Dec 08, 2023 -

Javier reyes responded

Excelente atención

Dec 08, 2023 -

Greenway Kia West responded

Muchas gracias, Javier! Nos alegra leer que está satisfecho con el servicio que ofrecemos en Greenway Kia West. Que tenga un excelente día!

December 07, 2023

Good timing and courtesy. Waiting facilities not so good, needs a bigger waiting room. Thank you. More

by leytevidal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni
Dec 07, 2023 -

Greenway Kia West responded

Thank you for the review. We appreciate this feedback and will be sure to keep it in mind moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Mark Foster - Service Manager - markfoster@greenwayauto.com

December 07, 2023

After my car was broken into, Tony from the service shop took care of me and made sure my car had all of the proper repairs needed. More

by aboodjas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Dec 07, 2023 -

Greenway Kia West responded

We're glad to know that Tony and our team at Greenway Kia West were able to help you out during such a stressful time. Thanks for sharing your experience. We'll make sure this feedback reaches him!

December 05, 2023

Jessica is very courteous and kind. They treated me very well and I didn't have to wait long. More

by Lydia
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 05, 2023 -

Greenway Kia West responded

We are glad to hear that Jessica provided excellent service. Thanks for choosing Greenway Kia West, Lydia!

December 04, 2023

It was great! They blew away Greenway East! West was so much better! I'll stick with West from now on. More

by hmfuller
Recommend Dealer
Yes
Employees Worked With
Martin, I think. Very nice young man.
Dec 05, 2023 -

Greenway Kia West responded

We're delighted to know you had a great experience at Greenway Kia West! Drive safely, and we look forward to seeing you again down the road!

December 04, 2023

Amazing team, great job Seriously, they did a good job the most frustrating part of my experience was opting to do a survey with minimum word requirements More

by DTGRIFF
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 04, 2023 -

Greenway Kia West responded

We're glad to know our team at Greenway Kia West did a great job for you! We appreciate your feedback and will take note of your comment about the survey. Thanks for taking the time to share!

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