Greenway Kia West - Service Center

Kia service department members are great, it's sad SOME people come in with such negativity and bad attitude toward the staff that are helping with their vehicle services. but other then the horrible att people come in with such negativity and bad attitude toward the staff that are helping with their vehicle services. but other then the horrible attitude people come in with, the staff at Kia west service department at great and amazing, Thanks to Jessica for her amazing patience and explaining everything to me, being real with the time I will be waiting and being human. All staff are great. More

I was really pleased with the speed in efficiency of the employee who worked with me. He kept me informed about the progress and explained all of the situations clearly. employee who worked with me. He kept me informed about the progress and explained all of the situations clearly. More

I had a broken trunk latch. Tony informed me of 2 recalls and kept me informed re the progress of the repairs Tony informed me of 2 recalls and kept me informed re the progress of the repairs More

Dealership is always a busy place and usually grumpy customers, being it is my only car I was able to drop off on a Friday and pick it on on a Saturday with all work ordered completed. Which sent me out customers, being it is my only car I was able to drop off on a Friday and pick it on on a Saturday with all work ordered completed. Which sent me out a happy customer, tony informed me of what I may or may not need during the next service time for my car More

Excellent My experience with the dealership was excellent and Marte's customer service was top notch and Marte's customer service was top notch More

Everyone that was involved taking care of my car was very courteous I would recommend Green Way Kia to family and friends courteous I would recommend Green Way Kia to family and friends More

It's annoying that you have to make an appointment for a recall. Come in the first time and they didn't order the parts 3.5 hour wait. Then you come back to another 3.5. Hours of waiting and the waiting roo recall. Come in the first time and they didn't order the parts 3.5 hour wait. Then you come back to another 3.5. Hours of waiting and the waiting room had no snacks drinks etc. Seened like no one cared about the customers waisted time. More

Took car in for a recall notice. Was received timely and received report on recall detailsnTimely. Waiting for return appointment for recall work to be completed. Was received timely and received report on recall detailsnTimely. Waiting for return appointment for recall work to be completed. More

my car was not washed or cleaned inside after service shuttle service ended before my car was done being serviced making me figure out a way to come to the dealership and get my car and nobody contacted shuttle service ended before my car was done being serviced making me figure out a way to come to the dealership and get my car and nobody contacted me before to prepare me the coupons i received in the mail, only worked if i spent $400 on services versus $130 on the services i only needed such as oil change and rotation, jessica was insistent on me getting the $400/15,000 miles service when my car was at 18,000 miles and only needed the oil changed. it felt like a complete upsell and did not appreciate being treated as such. overall poor experience compared to last time. gabriel the manager really took care of me and this time it the feeling wasn't the same. More

Everything was exactly what is expected from a dealership service center. Have a good night. service center. Have a good night. More