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Greenway Kia West - Service Center

Orlando, FL

4.2
1,807 Reviews

1,807 Reviews of Greenway Kia West - Service Center

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October 18, 2023

Everything went well, I left much earlier than I thought. I was very happy with everything More

by ORLANDO_PGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 18, 2023 -

Greenway Kia West responded

It's great to hear that everything went smoothly during your visit to Greenway Kia West! Thank you for sharing and leaving a five-star review. See you next time!

October 18, 2023

They don’t honor their word I was given a price of595 for 6 plugs change they charged me 669 there thieves More

by drp-13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winsel Williams
Oct 19, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience with the pricing discrepancy. We strive for transparency in all our transactions, and it's concerning that you feel this wasn't reflected during your visit. I'd like to look into this matter personally, so please reach out at your earliest convenience. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

October 18, 2023

Friendly, respectful and helpful workers who are quick to help. Appreciate the high quality level of service. More

by sarahbrasil95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Diaz
Oct 19, 2023 -

Greenway Kia West responded

We're delighted to know you had a positive experience with our team at Greenway Kia West. We always aim for top-notch service and we appreciate your recognition!

October 18, 2023

Very impressed however this last visit was horrible. 4hrs fir oil change ridiculous.They forgot me More

by Lorafisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 19, 2023 -

Greenway Kia West responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 18, 2023

Very courteous and helpful. Elizabeth in service is fantastic to work with. Awesome experience each visit. More

by kathysgonewild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth in service
Oct 19, 2023 -

Greenway Kia West responded

Kathy, we're delighted to know that Elizabeth and our team at Greenway Kia West have been able to provide you with fantastic service each visit. Thanks for sharing your experience!

October 18, 2023

Tony V is always a pleasure to work with each time I get my vehicle serviced. I drive over an hour just to come to the dealership More

by QP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony v
Oct 19, 2023 -

Greenway Kia West responded

We're so glad to know that Tony has been able to make your trips worth it at Greenway Kia West! Your loyalty and support are greatly appreciated, thank you for the positive review!

October 17, 2023

Un buen trato al servicio al cliente. Todos muy atentos. Cumplieron mis espectativas. Los recomiendo More

by Ashly Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
Oct 17, 2023 -

Greenway Kia West responded

Gracias por la reseña, Ashly! Esperamos volver a verle en Greenway Kia West!

October 17, 2023

good service, i had trouble finding the service area but was helped out by someone from the sales department More

by lucia camero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 17, 2023 -

Greenway Kia West responded

Lucia, we're glad to know our team at Greenway Kia West was able to assist you in finding the service area. Thanks for your feedback and please don't hesitate to reach out if you need anything else!

October 17, 2023

Slow workers. Very difficult to get a hold of a service personnel over the phone. Poor work service. I had to take my car back to get the same issue fixed properly More

by KiaTelluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Various service department reps
Oct 19, 2023 -

Greenway Kia West responded

I'm sorry to see this list of concerns. We strive for efficient and high-quality service, and it's disappointing this has not been reflected in your time with us. Please consider reaching out at your earliest convenience so I can better understand what transpired during your recent visit and work toward improving your experience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 16, 2023

Marti was very quick with getting me in for my appointment at 8:30am. I was in a rush for work and wanted to drop my car quickly. The customer in front of me was moving slow causing me to be anxio More

by ogibson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marti
Oct 17, 2023 -

Greenway Kia West responded

We're glad to know that Marti was able to assist you and make your experience at Greenway Kia West a pleasant one. Thanks for sharing this positive review with us!

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