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Greenway Kia West - Service Center

Orlando, FL

4.2
1,806 Reviews

1,807 Reviews of Greenway Kia West - Service Center

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October 06, 2023

Great service moreover I didn’t make a booking. Next service I gonna make booking More

by germanmespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Greenway Kia West responded

We're delighted we could welcome you to Greenway Kia West even without a booking! If there's anything we can assist you with next time, please feel free to reach out. Until then!

October 06, 2023

The service team are very carefully, especially Gabriel Torres, he is the best. Everything was perfect More

by jbeltran__5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
Oct 09, 2023 -

Greenway Kia West responded

Thanks for the shout-out! We're glad to know Gabriel and our service team at Greenway Kia West made your experience a great one.

October 06, 2023

Great service, Tony was great as always. Love doing business with them. Will keep coming there for service More

by Dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keniyah attidore meyers
Oct 09, 2023 -

Greenway Kia West responded

We're thrilled Tony has consistently welcomed you with fantastic service that's helped earn Greenway Kia West your loyalty! Thank you for all your support!

October 05, 2023

They took great care of me and my car. Problem diagnosed and fixed quickly, and a loaner car provided when it became necessary. Thanks! More

by DICAPPELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Tony (I think)
Oct 06, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with us at Greenway Kia West! It's our priority to provide efficient service and ensure your vehicle is in top shape. Thanks for the review, we appreciate it!

October 03, 2023

Disregarded my complaint because they could not find the problem without taking a little extra time and effort, and went on to perform a service not agreed to while doing nothing about the initial problem. More

by Ltec73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winsel Williams, Mark Foster
Oct 04, 2023 -

Greenway Kia West responded

It's hard to receive such a low rating. We strive for thoroughness and customer satisfaction, and I'm sorry that we didn't meet those expectations this time around. I want to ensure your concerns are properly addressed moving forward. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 03, 2023

My service advisor was great and kept me in the loop about my cars issue. He also made sure I could contact him if I had any questions. More

by SANDFU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty
Oct 03, 2023 -

Greenway Kia West responded

We're glad to know our service advisor was able to keep you updated and provide the assistance you needed at Greenway Kia West. We always aim for open communication with our customers, so it's great that we hit the mark! Thanks for your review!

October 03, 2023

Took vehicle for A/C service, repair was not done correctly and had to have it towed back to Orlando. Tow bill was $300 dollars and dealership would not refund for their terrible repair that had to r More

by Robkeenan1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Rodriguez
Oct 04, 2023 -

Greenway Kia West responded

I'm really sorry to hear about your experience. It's our goal to provide effective repairs and exceptional customer service, so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to make things right for you - please reach out directly when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 02, 2023

Always great service at Kia Service Center. The only complaint is the wait time but otherwise great. More

by PheBe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 02, 2023 -

Greenway Kia West responded

Thank you for the review! We appreciate your patience during your visit and hope to see you again at Greenway Kia West!

October 02, 2023

Tony was informative and professional. His smile is reassuring that your car is in good hands. More

by STELLAHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 02, 2023 -

Greenway Kia West responded

We are glad to hear that Tony and our team took excellent care of your vehicle. Thank you for choosing Greenway Kia West.

October 02, 2023

Greenway Kia West has great service, and great staff. I do wish they would give better vehicle status reports during the process on longer services. More

by BRANDONWILLIAMS1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 09, 2023 -

Greenway Kia West responded

Brandon, thanks for your feedback! We're glad to know you've enjoyed our service at Greenway Kia West. Your suggestion about vehicle status reports is noted and we'll definitely consider it for future improvements. We look forward to working with you again next time!

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