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Greenway Kia West - Service Center

Orlando, FL

4.2
1,804 Reviews

1,804 Reviews of Greenway Kia West - Service Center

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September 17, 2023

Tony knows his stuff. I appreciate him being transparent when dealing clients vehicles and concerns. More

by roymaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony.
Sep 18, 2023 -

Greenway Kia West responded

Thanks for leaving Greenway Kia West a five-star review! We are glad that Tony was transparent and made your experience a great one.

September 17, 2023

This dealership is quite good in its service to its customers I think it's got a quality rating with other dealerships. More

by RONALdlove920@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nas, Alberto Ahumada
Sep 18, 2023 -

Greenway Kia West responded

We appreciate your kind words about our service at Greenway Kia West! We strive to provide top-notch customer experiences, and we're glad we left the right impression. Thanks for the review!

September 17, 2023

The best dealers services, great people, the great pleace nice nice nice nice nice nice More

by JOGUBA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
Sep 18, 2023 -

Greenway Kia West responded

Thank you for your confidence in Greenway Kia West and for your business. We are grateful to have you as a customer!

September 17, 2023

I did a bad experience with greenway Kia west in Orlando, FL they don’t care about the customers. They have a bad behavior with customers. They make me don’t like Kia car anymore. That was a bad experience f More

by EDMARD JAZIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Cumbur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cumbur, Jessica
Sep 18, 2023 -

Greenway Kia West responded

Edmard, I'm sorry to read about your negative experience. We strive for excellent customer service, and it's clear we didn't meet that standard with you. It would be helpful if we could discuss this further so we can understand where things went wrong and how to improve moving forward. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 16, 2023

They let my car be in their shop, a whole month before calling the warranty department, to see if the warranty to would cover, a engine that they may have lied about just to steal/ own my car.. My car gr More

by higgs1210bj@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
Sep 18, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. This certainly doesn't reflect the level of service we aim to provide, and I apologize for any inconvenience caused. I would like an opportunity to address the issues regarding your warranty and find a resolution that meets your satisfaction. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 16, 2023

My car was in at time of appointment and Winsel Williams I give 1000% CS More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel Williams
Sep 18, 2023 -

Greenway Kia West responded

We are thrilled to hear that Winsel and the team provided excellent service. Thank you for choosing Greenway Kia West, Charlie. Drive safe!

September 16, 2023

Good evening, I am very happy with the service provided by the staff, God bless you all, thank you. More

by douglas_silvestre_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres e Ray excellent people, Alberto Ahumada
Sep 18, 2023 -

Greenway Kia West responded

Your satisfaction makes our day, Douglas! Thank you for choosing Greenway Kia West.

September 15, 2023

The staff is not friendly, especially David. And the problem I mentioned is still continuing in my vehicle, I will definitely not use your place anymore. Waste of time and money More

by shnsahin295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David advisor
Sep 18, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. We aim for friendly, helpful service and it's clear we missed the mark during your visit. I understand how frustrating unresolved vehicle issues can be and would like to help rectify this situation if you're willing to give us another chance. Please reach out at your earliest convenience so we can discuss further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 15, 2023

Very professional and good customer service. ..close to home. Environment was clean and the workers very polite and is very knowledgeable. More

by pdoolgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr martti
Sep 15, 2023 -

Greenway Kia West responded

We appreciate your positive feedback about our team at Greenway Kia West! It's great to know that you found our environment clean and the service professional. We strive for excellent customer experiences, and we are glad that we could deliver that!

September 15, 2023

Service no good Oil change have to wait 2 hrs no good There break up your car and don't say anything More

by ricky.gunness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez, Mark Foster
Sep 18, 2023 -

Greenway Kia West responded

Ricky - I'm sorry to read about your negative service experience. We strive for efficient work and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to address this directly with you - if you're willing, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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