Greenway Kia West - Service Center

We had called and made a same day appointment for an oil change. When we arrived they couldn't find our appointment but they checked us in. When we got to the waiting room it was very full so we asked for a change. When we arrived they couldn't find our appointment but they checked us in. When we got to the waiting room it was very full so we asked for an estimate of our wait time. We were told we would have to wait 2.5 hours at least. So we left. More

Always a pleasure with everyone there especially Dave I think❤️again never disappointed love it there think❤️again never disappointed love it there More

The service I had done here at Greenway Kia West was a top tier experience! I brought my car in for some basic maintenance and a oil change replacement. These techs don't waste no time, they had the job d top tier experience! I brought my car in for some basic maintenance and a oil change replacement. These techs don't waste no time, they had the job done less than an 1hr. I was impressed, the car felt perfect while driving! David my Service Advisor was super thorough and chill. I would definitely recommend bringing your Kia here for any repairs or service needs. I appreciate the whole experience..Thanks guys! More

Always pleasant people and easy to make appointments in line for the times I need. Waiting room comfortable. They don’t try to oversell anything you don’t need. I feel very confident and comfortable with a line for the times I need. Waiting room comfortable. They don’t try to oversell anything you don’t need. I feel very confident and comfortable with any information and advice I receive from my advisor David. So glad I made my purchase here as well as my service contract. Very happy. More

The service was good And the waiting room has an excellent internet that’s allowed me to work excellent internet that’s allowed me to work More

Dropped my daughter's Kia Sorento off for a seat repair (seat would not move back) and plugs/coil replacement. Could not get in touch with a service advisor for a week, no call backs nothing. The me (seat would not move back) and plugs/coil replacement. Could not get in touch with a service advisor for a week, no call backs nothing. The mechanic who was working on the vehicle had an emergency which required him to miss work and the service advisor did not inform me the Sorrento was going to be late which I fully understand as family emergencies are unavoidable, however he did inform me of the additional amount of money it would take to fix a vacuum leak. Long story short no contact for a week, no progress on repairs, had to swing by in person and talk with the service manager before receiving any response, and was not comfortable with the service department even working on the vehicle. We agreed to adjust the seat to my daughter's height when the vehicle was ready. When I received word over ten days past the promise date the car was ready for pickup (had dealership halt repairs to get the Sorrento back in a timely manner and the outrageous quotes) my daughter and I left our jobs early, gave the service department a heads up we we're on our way and confirmed that the seat could be adjusted. We show up and are informed the seat could not be adjusted, went on ahead and payed for the diagnostic. The Sorrento was running worse than when we dropped it off, there were branches on the vehicle, the seat was not put back together, outside vehicle was dirty, and oil was low. Manager states don't know where that branch came from we don't have trees like that, guess he didn't look up. There was no care, consideration or competance present with anyone at the Service department. Do not have your KIA worked on by Greenway KIA west, anywhere but there. Totally unprofessional and a waste of time and money. More

Jessica is very good at her job loved talking with her and great sense of humor and great sense of humor More

David did a wonderful job taking care of my concerns and answered all of my questions. David showed great customer service. My time waiting did not take too long. Thank you David! answered all of my questions. David showed great customer service. My time waiting did not take too long. Thank you David! More

Jessica exhibited great patience and professionalism through my car ordeal. Communication was clear on all issues and solutions, helping me resolve my matters efficiently. through my car ordeal. Communication was clear on all issues and solutions, helping me resolve my matters efficiently. More

The dealership is unable to perform any real maintenance on weekends. They are only open until 4 pm on Saturdays and have told me all they really are staffed for is oil changes Brought my car in because e on weekends. They are only open until 4 pm on Saturdays and have told me all they really are staffed for is oil changes Brought my car in because engine light, abs warning light and antilock break light were on. They wanted to charge TWO separate diagnostic fees of roughly $250 each, which would be applied to the repair. They told me it was because the lights were from 2 different systems and they had to take each system apart to figure out the issues. I asked if they didn't’ just hook it up to a computer to find the problem. I was told if That’s all it took, everyone would just to to Discount Auto. I went home and calked Claremont Kia. They wanted one fee of $170 to do the diagnoses. Service rep said it was no big deal cause your already hooked to the computer. I will not go back to a Greenway Kia again. I bought 5 Kias from them over the years. Their inability to service cars on weekends always annoyed me. Now I feel they tried to gouge me on the diagnostic and lied about the process. More