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Greenway Kia West - Service Center

Orlando, FL

4.2
1,796 Reviews

1,796 Reviews of Greenway Kia West - Service Center

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April 25, 2025

Patience, experience and good Customer service are qualities they possess. Gave good advice about a 3 Month payment plan for Auto services, that I did not know about. More

by LOUISESIMMONS0
Recommend Dealer
Yes
Employees Worked With
Jesse Martins & Tony
Apr 28, 2025 -

Greenway Kia West responded

Louise, we're delighted to hear that our team at Greenway Kia West provided you with helpful advice and excellent customer service. Thanks for sharing your experience!

April 25, 2025

I had my car towed to the dealership because car wouldn't start. My car was very clean. They pushed my car with this walk behind electric pusher for vehicles. Well that machine push my whole bottom bumper lo More

by rwp28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employees
Apr 26, 2025 -

Greenway Kia West responded

I'm sorry to hear about the condition of your car after its service. We strive for high standards in vehicle care and understand how frustrating it must have been to find those issues upon receiving your car back. Please reach out at your convenience so we can address these concerns directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 24, 2025

Grateful for the wonderful service that they provided. They answered all my questions and kept me informed. More

by roman_claribel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Matias
Apr 24, 2025 -

Greenway Kia West responded

We're delighted to hear that you had a positive experience with our team at Greenway Kia West! Keeping our customers informed and answering all questions is what we strive for. Thanks for the kind words!

April 24, 2025

Terrible service. No communication. Went to pick car up and no work was done to it. Don't recommend. More

by auria556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department Brett
Apr 24, 2025 -

Greenway Kia West responded

Auria, this is certainly not the feedback we expect to hear, and I am sorry for any mix-up that may have occurred. I would like the chance to look into this further and see how I can help make it right. Please reach out to me directly when you have a chance. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 24, 2025

They was very friendly and prompt and very helpful I really appreciate that my advisor was Awesome More

by linda0763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan I think service department
Apr 24, 2025 -

Greenway Kia West responded

Thank you for your confidence in Greenway Kia West, and for your business. We are grateful to have you as a customer!

April 24, 2025

The one person that I had contact with was Mr. Tony and he was very nice and helpful to me and that was nice More

by bdevriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony the advisor
Apr 25, 2025 -

Greenway Kia West responded

We're delighted to hear that Tony provided you with such helpful service at Greenway Kia West! Thank you for sharing your experience with us.

April 24, 2025

I received excellent service f They were very tentative and polite. Treating me like family. More

by eula259
Recommend Dealer
Yes
Employees Worked With
I. Keiara Lluberes on 16 Apr 2025. 2. Brian Jones on 22 Apr 2025
Apr 25, 2025 -

Greenway Kia West responded

Thanks for the 5-star review. We hope to see you again at Greenway Kia West!

April 24, 2025

Good but wait time is too long with scheduled appointment Done Faster service for scheduled appointments would be better! More

by andythao28
Recommend Dealer
Yes
Employees Worked With
Kiera
Apr 24, 2025 -

Greenway Kia West responded

Thank you for your feedback! We understand the importance of timely service and apologize for any inconvenience caused by the wait time. We're always looking to improve, so we'll definitely take this into consideration. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 24, 2025

I had an oil change and Keiara assisted me. She was very helpful and stayed on communication with me with the status of my service More

by Laylahseda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara
Apr 24, 2025 -

Greenway Kia West responded

We're delighted to hear that Keiara provided helpful service and kept you informed during your visit at Greenway Kia West. Thank you for sharing this positive feedback!

April 24, 2025

Drop off and pick up was fast and easy. Staff were friendly. Price is reasonable. More

by hollyt808
Recommend Dealer
Yes
Employees Worked With
Brett & Damon
Apr 24, 2025 -

Greenway Kia West responded

We are so happy that our Greenway Kia West team earned your 5 stars. Thanks, Holly!

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