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Greenway Kia West - Service Center

Orlando, FL

4.2
1,677 Reviews

1,677 Reviews of Greenway Kia West - Service Center

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September 24, 2024

Waiting room is not comfortable. But Jessica made it to be better with your good mood More

by Max Camargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 25, 2024 -

Greenway Kia West responded

Max, thank you for highlighting Jessica's wonderful service! The team at Greenway Kia West hopes to see you again - safe travels!

September 24, 2024

Upon my arrival at Greenway West, I was greeted with a smile. Elizabeth Frye was my service manager, who also greeted me with a smile. She took all the info needed to service the vehicle, and let me know More

by ladyjayluvsall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Frye
Sep 25, 2024 -

Greenway Kia West responded

We're delighted to hear that Elizabeth provided such a pleasant and efficient experience at Greenway Kia West! Thank you for sharing your positive feedback. We'll be sure to pass along the kind words!

September 24, 2024

Long waiting time-3 hours -for tire re-balance and tire repair. Tires balanced incorrectly in August. Just drove over 70 mph the other day so shaking front end. You need a nicer outdoor area to wait in More

by nbauer47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 25, 2024 -

Greenway Kia West responded

We appreciate your honest feedback and apologize for the long wait as well as the subsequent issues you encountered. Your suggestions are valuable to us, and we invite you to reach out directly if our Greenway Kia West team can further assist you.

September 24, 2024

left my car for oil change early on Friday, they tell me if they got the part for the recall they will change it and will be done by 2pm. take uber to my home and the representative Marty never contact me w More

by jquin1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marty
Sep 25, 2024 -

Greenway Kia West responded

I'm truly sorry to hear about your experience and the lack of follow-up on our end. We want our customers to feel accommodated and it's disappointing that we let you down. I'd like to discuss this further and clear up these concerns—please reach out when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 23, 2024

Thank you for all your help. Tony took excellent care of me and helped me with all the work. More

by omeryllddzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, we appreciate your positive feedback for Tony!

September 23, 2024

Greenway Kia West service was amazing! Though I was late, they still kept my appointment. More

by mrivera.hfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 23, 2024 -

Greenway Kia West responded

Thank you for your confidence in Greenway Kia West, and for your business. We are grateful to have you as a customer!

September 23, 2024

Excellent service hours, friendliness in service, and attention to my vehicle, thanks for service I like. More

by silva82thomaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Brazilian guy
Sep 23, 2024 -

Greenway Kia West responded

Silva, we're delighted to hear you enjoyed the excellent service and attention at Greenway Kia West. Thanks for sharing your experience!

September 23, 2024

She is the best help me with everything and do what need be done . Love her More

by SHANTERICA.O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 24, 2024 -

Greenway Kia West responded

We appreciate your kind words for our team! Thanks for choosing Greenway Kia West.

September 22, 2024

Great service. Got me in promptly and had my car ready when promised. Comfy lounge for waiting. More

by Jmeema99meema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Staff were very nice.
Sep 23, 2024 -

Greenway Kia West responded

Thanks for leaving Greenway Kia West a five-star review! We are pleased to hear you enjoyed our waiting area and our service was timely.

September 22, 2024

Customer representative working at Kia service Elizabeth I was very pleased with his smiling face and detailed explanation, great work More

by ercan.soylemez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Sep 23, 2024 -

Greenway Kia West responded

Ercan, we're delighted to hear that Elizabeth provided you with excellent service at Greenway Kia West. Thanks for sharing your positive experience!

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