Greenway Kia West - Service Center

This is my second time working with Marti and hopefully the last. My first interaction with Marti was when he tried to charge me $300 for them to diagnose why my wiper fluid wasn’t coming out and he even the last. My first interaction with Marti was when he tried to charge me $300 for them to diagnose why my wiper fluid wasn’t coming out and he even went out to say that “we use the blue wiper fluid and yours is green so you MUSTVE put the wrong wiper fluid which caused it to clog”, Recently , I came in with issues regarding my window and lock button on the passenger door not working and my service interval not resetting after getting an oil change. Minor things that barely take any time. Last time my service interval wasn’t resetting Julio had me in and out of the dealership in less than 30 minutes. I come in today with an appointment at 10 and dropped it at 930 am…I was quoted 7 hours for my vehicle to be serviced. You read that right. Marti told me it wouldn’t be ready until 5 pm the earliest. Luckily I was off from work and had time to wait. After 5 hours and no communication from Marti I go and get an update. He then tells me that the buttons were fine they were just “stuck” and the problem was fixed….yes folks, it took 5 hours to “unstuck” my window/lock button and if i didn’t go check for an update who knows how much longer he would’ve had me waiting there as my car was sitting in their lot across the street since 10:40, thanks to my Kia app i can track its location and movement and that was the only trip recorded. Suspicious right? He also made it seem like he was doing me a favor by not charging me for this. Interesting right? How much would one charge to “unstuck buttons”?? At the end of the service, I then asked if the two recalls on my car were checked on and he confidently said there’s no recalls on my car when in fact I have a voicemail from an associate telling me my part that they ordered for me was available for me and a second recall was alerted to me via a letter which i had with me. I offered to play the voicemail and show Marti the letter. He didn’t care. He didn’t bother to check the letter or hear the voicemail. He just said “there’s no recall with this vehicle” and wanted to send me on my way. The lack of Custumer service this person has, is comical. Thankfully Elizabeth, another advisor saw my frustration and took the time to look at the letter, look into my car history, verify that the parts were in fact ordered but the recall is no longer. She even went as far as speaking to a manager and calling one to see what she can do to assist. Beyond anything even remotely close to what Marti offered to do which was absolutely nothing. I had no problem leaving without the recall work being done on my car because she took the time to verify with me why there’s no recalls being done versus just telling me shut up there’s no recall get out of here. More

It's always a great experience there, the service center goes above and beyond to get you right! goes above and beyond to get you right! More

Service department is too slow needs improvement. Other than that pretty decent service I would say! Other than that pretty decent service I would say! More

Charging 3% on credit card usage. I had a 3 o’clock appointment on Friday. My car wasn’t inspected till Monday. Everyone here was nice and professional. I had a 3 o’clock appointment on Friday. My car wasn’t inspected till Monday. Everyone here was nice and professional. More

Fueron muy amables en el servicio que me dieron al conseguir elNeumático que necesitaba rápido y a un buen precio. conseguir elNeumático que necesitaba rápido y a un buen precio. More

I was very happy with my advisor, I believe his name was Marty. The manager was extremely patient and cordial. I was told I had to plan on waiting 3 1/2 to 4 hours so I even brought lunch. I got out in two Marty. The manager was extremely patient and cordial. I was told I had to plan on waiting 3 1/2 to 4 hours so I even brought lunch. I got out in two hours! I highly recommend this location as I have been to several others. More

My service advisor Jesse was amazing. The tech that work on my car not at all The tech that work on my car not at all More

Excelente atención de la asesora Jessica y el equipo de trabajo de servicio de mantenimiento trabajo de servicio de mantenimiento More

Mark Foster did a wonderful job in communication and is a asset to your company. My oil change was fast and efficient and the staff were very friendly and efficient. My questions were answered and the Kia asset to your company. My oil change was fast and efficient and the staff were very friendly and efficient. My questions were answered and the Kia warranty is one of the best in the Nation. 5 stars all the way! More

Excelente atención en el momento de realizar el servicio y explican todo lo que le hace a tu carro. y explican todo lo que le hace a tu carro. More