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Greenway Kia West - Service Center

Orlando, FL

4.2
1,824 Reviews

1,824 Reviews of Greenway Kia West - Service Center

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August 31, 2024

Very nice and knowledgeable they were done before time expected. Waiting room was very clean. More

by froggyonalilypad2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 03, 2024 -

Greenway Kia West responded

We are so happy that our Greenway Kia West team earned your five stars. Thank you!

August 31, 2024

In the 4 years of my purchase and services, Greenway Kia West service has been amazing! I love the fact that if there is a problem, the team will make sure that everything is taken care of. Shout out to Mar More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monty, Liz, Ray,
Sep 03, 2024 -

Greenway Kia West responded

Thank you for the kind words! We're delighted to hear that your experience over the past 4 years with Greenway Kia West has been amazing. We'll be sure to pass along your shout-outs to Marc, Chuck, Monty, and Ray!

August 31, 2024

My sales person Elizabeth was amazing she answered every question I had and was very polite More

by IAMFOCUSED85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth and Jessica in service
Sep 03, 2024 -

Greenway Kia West responded

Elizabeth will appreciate your kudos. Thanks for being an awesome Greenway Kia West customer!

August 30, 2024

Not having parts available for a recall. Being there for an 1.5 hour before being told parts are not available. Having yo then mske a 2nd appointment to have a kia recall dkne. More

by Po
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Aug 30, 2024 -

Greenway Kia West responded

We apologize for the inconvenience you experienced with the recall service. This is not the level of efficiency we strive for, and we're sorry to hear about your frustration. Please reach out so we can address this issue directly and make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

August 30, 2024

I love that I'm able to make an appointment in a reasonable amount of time &the service is nice. More

by dumastraye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 30, 2024 -

Greenway Kia West responded

Thank you for visiting Greenway Kia West! We are glad that it's effortless to make an appointment.

August 30, 2024

Very good service. Very professional. Accurate timing. Will recommend to any one. Keep up the good work! More

by faliemoise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Sep 02, 2024 -

Greenway Kia West responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Greenway Kia West provided professional and timely service. We appreciate your recommendation!

August 30, 2024

They are not helpful nor polite and I will not take my vehicle there ever again More

by Angela Truitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 01, 2024 -

Greenway Kia West responded

Angela - I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired in order to improve your experience going forward. Please contact me at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

August 29, 2024

excellent service I waited so long and they quickly solved the problem with my Sportage More

by sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
Aug 30, 2024 -

Greenway Kia West responded

Sylvia, we're thrilled our team could attend to your issue effectively! Thank you for choosing Greenway Kia West for your Kia Sportage's needs.

August 29, 2024

To long of a wait to pick up my car which I took in for service, A few employee just sitting there not doing nothing telling me I had to wait for the one person who had a client already and then when he fi More

by josetherock6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 30, 2024 -

Greenway Kia West responded

Jose, we apologize for the wait and any inconvenience you experienced at Greenway Kia West. Your feedback is important to us, and we'll work on improving our service efficiency. Thank you for bringing this to our attention!

August 29, 2024

Best experience I had on a Kia Service! Jesse, my consultant, was extremely helpful. He not only explained to me very well what were the purpose of each service but were also open to answer More

by Nicole Martins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse(5/5)
Aug 30, 2024 -

Greenway Kia West responded

Nicole, we're delighted to hear that Jesse provided such a helpful and thorough service experience at Greenway Kia West. Thanks for sharing your positive feedback!

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