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Greenway Kia West - Service Center

Orlando, FL

4.2
1,760 Reviews

1,760 Reviews of Greenway Kia West - Service Center

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July 29, 2024

When I got their they told me it was a three hour wait but it didn't take that long More

by lj0811963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 29, 2024 -

Greenway Kia West responded

It was our pleasure to assist you promptly. Thanks for choosing Greenway Kia West!

July 29, 2024

I went in for a recall. The parts were not available, even though I made an appt. More

by Yvonni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department - Jessi
Jul 30, 2024 -

Greenway Kia West responded

Yvonni, we apologize for any inconvenience caused here. Please reach out directly so we can ensure you receive the proper updates regarding the parts delivery. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 28, 2024

Jesse was great to work with. Very friendly and helpful in getting me the services I needed. More

by travelfanatik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse - maintenance
Jul 29, 2024 -

Greenway Kia West responded

Thank you for reviewing Jesse and Greenway Kia West! Have a stellar day!

July 28, 2024

Very bad customer service, the mechanic was very good but the check in guys and my avisor and the supervisor for that day were not good at all letting people go first that was not their More

by Pray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jul 30, 2024 -

Greenway Kia West responded

We apologize for the poor customer service you experienced. It's great to hear that the mechanic was helpful, but it's clear we need to address issues with our check-in process and staff attentiveness. We would like to discuss this further and make things right for you. Please reach out when convenient. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 27, 2024

30,000 mile vehicle service was done in less time and cost than quoted . I appreciated that. More

by kwilsonaea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name in the service dept.
Jul 29, 2024 -

Greenway Kia West responded

We couldn't ask for a better review of Greenway Kia West. Thanks so much!

July 27, 2024

Outstanding work, outstanding treatment. Waiting area with water coffee and snacks. Rental while my vehicle was worked on. Fix the issue through warranty. Great Job Elizabeth and Gabriel More

by Neftalyp2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel and Elizabeth
Jul 29, 2024 -

Greenway Kia West responded

Thank you for the fantastic review! We're glad to hear Elizabeth and Gabriel provided outstanding service at Greenway Kia West. We appreciate your support and hope to see you again soon!

July 27, 2024

For some odd reason my rear seat covers were removed and the back on my floors were nasty… slight mixup with information on my vehicle More

by trece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 30, 2024 -

Greenway Kia West responded

Thank you for bringing this to our attention. We apologize for the inconvenience with your rear seat covers and the condition of your floors, as well as any miscommunication regarding your vehicle. Please reach out so we can address these issues directly and make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 27, 2024

Staff is friendly, the do not overcharge and are honest, the caveat is the waiting times.... 3 hrs for an oil change, that's too much waiting for that service More

by Julian Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
Jul 29, 2024 -

Greenway Kia West responded

Julian, thanks for your feedback! We're glad to hear you found our staff friendly and honest at Greenway Kia West. We apologize for the long wait time and will work on improving this aspect of our service.

July 27, 2024

I had a good service, customer service agent was very kind and helpful. Very happy!!! More

by Alix Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Greenway Kia West responded

Alix, thanks for the five-star review of Greenway Kia West!

July 26, 2024

Service personnel very helpful, facilities for waiting good workmanship good the only thing I have to complain is the waiting time usually it took 1hr.for oil change, now it took 3hrs. More

by carlos.fernandez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 30, 2024 -

Greenway Kia West responded

Carlos, thank you for your feedback. We're glad to hear about the helpful service and good facilities but apologize for the extended wait time during your visit. We appreciate your patience and will work on improving our efficiency. If you'd like to discuss further, please reach out at any time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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