Greenway Kia of Franklin

I have a 2022 Kia Stinger that I bought here. Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change. I scheduled an appointment for 9:15. At 10:40 I was told that they were about to get started with the oil change and that it would only be another 30 minutes… an hour later, the service tech came and told me the mechanic has rotated the tires only to realize the tires are different sizes and now they need to switch them back…(WTH?!) BEFORE they took my car back to work on it they asked if I wanted the tires rotated. I replied only if they need it and then told him the tires were different sizes. The tech just told me they were going to comp the rotation as it was his fault that he didn’t tell the mechanic about the different sized tires…. The customer service and communication in this place is a joke at best. The only guy here who has been decent to deal with is Austin, but the rest of the people who work here should try a different career choice. It is now almost noon, and here I sit and wait. What’s the point of making an appointment? Why don’t the mechanics know about the models they work on? Why do I get so many poor explanations or excuses as to why things are going sideways? I just wish they would be honest with me rather than figuring out as they go. An oil change appointment shouldn’t throw a dealership into a tailspin in my opinion. More

I had a very pleasant, stress free experience! Malcolm was a great salesmen and Tony was very helpful and kind also. Would highly recommend this dealership! Malcolm was a great salesmen and Tony was very helpful and kind also. Would highly recommend this dealership! More

I had to take my car in to be serviced after the engine blew (a 2014 Forte I had bought from another dealer 4 months prior). They kept me up-to-date on everything. It took 3 weeks because of the warranty c blew (a 2014 Forte I had bought from another dealer 4 months prior). They kept me up-to-date on everything. It took 3 weeks because of the warranty company, but after that was settled, my car was done in 2 days. Sandra was super sweet and easy to work with. I would take my car here any time! More

I had an amazing experience at Greenway Kia of Franklin. From the moment I walked in, the staff was friendly and helpful. Ibraheem made the whole process smooth, ensuring I felt comfortable throughout, and From the moment I walked in, the staff was friendly and helpful. Ibraheem made the whole process smooth, ensuring I felt comfortable throughout, and even when I didn’t think things would work out at first, he reassured me that we would be making a deal and that I would be happy. He really has a gift for customer service. The customer service was top-notch. More

Not helpful or professional. One employee looked at us kinda rolled his eyes turned his back to us and then had someone else help us. We returned to pick up our vehicle the same One employee looked at us kinda rolled his eyes turned his back to us and then had someone else help us. We returned to pick up our vehicle the same employee did the same thing. Didn’t want to help us and passed us off to someone else who didn’t work on our car and had no idea about our car. More

Advertised $48,793 Carnival jumped to $53,000 in person. Misleading, wasted time with kids. Misleading, wasted time with kids. More

Easy to make a service appt. Staff is friendly and car was ready when it was promised. Staff is friendly and car was ready when it was promised. More

Nice place . . Great salespeople…My salesman was Gregory good dude .. I got a nice ride .. So I’m very pleased with the way they took care of me . Great salespeople…My salesman was Gregory good dude .. I got a nice ride .. So I’m very pleased with the way they took care of me More

Very down to earth individuals. No pretentiousness there. Good people work there. Highly recommend Abe. No pretentiousness there. Good people work there. Highly recommend Abe. More

Welcoming. .friendly..listens to your needs and budget..Gregory was very kind and professional..Gregory was a great salesman to work with..Thus our 4th Kia.. .friendly..listens to your needs and budget..Gregory was very kind and professional..Gregory was a great salesman to work with..Thus our 4th Kia.. More