Greenway Kia of Franklin

Dishonest dealership you mention somethings wrong and they blow you off. A real dealership would have recharged the ac before leaving the lot but no you got a guy wearing a different rolex everyday pus they blow you off. A real dealership would have recharged the ac before leaving the lot but no you got a guy wearing a different rolex everyday pushing you out the door as fast as he can. He knows I'm not happy and does nothing about it. More

Despite some initial back and forth with the dealership and Kia-U.S. They honored the known issue of the 4 Wheel Drive coupler binding. This is the second time I have had a warranty issue and they eventual and Kia-U.S. They honored the known issue of the 4 Wheel Drive coupler binding. This is the second time I have had a warranty issue and they eventually took care of all problems. The process was a bit tedious but they cam through and did the right thing and made me whole. More

I face a manufacturing product failure which has not been remediated. I originally complained of a thumping sound when I would slowly turn the Telluride. See the attached complaint 10 Mos. ago at 48,330 mile remediated. I originally complained of a thumping sound when I would slowly turn the Telluride. See the attached complaint 10 Mos. ago at 48,330 miles. Note the additional word "Shocks" added to the complaint which just happened to match A Kia recall via Warranty Extension WTY040. This was for Kia's between the years of 2020 and 2024. This was for the shock absorbers which were not my problem. They misdiagnosed my problem and replaced shocks. I have to travel extensively and have to get to the dealership when I can. The next time I complained it was already over 60,000 10 mos. They gave me the cost to repair (included) and said I was out of warranty. The problem was incorrectly diagnosed with shocks put on and the problem has only gotten worse. I have been renting a car since I originally brought the issue to Kia's attention and there seems to be no progress. I was told the dealer had 24 hours to respond which they didn't - then said they had another 48 hours to respond after the first request. They ignored those calls from Kia and did not respond until July 22, more than a full week from my original outreach on July 14. I am currently in a rental car and have been since we left the car at the dealership for safety reasons. I understand the clunking noise is a known issue and Kia has even published a Service Bulletin for the problem TSB TRA105 which directly impacts my vehicle and exactly references the complaint I had. There is obviously significant drivetrain issues with these vehicles and they might not be safe. As of today I am still waiting on the dealership to respond via, phone, email or text. More

With ease and friendliness we were able to purchase the auto we wanted. We worked with Boris primarily, but all staff were very helpful. auto we wanted. We worked with Boris primarily, but all staff were very helpful. More

They showed me a clean carfax on the 2020 optima I bought. Later found out it had been in a major front end collision. Had nothing but trouble with it! Some criminal did me a favor and stole it. Col bought. Later found out it had been in a major front end collision. Had nothing but trouble with it! Some criminal did me a favor and stole it. Collected insurance and never went back!!! More

From the parking lot everyone I met were very nice,friendly and professional people . This is the third car I’ve gotten from this Kia dealership. nice,friendly and professional people . This is the third car I’ve gotten from this Kia dealership. More

     Edited just now Greenway Kia and Kia Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warrant Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warranty still. At one point they told me my vehicle was ready only to find out when I drove 45 minutes to pick it up, that it in fact was not ready. At no point, has anyone offered a loaner vehicle to me while they determine how to fix my heat and air and safety recall on it. My brother in law had to call corporate to get any information since no one would provide any to me other than all expenses are completely out of pocket and was told that the dealership could in fact get me a loaner vehicle and they opened a case number for that and said it would be 3 days max. I called corporate today and they have changed their minds and said this is not something Kia does. The communication of this dealership is a complete joke. They even lost my vehicle when it was towed there and the service admin assist had the audacity to ask me if my vehicle had even been picked up from me yet. Not a single manager has called me to offer a resolution or an apology at minimum. I will never buy another Kia vehicle and I encourage everyone else to shop elsewhere too. More

I have a 2022 Kia Stinger that I bought here. Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change. I scheduled an appointment for 9:15. At 10:40 I was told that they were about to get started with the oil change and that it would only be another 30 minutes… an hour later, the service tech came and told me the mechanic has rotated the tires only to realize the tires are different sizes and now they need to switch them back…(WTH?!) BEFORE they took my car back to work on it they asked if I wanted the tires rotated. I replied only if they need it and then told him the tires were different sizes. The tech just told me they were going to comp the rotation as it was his fault that he didn’t tell the mechanic about the different sized tires…. The customer service and communication in this place is a joke at best. The only guy here who has been decent to deal with is Austin, but the rest of the people who work here should try a different career choice. It is now almost noon, and here I sit and wait. What’s the point of making an appointment? Why don’t the mechanics know about the models they work on? Why do I get so many poor explanations or excuses as to why things are going sideways? I just wish they would be honest with me rather than figuring out as they go. An oil change appointment shouldn’t throw a dealership into a tailspin in my opinion. More