Greenway Kia of Franklin

I had a scheduled service appointment today for a routine oil change, only to be informed upon arrival that the estimated wait time was over two hours, with no assurance of how much longer it might actually oil change, only to be informed upon arrival that the estimated wait time was over two hours, with no assurance of how much longer it might actually take. I’ve been a loyal customer and have previously had positive experiences with this service department. Unfortunately, the level of service and organization appears to have declined considerably. In the past, a scheduled Saturday oil change typically took no more than an hour. What is the purpose of scheduling an appointment if the service department cannot reasonably accommodate it? Customers arrange their schedules around these appointments, and expecting them to wait two, three, or potentially four hours for a routine oil change is unacceptable. What makes this experience particularly frustrating is that my oil changes were prepaid as part of my vehicle purchase and incorporated into my monthly car payment. Interestingly, one of the questions I was asked upon checking in was whether my oil changes were prepaid. While I cannot say whether this affects how appointments are prioritized, it certainly raises questions about whether customers receiving prepaid maintenance are given the same consideration as those paying for services at the time of their visit. I’ve always appreciated the convenience and reliability of having my vehicle serviced at the dealership, but today’s experience has significantly diminished my confidence in this department. Customer loyalty should never be taken for granted. Unfortunately, what was once a dependable service department has left me seriously reconsidering whether I will continue bringing my vehicle here for future maintenance. I also feel it’s important to mention a previous experience with this service department in which the lug nuts on my wheels were not properly tightened after service, requiring me to make another trip to the dealership to have the issue corrected. This was not simply an inconvenience but a serious safety concern. Improperly secured wheels can pose a significant risk, and an oversight of this nature raises additional questions about the department’s attention to detail and quality control. I would strongly encourage anyone having their vehicle serviced here to ensure that all work, particularly anything involving their wheels and tires, has been properly completed before leaving. More

Dishonest dealership you mention somethings wrong and they blow you off. A real dealership would have recharged the ac before leaving the lot but no you got a guy wearing a different rolex everyday pus they blow you off. A real dealership would have recharged the ac before leaving the lot but no you got a guy wearing a different rolex everyday pushing you out the door as fast as he can. He knows I'm not happy and does nothing about it. More

Despite some initial back and forth with the dealership and Kia-U.S. They honored the known issue of the 4 Wheel Drive coupler binding. This is the second time I have had a warranty issue and they eventual and Kia-U.S. They honored the known issue of the 4 Wheel Drive coupler binding. This is the second time I have had a warranty issue and they eventually took care of all problems. The process was a bit tedious but they cam through and did the right thing and made me whole. More

I face a manufacturing product failure which has not been remediated. I originally complained of a thumping sound when I would slowly turn the Telluride. See the attached complaint 10 Mos. ago at 48,330 mile remediated. I originally complained of a thumping sound when I would slowly turn the Telluride. See the attached complaint 10 Mos. ago at 48,330 miles. Note the additional word "Shocks" added to the complaint which just happened to match A Kia recall via Warranty Extension WTY040. This was for Kia's between the years of 2020 and 2024. This was for the shock absorbers which were not my problem. They misdiagnosed my problem and replaced shocks. I have to travel extensively and have to get to the dealership when I can. The next time I complained it was already over 60,000 10 mos. They gave me the cost to repair (included) and said I was out of warranty. The problem was incorrectly diagnosed with shocks put on and the problem has only gotten worse. I have been renting a car since I originally brought the issue to Kia's attention and there seems to be no progress. I was told the dealer had 24 hours to respond which they didn't - then said they had another 48 hours to respond after the first request. They ignored those calls from Kia and did not respond until July 22, more than a full week from my original outreach on July 14. I am currently in a rental car and have been since we left the car at the dealership for safety reasons. I understand the clunking noise is a known issue and Kia has even published a Service Bulletin for the problem TSB TRA105 which directly impacts my vehicle and exactly references the complaint I had. There is obviously significant drivetrain issues with these vehicles and they might not be safe. As of today I am still waiting on the dealership to respond via, phone, email or text. More

With ease and friendliness we were able to purchase the auto we wanted. We worked with Boris primarily, but all staff were very helpful. auto we wanted. We worked with Boris primarily, but all staff were very helpful. More

They showed me a clean carfax on the 2020 optima I bought. Later found out it had been in a major front end collision. Had nothing but trouble with it! Some criminal did me a favor and stole it. Col bought. Later found out it had been in a major front end collision. Had nothing but trouble with it! Some criminal did me a favor and stole it. Collected insurance and never went back!!! More

From the parking lot everyone I met were very nice,friendly and professional people . This is the third car I’ve gotten from this Kia dealership. nice,friendly and professional people . This is the third car I’ve gotten from this Kia dealership. More

     Edited just now Greenway Kia and Kia Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warrant Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warranty still. At one point they told me my vehicle was ready only to find out when I drove 45 minutes to pick it up, that it in fact was not ready. At no point, has anyone offered a loaner vehicle to me while they determine how to fix my heat and air and safety recall on it. My brother in law had to call corporate to get any information since no one would provide any to me other than all expenses are completely out of pocket and was told that the dealership could in fact get me a loaner vehicle and they opened a case number for that and said it would be 3 days max. I called corporate today and they have changed their minds and said this is not something Kia does. The communication of this dealership is a complete joke. They even lost my vehicle when it was towed there and the service admin assist had the audacity to ask me if my vehicle had even been picked up from me yet. Not a single manager has called me to offer a resolution or an apology at minimum. I will never buy another Kia vehicle and I encourage everyone else to shop elsewhere too. More