Greenway Kia of Franklin

My experience with Universal Kia Franklin was great! The Sales Manager and Sales Person that I worked with were very friendly and accommodating. They completed all my paperwork very efficiently and got me Sales Manager and Sales Person that I worked with were very friendly and accommodating. They completed all my paperwork very efficiently and got me in and out in record time. It was a great car sales experience! More

Jonathan was amazing. I went online to get more information about Kia's financing. No kidding 1 minute after clicking send, Jonathan called to help me. He never made me feel pressured to talk or bu information about Kia's financing. No kidding 1 minute after clicking send, Jonathan called to help me. He never made me feel pressured to talk or buy. I felt like he really just was wanting to help me. I had been dealing with a lot of dealerships in the past couple of weeks. This attitude allowed me to feel free to talk and look knowing he wouldn't bother me or push when I wasn't ready. My credit was not the greatest and Jonathan wanted to try and get me a better deal than others and help me boost my score. Once I decided to come and see him he sat down first and asked me what I wanted. He really listened! My biggest goal was least expensive realiable car. I drive 80 miles a day and needed room to put miles on. Johnathan started by looking at used but the warranty ( or lack of) and miles on a vehicle was not worth the money saved. He found honestly the perfect car. Within an hour I was driving off in a new Kia Rio! I was driving my truck 3,000 miles a month. I am now doubling my fuel economy and saving 70 gallons a month. The 250 savings in gas a month almost pays for the car. Not only that but I got 100,000 mile warranty and they cover rips, tears and stains to the appalstery and door dings. Johathan is so friendly and helpful it feels like your working wia family friend!! More

Billy went out of his way to provide excellent and personable customer service. I would recommend him to anyone. He made it possible to work out any finanial conditions that I needed to. Thank you to personable customer service. I would recommend him to anyone. He made it possible to work out any finanial conditions that I needed to. Thank you to Kia. More

Anje makes my service experience wonderful from the moment I pull up. She is always very helpful and friendly. She a asset to the company! moment I pull up. She is always very helpful and friendly. She a asset to the company! More

I had a Kia sportage and was looking to move up to the sentro .I was upside down in oweing on the sportage ,but Tracy took the time and worked out a deal so that I could get what I was looking for. I had sentro .I was upside down in oweing on the sportage ,but Tracy took the time and worked out a deal so that I could get what I was looking for. I had a great experence at this dealership ,and will tell everyone looking to buy a Kia to stop in ,and talk to Tracy Davis. Thanks, Roxanne More

All around great experience. Lyle is an asset to your organization. I was shopping for a luxury vehicle (Escalade, BMW, etc.) but based on my daughter's purchase of a Kia Soul from Lyle, I decided to che organization. I was shopping for a luxury vehicle (Escalade, BMW, etc.) but based on my daughter's purchase of a Kia Soul from Lyle, I decided to check out the Cadenza. I was so impressed I left with one! More

My husband and I happened upon Universal Kia (Franklin) while headed to another dealership on a Sunday afternoon. Billy Bidwell met us while we were parking our car, and a relationship was formed in that while headed to another dealership on a Sunday afternoon. Billy Bidwell met us while we were parking our car, and a relationship was formed in that instant! Mr. Bidwell is an incredible associate/salesperson. We came looking specifically for a used Kia Sorento. There were none on the lot, but Mr. Bidwell tried to help us find another vehicle that would satisfy us. We left without purchasing a vehicle but feeling good about our interactions with Billy. Approximately 2 hours later, Mr. Bidwell called to tell us a Kia Sorento had come in and that we should come back to the dealership immediately. We ended up purchasing the car! We were in awe of him immediately thinking of us and giving us a call. We had no intentions of going back out on a Sunday afternoon but his enthusiasm was contagious. Billy was nothing but engaging, knowledgable, and extremely helpful - all without pressuring us to buy the car. He spent time with us demonstrating all of the features of the vehicle and even helped me set up my phone with the car system. He has followed up with us to make sure we were satisfied with our purchase and to ask if we needed additional assistance. My experience with Universal Kia was superb. We had been looking at vehicles for almost 2 weeks and I was mentally exhausted. I did not look forward to talking to another salesperson and truly just wanted this task to be over. I am so happy that we stumbled upon Universal Kia and in particular Mr. Billy Bidwell. We have been blessed! More

Like most people I do not like the back and forth haggeling over price....so I was reluctant to visit the dealership & to start the process.....however, I was pleasantly surprised.....Carlos was plea haggeling over price....so I was reluctant to visit the dealership & to start the process.....however, I was pleasantly surprised.....Carlos was pleasant, knowledgable & attentive.....he made my buying experince painless, all while being very accomodating.....I would recommend Carlos & Universal Kia. More

great job helping me get the car I want.thanks tracy.i will tell all my friends were to go to get there next car. thanks again. will tell all my friends were to go to get there next car. thanks again. More

The reason for purchasing a new car was because I am going off to college. Wes Sayers was such a great help in searching for the perfect car! He was very friendly, honest, and outgoing. Thank you Wes an going off to college. Wes Sayers was such a great help in searching for the perfect car! He was very friendly, honest, and outgoing. Thank you Wes and thank you Kia for allowing me join the Kia Family! More