Greenway Kia of Franklin

I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with th closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so much for always being excellent. More

Daniel was extremely personable, did not waste my time, and was able to listen to my concerns as they related to the VW Jetta that was traded for the Optima. I initially thought I was interested in a 2013 and was able to listen to my concerns as they related to the VW Jetta that was traded for the Optima. I initially thought I was interested in a 2013 used Optima but Daniel explained I would be better off looking at the new Optima models because of the incentives and rebates that could be offered. Having purchased numerous new cars over the years, I have to say that Daniel was the most explanatory and helpful. He programed radio stations, time, explained how I could program my homelink-etc. I have already recommended a friend to take a look Kia and to speak with Daniel! More

I highly recommend the service center. The waiting area is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wo is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wonderful advisor she always lets me know what needs to be done to my car and when. The service techs do a great job is getting my car fixed and ready to go. This time was an oil change & tire rotation. It was done very quickly without a lot of waiting time. The cashier, Linda Beddow is a wonderful lady who read me what I needed to pay & why for my visit. Anje went over the walk about sheet letting me know what I would need in the future and when. Excellent Service & Care for their customers! More

Tracy davis, I must say this guy was great even when I had doubts this guy told me I should et a new car insteadvof a used one, an he was right I left out with a new car. I love to deal with salesmen who had doubts this guy told me I should et a new car insteadvof a used one, an he was right I left out with a new car. I love to deal with salesmen who want the best an to make sure you get your moneys worth. Thanks tracy davis I will be back next year.... More

I started looking on line for and SUV. I looked at the Rav4, the Hundai Tuscon, and finally the Kia Sportage. I had really liked and wanted the Rav4 a few days ago but they sold the suv to someone else a Rav4, the Hundai Tuscon, and finally the Kia Sportage. I had really liked and wanted the Rav4 a few days ago but they sold the suv to someone else after my salesman had left for the day. Everything happens for a reason. I waited a week and bought my new sportage. I emailed back and forth with Tracy for a few days. I arrived at the showroom and met Marc. Tracy was with another client and Marc took over from there. Needless to say...they were both GREAT. I now have a new 2013 Sportage and could not be more pleased. Tabatha was very attentive and informative. I will recommend the Kia folks to anyone. Thanks so much again, More

Looked at different dealerships for a car for my daughter. Over a few weeks Kurt Lytle and myself talked threw email about what would be best for my needs. He was very friendly and helpful, and most daughter. Over a few weeks Kurt Lytle and myself talked threw email about what would be best for my needs. He was very friendly and helpful, and most important was not pushy at all. He worked with us to get the car and payments where my daughter could afford them. Highly recommend this dealership and Kurt to anyone. More

My husband and I were very pleased with the service we received. We were impressed with the professional and friendliness of Tony"Antonio". He made us feel at ease and very helpful with making our decisi received. We were impressed with the professional and friendliness of Tony"Antonio". He made us feel at ease and very helpful with making our decision. I still can''t believe he talked us in to buying two cars!! Ha! You are fortunate to have someone as caring and considerate as he on your staff. Thank you! More

Went in for an oil change on my old Kia and ended up buying a new Kia. I couldn't be happier with my purchase. The service department was very helpful when we arrived, and while we waited, we decided t buying a new Kia. I couldn't be happier with my purchase. The service department was very helpful when we arrived, and while we waited, we decided to look at new cars. Salesman Billy Bidwell was very knowledgeable and easy to work with. We were able to work out a deal that day and I have no regrets and love my new Kia Optima. The entire experience was exceptional and I highly recommend Universal Kia of Franklin, TN. More

I went to this particular Kia dealership because it was close to home and I was in need of a new vehicle. The salesman that met me at the door was Lyle Madison and he did an awesome job in seeing to it tha close to home and I was in need of a new vehicle. The salesman that met me at the door was Lyle Madison and he did an awesome job in seeing to it that I could buy the car I wanted and he did this without pressuring me. I would definitely refer friends & Family to him & Kia. Thanks, June Saltiel More

After test driving an Optima for two weeks prior to my purchase, I knew that is the car that I wanted. My wife contacted Jonathon through the internet and then talked to him on the phone. after I spoke wi purchase, I knew that is the car that I wanted. My wife contacted Jonathon through the internet and then talked to him on the phone. after I spoke with him on the phone I thought this is the guy I wanted to buy my car from. when we arrived the next day, Jonathon was very helpful and patient with us. I dread buying a new car about as much as I dread going to the Doctor. Jonathon did not make us feel this way at all. He thoroughly went over all the details of the purchase. My credit score is by far the best and I was assured that Jonathon would do whatever it took to make sure we were leaving in a new Optima. The best thing about the whole deal is that my credit will get back on track thanks to Jonathon and his credit rebuilding. When I am ready to buy a new ride it will be another Kia and my guy will HAVE to be Jonathon. If you are reading this in his little polka dotted notebook like I read all his others, give this guy a real shot at putting you in a Kia. He will not steer( no pun intended) you wrong and you will have a good experience. More