Greenway Kia of Franklin
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Dennis Johnson the GM is an absolute Moron ! He is more concerned about turning inventory than he is with customer service. I put a deposit down on a car that they were to holding for me. The c He is more concerned about turning inventory than he is with customer service. I put a deposit down on a car that they were to holding for me. The car arrived while we we out of the country. I told them when I was returning. Rec’vd a call the day I returned, after a 14 hr flight was told if I don’t come in immediately they would sell the car. I waited 3 moths to get the car and they couldn’t wait 2 days for me to get some sleep. Absolutely zero consideration. Without a doubt the WORST EXPERIENCE I have ever been involved with. If this is the standard that KIA is represented by DO NOT BUY from this dealership. Go elsewhere!!! More
Over all a good experience and I got a great deal. However communication inside the dealership could be improved. However communication inside the dealership could be improved. More
The service on my car was estimated to take 2. 5 hours; however, they were able to finish the service and wash my car and vac in 1.5 hours. Corey did a great job in coordinating everything and educ 5 hours; however, they were able to finish the service and wash my car and vac in 1.5 hours. Corey did a great job in coordinating everything and educated me any service recommendations. Excellent Experience! More
worst dealership experience ever! ... called the weekend of memorial day inquiring about a Soul on website, was told $500 deposit and they'd have a car to me June 6th... no car, and my ... called the weekend of memorial day inquiring about a Soul on website, was told $500 deposit and they'd have a car to me June 6th... no car, and my salesperson (Dee) ignored about 10 phone calls over the course of 7 weeks... finally talked to a sales manager, told me they'd have a car for me on 7/24... that date came and went, several calls, no answers, no car... then i finally got ahold of shelby, she was fine and promised me a vehicle on 8/1... mind you, the dealership still has $500 for a car i had reserved, and shelby pretty much told me that the car i reserved was sold away and i was never contacted when the car came in... so anyway, 8/1 comes around, i call and she tells me oh it's been delayed to 8/4... get a call from andre, new sales manager the morning of 8/3 saying that they will not have a car tomorrow (8/4) but that they were working on it... at this point, i told him don't bother and i was taking matters into my own hands by contacting other dealerships... i am actually still waiting on my $500 refund and told the sales manager to process my refund because you had $500 of my money to reserve a car that no longer exists... apparently the GM was out on vacation or something, and i was promised a refund this week sometime... but again, no communication on the dealership regarding a refund or anything... WORST EXPERIENCE EVER!!!!!!!!!!!!!! More
very rude, arrogant, when i challenged we he told i had to pay their $799.00 dealer fee. he stated everybody had to pay including me. if i didn't pay no sale. . i told him no sale. very poor sales tactics to pay their $799.00 dealer fee. he stated everybody had to pay including me. if i didn't pay no sale. . i told him no sale. very poor sales tactics More
I wish you could give a zero. They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order o They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order one. They told me they might have my car for a couple weeks, so I rented a car from Enterprise. I have called repeatedly and finally got a call back from the service manager on July 11. I was informed that my they broke the windshield removing it to check for a proper seal, and we’re waiting on the windshield to arrive, which was scheduled to arrive later that day. I then learned they had done NOTHING regarding the issues I brought it in for, and as soon as the windshield was installed they would then turn it over to “their best technician” and get it all done quickly. Now I try to call for an update and they won’t even answer the phone in service. In the mean time I am out almost $1000.00 in car rental with no idea when I will get my car back. The service manager asked me “who told you to rent a car?” I informed him this is my only vehicle and I had no choice. I have never had such a bad service experience in my life! And I STILL don’t know when I will have my car back. Beyond ridiculous! More