Greenway Kia of Franklin

After having a disappointing experience at a local CarMax, I was really discouraged in trying to purchase a vehicle. I heard a commercial on the way home for Carnival Kia, so when I got home I called CarMax, I was really discouraged in trying to purchase a vehicle. I heard a commercial on the way home for Carnival Kia, so when I got home I called and spoke to Alex. I told him my situation and he was confident that he would be able to help me out. He advised me to fill out an online credit application and we would go from there. An hour later Alex gave me a call back and told me they were still working on the application and he would call me the next day. So 9 o'clock on the dot the next morning he gave me a call with the good news that I was preapproved and to bring in my trade in that evening. That night within a few hours after arriving I was driving off the lot in my new 2013 Kia Forte. I absolutely love my new car. The best part of my experience was how Alex explained everything in detail and helpped me understand a few issues. I will definately be back in a few years to by my daughter her first car. More

Initially we stopped to look at what KIA had to offer. My husband noticed Mr. Crump as he approached, we asked to look at a few vehicles. Mr. Crump was very pleasant, not at all pushy and most informative.He husband noticed Mr. Crump as he approached, we asked to look at a few vehicles. Mr. Crump was very pleasant, not at all pushy and most informative.He had a positive energy about him that made us feel comfortable. My husband asked questions about the Sorento, what KIA could offer us,etc. Mr. Crump took our questions to the manager/finance officer and brought us an acceptable deal. The color of our Sorento,the test drive, the financing,the whole staff as well as our salesman felt somewhat pre~ordained! That may sound like a crazy statement but I cannot describe it any differently. We had a very positive experience with KIA.And I might add that while we were there we talked with a couple of KIA owners that told us we would enjoy our purchase, that they have. Yea for KIA, Yea for T Crump and Yea for us! Kathy and Les More

i had a great experience. everyone there was very nice and helpful. i would refer anyone to come there to buy a vehicle. i am happy with my new vehicle and helpful. i would refer anyone to come there to buy a vehicle. i am happy with my new vehicle More

Art was great to work with while picking out my new Kia Optima. He was very friendly, professional, and he listened to what I wanted to get out of a car. He was able to quickly steer me into the car that Optima. He was very friendly, professional, and he listened to what I wanted to get out of a car. He was able to quickly steer me into the car that I eventually took home the same day. Art made the process fun and wasn't overbearing or pressuring. I signed my paperwork with Tabatha, who was also very friendly and professional. She explained the disclosures in terms that I could understand and made the process as painless as possible. I would highly recommend Carnival Kia of Franklin to my acquaintances, friends and family. More

After spending 2 years looking at the Kia Optima we happened on the Carnival Kia of Franklin during a Saturday afternoon drive. We had not intend to buy a car that day, we were just 'just looking' and happened on the Carnival Kia of Franklin during a Saturday afternoon drive. We had not intend to buy a car that day, we were just 'just looking' and comparing. We were greeting as we walked up to the door by Wes and he treated us like a friend, not a sale. We explained what we were interested in and he showed us what we were looking for - the Kia Optima SXT. We took the car for a test drive - back roads, expressway, etc. We really got to put the car through its paces on all different types of roads - to our satisfaction. Sorry Wes, if I scared you. Once we returned to the dealership we were introduced to Alex Kumi who talked with us extensively about the car. Once we ironed out the price and financing, we finished the paperwork. Alex had the car detailed and then spent considerable time explaining all the bells and whistles on our car. I only have one regret in our purchasing this car - I was sorry that Chris (owner - "Don't you leave until you see me") wasn't at the dealership, but hope to meet him in the future. More

I really enjoyed Jason(Skip) he was a very friendly,helpful and helpful he answered my questions and he was descriptive about the car I was purchasing. I also like the fact that he has purchas friendly,helpful and helpful he answered my questions and he was descriptive about the car I was purchasing. I also like the fact that he has purchased the same vehicle. I would recomend Jason to anyone who is trying to purchase a Kia. Keep up the Good Work Jason you rock. My rating for the business that I received was a 100%. Sincerely, Patricia Head More

Good experience. Good deal. Great to work with. Good deal on the new vehicle I bought. Would go back for next purchase. Is this enough. deal on the new vehicle I bought. Would go back for next purchase. Is this enough. More

All I can say is if you want a very nice, wonderful, kind, attentive, caring, humble,considerate, hardworking,confident,dedicated,knowledgeable, fluent,inspiring,hospitable,dynamic,outstanding,incredibl kind, attentive, caring, humble,considerate, hardworking,confident,dedicated,knowledgeable, fluent,inspiring,hospitable,dynamic,outstanding,incredible,sweet,compassionate, honest,remarkable, go getter that has your best interest at heart then Jonathan Underwood is the man to talk to at Franklin Carnival Kia. Even though I did not purchase a vehicle from his dealership he called to thank me and made sure I knew he was concerned about what I wanted and needed in the vehicle I was wanting to purchase. If and when I do decide to buy I will be looking for this gentleman to to assist me with my purchase. I hope this dealership realizes the outstanding employee they have in you Jonathan, thanks again for just being there and being attentive to my needs as a customer, you are appreciated and your hard work did not go unnoticed. More

Kurt was fantastic to work with. It was a no pressure environment and was easy to business. I strongly recommend that if you are in the market for a new car that you go see Kurt! Everyone I meet there environment and was easy to business. I strongly recommend that if you are in the market for a new car that you go see Kurt! Everyone I meet there had a smile on their face and was very kind. He even remeberered to get a big red balloon for my daughter. It's the small thing like this that really make a difference to me. More

I had been to the dealership before to look at cars and I really liked the Forte. I decided to wait and came back. These guys really helped me out of a bad situation with another car and I will be forever th really liked the Forte. I decided to wait and came back. These guys really helped me out of a bad situation with another car and I will be forever thankful. Plus the warrenty helped put my mind at ease. Also Kurt went all the way to hickory hollow to pick up the color of car and interior I wanted. Kurt even sat in the car with me and showed me how everything works and synced my phone to the Bluetooth which is amazing! I had never had someone show me all that stuff, but this was also my first new car. I would highly recommend them. More