Greenway Kia of Franklin

Great service,great price,great overall experience overall, they helped me by assessing my needs and price range and then they helped me get the best possible vehicle to meet my driving and financial overall, they helped me by assessing my needs and price range and then they helped me get the best possible vehicle to meet my driving and financial needs, i would reconmend this dealership. More

Great experience! Went in to get my AC fixed on my 2007 Kia Sportage and ended up buying a brand new Kia Sorento. It had been exactly what I have been looking for and the sales person (Tracy Davis) was ver Kia Sportage and ended up buying a brand new Kia Sorento. It had been exactly what I have been looking for and the sales person (Tracy Davis) was very knowledgable and able to help me find the perfect vehicle. Everyone there was extremely friendly - can't wait to have an excuse to go back and visit! More

We went looking for a new car but found a used car with 22,000 miles and decided to get it instead of a new one. The staff there was great even thou we were not buying a new car. The did their best to ma 22,000 miles and decided to get it instead of a new one. The staff there was great even thou we were not buying a new car. The did their best to make sure we were happy with the car we chose, so I would be glad to sent everyone there that is in the market for a car. More

Two days after I bought my car, the malfunction light came on. I took it back the next day (which was a Sunday). Mike, the general sales manager, said there was nothing they could do about it until 8 a came on. I took it back the next day (which was a Sunday). Mike, the general sales manager, said there was nothing they could do about it until 8 am the next morning. I was planning to leave on a cross country trip early the next morning (I had already postponed it a day to try and have the malfunction light fixed before my trip). I asked Mike if I could get a loaner car for my trip or return (exchange) the car since there was a problem with it so quickly. Again, he offered me no solutions. I cried, explaining that this was the first new car I ever bought and felt humiliated taking it across country to visit my parents with it already having a problem. I decided to take it anyway, and there were no problems besides the malfunction light remaining on. As soon as I returned, I called the dealership and scheduled to have the light repaired. They said it would be an hour repair - it was a recent recall problem related to a computer malfunction. I brought my two-year-old girl and 5 year-old son who has Autism and waited. After one hour, the service department said the car was ready. When I started the car, the malfunction light was STILL on. I pulled back into the service lane and they said that what they did obviously didn’t work and I would need to leave it for another hour. In addition, they told me that the car needed another update related to a recall on the springs and that would be a two hour repair. I told them that I couldn’t stay any longer that day and would reschedule another appointment. I went on another trip to Florida and back. As soon as I returned, I contacted the service department to set up my appointment. They said that the two recalls would be a three hour repair. I explained to them that I cannot sit in a waiting room with my 2 year old and autistic son for that long and asked them if there was any way I could get a car to use during the repair. They said there was nothing they could do, so I told them I didn’t know when I’d be able to get in for a repair. My husband works 3 jobs and cannot afford to take time off to drive me to Franklin (we live in Bellevue). I called Lin, the salesman who sold me my car, and explained all of my troubles to him. He said that if I could get the car to him the next day, he would make arrangements for a car for us so that the car could be repaired. The next morning I showed up and Lin informed me that he was sorry, but he did not realize there was nothing he could do to get me a loaner car. By this time, my car was already being worked on and I was hostage at the dealership with my two difficult children. After arguing my case, Lin finally arranged to personally drive me and the kids to a play center close by and drop us off until the car was ready in about three hours. This was an acceptable solution. Three and half hours later, the service department called me to say that my car would not be ready until 5 pm (it was 12:30 at the time). My autistic son had just pooped his pants and needed to get home to be changed and my daughter needed to take a nap. I’d had enough and just called my husband to pick us up at the dealership. Lin drove us from the play center back to the dealership. My husband arrived. Before I left, I spoke to Mike T one more time about all of the problems I’d had. Mike passed the blame onto other departments instead of taking responsibility and taking care of me. He had me talk to the Service Department head who told me that if I really needed a car, I could have rented one for about $30 a day. This made me LIVID! I had been through all of this and my husband had lost over $200 from his hourly wage for leaving work and coming to pick us up when there WAS another option! Mike tried to tell me that they didn’t tell me about that option because they thought I wanted a FREE loaner car. At this point, I felt like Mike was more concerned about covering his dealership’s mistakes than apologizing and taking responsibility. Before I left, I mentioned one more concern to Mike. I had yet to receive my new tags and it had been about 6 weeks. Mike blew it off and said that the tag agency must be really busy. I told him that I just wanted to be SURE it wasn’t another mistake on their part. He refused to get me in contact with anyone who would know about that. Luckily, Anje in the service department had already checked into it for me. She, too, had thought it had been an extraordinary amount of time and had gone to the Kia tag people herself to check on my tags. Anje walked me down to them where they verified my address, which, of course, Kia had typed wrong into the computer. They called the tag agency and my tags had been mailed to the wrong address and returned to the tag agency. Anje helped me get that situation corrected. In the meantime, my temporary tags were expired and I had spoken earlier to Lin about getting a new set of temporary tags ready for the morning when I picked up my car. After all of this, I went back to Mike and explained to him that my missing tags WERE INDEED his dealership’s fault. At this point, he was very defensive and refused to discuss the situation with me. So, the next morning my husband dropped me off at Kia at 7 am to pick up my car. The car was finally fixed, but, of course, the new temporary tags WERE NOT ready. Anje called the person in charge of that at home and she wasn’t going to be in the building until 9. So, I took my kids to another play center until she arrived. After I finally received my new temporary tags, I had one last discussion with Mike, who refused to discuss them with me. I asked for Carl Brenneman’s phone number (the owner of the Carnival Kia dealerships). He gave me a card and I left in tears. Anje was kind enough to help me get me and my children safely into my car while I was so distraught. Approximately a week and a half ago, I called and left a message with Carl Brenneman’s assistant asking for a face-to-face meeting with him. I have yet to hear anything back. I don’t know if I have simply been spoiled being a Toyota customer for so many years prior to my dealings with Kia, or if this is truly an unusually negative experience. I do know that anyone in a service-related field should be more sympathetic and kind to ANY customer, and especially to those who have children with exceptional needs. Life is hard enough on a daily basis without throwing all of this on top of it. As a side note, people like Anje need a major promotion! More

It's a newer and clean dealership. The sales guy (Brad) that we bought our Sorento from was very friendly and fit our style. The service department people were also very friendly. that we bought our Sorento from was very friendly and fit our style. The service department people were also very friendly. More

As soon as we walked in to the service department,we were greeted with excellent service and SMILES!!! Came in for oil change,the tech found one of my tires had nail in it offered to fix with only minimal ti greeted with excellent service and SMILES!!! Came in for oil change,the tech found one of my tires had nail in it offered to fix with only minimal time extra More

My husband and I bought our Kia Sorento on 7/9/11 from Carnival Kia of Franklin, TN. We had a very good experience that day and gave a very favorable review. BUT THINGS HAVE CHANGED!!We have found that th Carnival Kia of Franklin, TN. We had a very good experience that day and gave a very favorable review. BUT THINGS HAVE CHANGED!!We have found that this dealership cannot be trusted. We were very honest with them and told them that we did not have the money right now but we were expecting it within the month. They said we could give them a check which they would hold for 30 days and once we recieved our money we could call them and they would cash our check, and we could take the car home with us. This past Monday morning I went to the bank to deposit the check which came on Sat. While checking our account the Bank manager told me that the check had been cashed and would hit our account that night. I couldn't believe it!! It had only been 2 weeks and they never called to see if it was ok to cash it. Plus with the check being a large amount of money it would have been held until it cleared. So the check would bounce and we would start to incurr insufficent funds charges. I was very upset and came home and called Kia, first to Tim Blanco where I left a voice message. He did not return my call. Next I called the Genreal Sales Manager Mike Trivigno. I was put through to his voice mail where it went through the normal speel then it told me it was full then an error had occured and hung up. This happened several times. I left my name and number with Julie the receptionist and still no phone calls returned. I called my aunt who was the one who had sent the check, and she and my uncle had to hurry around like crazy to have $26000.00 wire transfered to our account hopefully in time. We both incurred wire transfer charges which we want to be reinbursed for. Still as of today (Wed,July 27th ) and dispite repeated tries to contact them we have not heard a word from them. This has ruined what we consisered a very good experience and changed it to a very upsetting experience. I will never reccommend them to anyone!! They have no consideration for their customers, as long as they sell a car anything goes. More

I filled out an online appraisal form for my trade in. Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me ev Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me everything that it did. What was great was the dealership didn't mess with the going back and forth with me. They were very prompt with telling me what it would cost, my monthly payment and my trade in. I really appreciate that part. After I signed the papers they took me around to the service department and they were great at answering questions. Never had a better experience buying a car than today. Overall Great service from them. The only downside was the owner Chris was not there. I did leave with out seeing him like his commercial says. Not really a big deal. Great dealership! More

It was nice to see that the service department seemed to really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few les really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few lessons from KIA of Franklin. More

I took my KIA rondo in for service and decided to just go ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy wa ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy was wonderful. He was not pushy and I was able to tell him exactly what I wanted and needed with no pressure. He knew right away what car that would best fit my needs. Tracy put me in a KIA soul and I love it. He took the time to show me how to work things in my car like sinking my phone with it. I would definitely recommend the Franklin KIA to everyone and would also highly recommend Tracy Davis as the person to see for buying a car. More